Latest Jobs at Airtel

About The Role

• The purpose of the role is to provide professional and strategic consultative services to Line Management in the delivery of HR value propositions in alignment with business and people strategy. Also to ensure necessary operational support for regional team operations.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities
Effective Business Partnering

• Liaise with respective function head in the alignment of general HR strategy with functional strategy.
• Consult with function Head in promoting best fit HR value proposition
• Provide support and representation for HR Subject Matter Experts in the functional units.

Effective Headcount Management and Talent Management

• Ensure efficient and effective headcount manpower planning in line with functional strategic plan
• Champion the identification and deployment of talent in function of primary assignment
• Facilitate the Performance Management process within function of primary assignment
• Liaise with Line and Talent Development and Engagement in building people capacity and performance.

Continuously improved employee engagement

• Facilitate best fit Organizational Development interventions in area of Functional assignment (Skip Level Meetings, Town Hall Meetings, Spot Bonus awards and other R & R initiatives)
• Implement Culture Change processes
• Act as employee champion in respective functional area/region
• Facilitate Employee Engagement cascade and development of action plans
• Monitor implementation of Engagement Action Plan
• Champion implementation of HR initiatives in functional units.

Employee Relations

• Provide apt advice and counsel to Line Managers on talent management, performance management, conflict resolution and other areas of employee relations.
• Facilitate and guide various stakeholders on corrective actions, grievances, conflicts and disciplinary procedures
• Ensure business synchronization across departments within function of primary assignment (e.g. Village Meetings)
• Ensure resolution of all staff welfare issues within agreed timelines

HR Information Management

• Design of functional structure in Line with Headcount Management and Organizational Structure policy.
• Conduct trends and report analysis on various HR indices.
• Provide employee information as required by HR support functions, internal and external audit.
• Ensure accuracy and management of employee records
• Provide accurate Payroll inputs (Relocation Allowance, Promotion details, Overtime etc.)

Qualifications
Educational Qualifications

• First degree in Human Resources/Behavioral Sciences/ Accounting/ Engineering
• A professional qualification of CIPMN, CIPD, SHRM is required

Relevant Experience & Functional / Technical Skills

• At least 8-10 years Human Resources experience in a multinational business environment in a HR Generalist role
• Experience working with organizational leaders to define and execute HR strategies linked to organizational goals
• Solid problem-solving and business acumen skills
• Proven organizational development, performance management and employee relations skills
• Must demonstrate interpersonal savvy with the ability to maneuver through complex situations effectively while building constructive relationships

Other Requirements

• Able to work on a broad variety of projects
• Solid problem-solving and business acumen skills
• Strong level of influence and negotiation skills.
• Able to work efficiently as a team member
• Ability to build partnerships in a matrix organizational environment along with providing coaching/counseling to all levels within the organization

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About the Role:

• The Employee Relations Manager will be responsible for implementing and managing employee relations strategies and policies, promoting a positive workplace culture and driving the right values and behaviors by identifying and resolving potentially volatile employee relations issues/workplace conflicts effectively. This role will ensure compliance with Airtel Policies, its code of conduct and Labor Laws.  He or she will also support management in driving employee engagement, retention, and productivity and drive all employee relations and fair employment practices for both full-term employees (FTEs) and non-full-term employment (NFTEs) within the Airtel Organization.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Employee Relations & Conflict Resolution

• Serve as the primary point of contact for employee relations issues across the business.
• Manage employee grievances, disciplinary actions, and workplace investigations with fairness, consistency, and in line with company policies and labor regulations.
• Advise managers and leaders on grievance procedures, conflict resolution and best practices for handling workplace challenges. 
• Prepare necessary documentation to support the Legal Team in court cases against the organization relating to employee litigations.

Policy & Compliance

• Develop, review, and implement HR and employee relations policies to ensure compliance with labor laws, industry standards, and organizational values.
• Ensure all employee relations practices align with local regulatory requirements and internal governance frameworks.

Engagement & Culture

• Drive initiatives to enhance employee engagement, morale, and workplace satisfaction.
• Support management programs and cultural transformation initiatives to align with employee relations best practices and business strategy.

Employee Relations

• Provide apt advice and counsel to Line on talent management, performance management, conflict resolution and other areas of employee relations.
• Facilitate and guide various stakeholders on corrective actions,   grievances, conflicts and disciplinary procedures.
• Ensure resolution of all staff welfare issues within agreed timelines.

Stakeholders Management

• Facilitate appropriate negotiation and consultation with external stakeholders in labour such as the Ministry of Labour & Productivity, Nigeria Employee Consultative (NECA) Forum, Chartered Institute of Personal Management etc.
• Monitor and ensure organization’s compliance with government regulations in labour matters.
• Monitor to ensure that employee related quarterly engagements are effective at the regional level.
• Carry out periodic reviews of expectations of external stakeholders with respect to labour issues.
• Relationship management with all Function Heads and employees within the organization.

Performance & Capability Support

• Partner with managers and third-party service providers to address performance management concerns and support performance related conflict resolution efforts. 
• Provide coaching and training to managers on effective people management and employee relations.
• Interface and work in partnership with the HRBPs and Line Managers to escalate appropriate problems to Management to avoid any disruptions to business operations.

HR data and insights

• Track and analyze employee relations trends, grievances, and disciplinary cases, providing insights and recommendations to senior leadership.
• Prepare regular reports and updates on ER metrics, risks, and interventions. 
• Conduct trends and report analysis on various HR indices.
• Provide employee relations reports and information as required by HR support functions, internal and external audit.
• Ensure accuracy and management of employee relations records for all disciplinary hearings

Qualifications

Educational Qualifications 

• Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, or related field.
• A professional qualification of CIPMN, CIPD, SHRM
• Master’s degree an added advantage. 

Relevant Experience & Functional / Technical Skills

• Minimum of 8-10 years of progressive HR experience, with at least 3-5 years in employee relations within a large organization (telecommunications, FMCG, Financial services or technology industry experience preferred).
• General Human Resources practice with a strong knowledge of labor laws, employee relations practices, and regulatory frameworks is required.
• Proven experience managing workplace investigations and resolving complex employee relations issues.
• Excellent interpersonal and communication skills with the ability to influence and build trust across all levels.
•  Strong problem-solving, negotiation, and conflict-resolution abilities.
• High level of integrity, confidentiality, and professionalism.
• Ability to work in a fast-paced, dynamic, and highly regulated industry.
• Analytical mindset with the ability to use data to drive decisions.
• Strong organizational and project management skills.
• Demonstrating Integrity
• Grievance and Discipline Management
• Labour Law/Agreement Management

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About the Role:

• The purpose of the role is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion. 

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid

• Identify and formulate state sales strategies to help Drive gross additions 
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State

• Meet the Revenue targets for Prepaid and Postpaid in the State 
• Focus on revenue growth through Data and Smartphone growth 
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand distribution Width and Depth

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents 
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets 
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization 
• New Sites ROI and deployment 
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms, 
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business area

• Continuously motivating the front line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. from engagement survey

Qualifications

Educational Qualifications 

• Bachelor’s degree in Management or related Social Sciences 
• Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
• Relevant experience in Telecom industry is desirable 
• Result Orientation 
• Great problem-solving skills 
• Good communications skills.