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  • Posted: Feb 18, 2020
    Deadline: Feb 19, 2020
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  • Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, a...
    Read more about this company

    Head of Operations

    Job Responsibilities

    • Supervises all day-to-day activities of the company.
    • Prepare and receive daily, weekly, monthly reports.
    • Manage all projects, events, etc
    • Delegate tasks to the appropriate team members
    • Carry out research
    • Supervise team leads
    • Create high level work plan for the brand
    • Prepare and monitor schedules
    • Assist the creative director to plan and organize work schedules
    • Responsible for hiring staff
    • Work with team leads to identify training needs
    • Work with the creative director in preparing budgets
    • Propose new ideas on how to improve the brand
    • Resolve complaints
    • Manage all relationships with the stockists
    • Represent the brand when needed
    • Assist the creative director in identifying new markets and new opportunities

    Qualifications / Requirements

    • Candidates should possess B.Sc / HND
    • Must have at least 2 years experience as an Operations Manager
    • Experience in the fashion industry is a must

    Salary
    N100,000 monthly.

    go to method of application »

    Online Team Lead

    Job Description

    • The Online Team Lead will manage interactions with customers through the company's digital channels.
    • S/he will also receive and process customers online orders as well as respond to customers queries and complaints.

    Key Responsibilities

    • Manage customer engagement for all social media platform
    • Receive online orders, process orders and ensure the items are delivered to the customers
    • Communicates orders to the operations team for delivery
    • Ensures customer satisfaction at all times
    • Resolve customers complaints
    • Responds to customers enquiries via website or social media with approval from the Business Director
    • Create and post content and videos on social media platforms
    • Manages and resolves client complaints
    • Follow up on customers to get feedback post service delivery
    • Other tasks as assigned.

    Educational Qualification and Experience

    • HND or B.Sc. in any related discipline
    • 1-2 year's experience in direct sales, digital marketing or customer service
    • Experience in the retail industry is a plus

    Skills and Abilities:

    • Digital marketing skills
    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented team player with exceptional motivation and interpersonal skills.
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite
    • Good initiative, time and stress management skills

    Work Conditions:

    • May be required to work overtime.

    Remuneration
    N60,000 / month

    go to method of application »

    Fashion Production Supervisor (Quality control)

    Job Responsibilities

    • Setting quality standards for the factory
    • Monitor the quality of the product through the various stages of production
    • Establish SOPs for production and preparatory processes to get right first time quality from each process.
    • Develop template for quality measurement and recording quality
    • Train the newly hired quality personnel on company quality policies and how to use quality tools
    • Double check measurements
    • Auditing inward fabric and trims and ensuring only quality goods are accepted
    • Document inward fabrics with appropriate names and tags
    • Ensure that no faulty fabric is sent for cutting. If minor faults are present in the fabric, defects should be marked on the fabric and must be communicated to cutting department
    • Preparing audit report of fabrics and accessories
    • Conducting pre production meeting before production starts
    • Submit weekly analysis quality reports.

    Requirements:

    • Excellent technical skills
    • Leadership skills
    • Good numerical skills
    • Communication and interpersonal skills
    • Team work
    • Confidence
    • Eye for details
    • Must be female for gender balance
    • Must reside within the lekki axis.

    Qualifications

    • Minimum HND / B.Sc
    • Background in fashion is a must.

    Remuneration
    N80,000 monthly.

    Method of Application

    Interested and qualified candidates should send their Resume to: recruitment@owensxley.com with the "Job Title" as the subject of the mail.

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