Latest Jobs at 54Gene

Location: Lekki, Lagos
Department: Commercial and Customer Support
Status: Full-Time, Exempt
Reports to: Sales and Customer Support Director

Position Summary

• The Customer Experience Manager (CEM) is responsible for bridging the gap between the customer and 54gene. The job ensures that each touchpoint across the customer journey is engaging, efficient, and effective.
• The CEM will frequently benchmark customer experiences through surveys and customer interviews, customer demographic trends and analysis, and in-depth product and competitive product analysis.
• If you are creative, analytical thinking and customer driven, we would love to hear from you.

Essential Functions

• Oversee the hiring, orienting, and training of our organization’s customer facing teams
• Define and implement standards/procedures for ensuring optimal customer experience
• Conduct surveys to gather information on customer opinion of rendered services
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Supervise the activities of of all team interacting with customer to ensure their interaction with customers reflect positively on the company
• Liaise with the production and creative departments to ensure delivery of high-quality products and services
• Establish communication mediums through which customers can readily contact a company and vice versa
• Oversee the restructuring of an organization into a customer-focused establishment
• Conduct studies and research to discover new techniques necessary for improving customer experience
• Organize training programs for customer facing teams to update their job knowledge and enhance their skills
• Oversee the merchandising of products in an outlet to ensure it entices purchase
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend seminars, workshops, and conferences to improve on existing job knowledge

Qualifications
Education & Certifications:

• A Bachelor's or Master's Degree in Business Administration, Management Studies, or in a related discipline.

Experience:

• 5 years’ experience in the field of customer service or marketing is also necessary for this position

Knowledge, Skills & Abilities:

• Leadership Skills: Customer experience manager who can can organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements
• Customer Service Skills: They can courteously interact with clients to ensure positive customer experience, understanding of consumer behaviors and industry trends
• Proficiency in Microsoft Office and CRM/client database software systems
• Understanding of diagnostics and the science focus of the business
• Ability to thrive in a complex, cross-functional and science-driven environment
• Cross-cultural competency; ability to work with a diverse team
• English fluency; fluency in Yoruba, Igbo and/or Hausa will be a plus.

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Department: Medical affairs
Status: Full-Time, Exempt
Reports to: Clinical Lead

Job Description

• We are seeking highly-motivated individuals to join our team at 54gene.
• Candidates must be willing to join a dynamic environment, willing to learn quickly, and have strong clinical knowledge.
• Candidates are required to be excellent communicators and able to analyze critical information efficiently.
• Candidates should be flexible and have the capacity to execute tasks to a high standard.

Essential Functions

• Supporting role for marketing diagnostics services
• Provide clinical support to physicians for all laboratory services
• Proficiency in medical expertise
• Possess adequate clinical knowledge about medical conditions for which diagnostic services are offered
• Computer Skills – Proficient ability to use a computer
• Detail Oriented – Ability to pay attention to the minute details of a project or task
• Analytical skills- Ability to analyze and problem solve in an efficient manner

Qualifications
Education & Certifications:

• MBBS
• Post graduate experience in science related field advantageous

Experience:

• At least 4 years of post graduate clinical /medical experience

Knowledge, Skills & Abilities:

• Adequate clinical knowledge and application of diagnostics in disease areas such as oncology, fertility, prenatal screening.
• Clinical application and interpretation of microbiology and clinical chemistry tests
• Basic knowledge of genomics
• Clear and flexible verbal, written and telephonic communication skills
• Ability to be flexible, versatile, adaptable and take initiative
• Strong presentation skills, proven ability to communicate with diverse audiences, internally and externally
• Ability to successfully collaborate cross-functionally with others of different skill sets, backgrounds and levels within and external to the organization.
• Knowledge of medical office principles, standards, applications and tests offered within our diagnostics business
• Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations
• Knowledge of medical terminology and medical equipment in lab

Other:

• Willingness to travel if required.

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Department: Cybersecurity
Reports to: Sr Director, Cybersecurity
Industry: Biotechnology

Position Summary

• We are looking for a Cybersecurity Engineer who will work directly with the Senior Director of Cybersecurity.
• This role will take the traditional vulnerability assessment and build upon it. Evaluate the security of 54gene’s networks, applications, sensitive internal systems, mobile application and data coding standards.
• Our Engineer will need to go beyond the typical enumerating vulnerabilities through scanning and need to look at exploiting identified issues or discovering issues not picked up by scans.

Duties and Responsibilities

• Network, System, Application, Mobile, traditional web and wireless penetration testing
• Testing and exploiting web app and web services security vulnerabilities including cross-site scripting, cross site request forgery, SQL injection, DoS attacks, XML / SOAP and API attacks.
• Manage / facilitate security due diligence activities throughout the Application Software Development Life Cycle (SDLC) to ensure that security risks are identified and controls are implemented to mitigate risk.
• Designing and Developing Cloud-specific security policies, standards and procedures e.g. Identity and Access Management (SSO, SAML), and Privilege Management, Firewall management, SSL/IPSec, Encryption Key Management (BYOK), Security incident and event management (SIEM), Data protection (DLP, encryption), Vulnerability Management in partnership with Infrastructure Services, and Application Development.
• Be a subject matter expert on security controls applicable to rapid software development methodologies and DevOps automation.
• Recommend or automate approach to streamline and integrate technological processes and / or systems to improve operational efficiency and effectiveness.
• Spreading awareness and knowledge of good Information Security practices in development teams

Qualifications and Requirements

• University Degree.
• 4+ years of relevant experience.
• CEH, OSWE or equivalents very strongly preferred.

Requirements
Knowledge, Experience and Skills:

• Strong technical acumen with an understanding of cloud security, and familiarity with security tools and processes.
• Experience with penetration testing and code reviews highly desired
• Wireless, Network and TCP / IP skills along with Unix command, bash scripting, and / or python coding required
• A knowledge of adversarial activities in cyberspace with an understanding of intrusion set tactics, techniques, and procedures (TTP) with the ability to emulate these TTP to assess vulnerability and risk desired
• Familiarity with Advanced Persistent Threat (APT) activity
• In depth knowledge of Application Security, API testing, Information Security risk and industry best practices
• Knowledge based on hands on experience in implementing security in rapid software development methodologies (like, Agile) and DevOps automation
• Microservice architecture expertise and best practices in securing APIs across multi-cloud environments.