Latest Job Vacancies at iBez

Job Purpose

• We currently seek a seriously awesome and talented person to join our busy and growing Application Support team. The Application Support Consultant will assist with maintaining and supporting our products (Handy-Jacks, www.handy-jacks.com and Lets-Share – www.lets-share.com.ng), project work, bug-fixing and maintenance of client applications.
• On a day to day basis, you will be tasked with helping clients with their issues, carry out backend administrative tasks to ensure that all our client facing applications are working to their optimum and participate in the development new applications.

Job Role
The role will include the following, but not be limited to:

• Assisting with 1st and 2nd line technical support to iBez clients by talking them through a series of actions, either face-to-face, over the phone or via email, to resolve any issues. Also respond within agreed time limits to client requests,
• Troubleshooting, investigating and diagnosing user problems and complaints, application problems, solving software faults, and bug-fixing. Work continuously on a task until completion (or referral to superiors and third parties, if appropriate). Also Prioritise and manage multiple open cases at one time,
• Administrative and backend technical support tasks for maintenance of Handy-Jacks, Lets-Share and client applications,
• Updating content, carrying out upgrades and configuration of websites and applications,
• Preparing procedural and technical documentation on applications,
• Ensuring business continuity by keeping sites are secure, making recommendations for improving the company's IT systems and carrying out routine maintenance and back-up of Handy-Jacks and Lets-Share, and all websites. Conducting daily checks on applications and websites to ensure that they are up and running,
• Participate in the development of new applications,
• Testing and evaluating new software solutions during development and prior to roll-out,
• Supporting the roll-out / deployment of new applications,
• Setting up new users' accounts and profiles and deal with password issues,
• Contributing to the production of digital content for websites, marketing, and our social media accounts. Share and promote content on our social networks daily,
• Develop creative ideas and improvements to increase traffic, sales and customer experience on our online sites,
• Rapidly establish a good working relationship with teammates, customers, other professionals and partners,
• Participating in training events and marketing activities,
• Providing accurate reports on daily activities and technology trends
• AOB

Personal Skills Required

• Ready, willing and able to work and learn.
• Tenacious, dogged and creative approach to work.
• Well presented.
• Good verbal, written and interpersonal communication skills.
• Knowledge of IT Software Development Lifecycle
• Knowledge of four or more of the following web / programming and database languages – HTML, CSS, PHP, JavaScript, Laravel, Yii, Angular JS, MS Access, SQL, WordPress
• Organised with good attention to detail and time management skills
• Ability to meet targets and deliver on time
• Responsive and dependable
• A self-starter who can work with minimal supervision using own initiative, spot new issues and mitigate them quickly
• Ability to work as part of a small but varied team in a technology start-up
• Must own a laptop with internet connectivity

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Job Descriptions

• We currently seek a seriously awesome and talented Sales and Marketing professional to join our busy and growing team.
• The Sales and Marketing Executive will be involved in all aspects of marketing and selling our products and services and providing customer services. Opportunities for flexible working and 2, 3- or 6-months internships are available.

Job Purpose

• Market, advertise and sell our software services and products both online and offline, be our Brand Ambassador publicising and promoting our products to the public, and providing customer services to clients.
• You will draw our target clients in, generate new business and open new markets for the company.

Duties
The duties will include the following, but not be limited to:

• Market and sell our products (Handy-Jacks, www.handy-jacks.com and Lets-Share – www.lets-share.com.ng) and services (software development and training) using traditional and digital methods.
• Generate sales leads, prospects and contacts for iBez using traditional and digital methods.
• Identify potential clients, partners and stakeholders, build long term relationships and maintain contacts with them.
• Carry out marketing & sales campaigns and presentations to clients and stakeholders.
• Follow up leads, and close sales deals.
• Register new service providers (trade workers) on Handy-Jacks.
• Maintain an accurate client, partners and vendors databases.
• Promote and publicise our services and brands digitally and using social media. Share and promote content on our social networks daily.
• Provide content for our social media sites and carry out content marketing.
• Provide customer services to clients and the general public by providing information, support and guidance. Maintain an accurate client contact log.
• Attend industry events, trade exhibitions, conferences and meetings to network and build relationships with key prospects.
• Participate in training events.
• Conduct marketing research, trends analysis and competitor analysis.
• Provide accurate reports on daily activities, community and industry trends.
• Supervise field and temporary sales / marketing staff if necessary.
• AOB

Level of Education Required

• Bachelor's Degree or HND
• Master's Degree is a bonus
• Sales / Digital Marketing Certification a plus

Personal Skills Required:

• Ready, willing and able to work and learn.
• Tenacious, dogged and creative sales/marketing approach.
• Traditional and digital marketing and sales knowledge and skills.
• Good understanding of ICT and key technology concepts and tools.
• Ability to meet targets and deliver in a timely manner.
• Strong presenter and negotiator.
• Excellent verbal and written communication skills.
• Well organised with good attention to detail.
• Ability to work under pressure with minimal supervision.
• Time management / scheduling skills.
• Ability to work in high temperatures as field work is involved.
• A self-starter who can work using own initiative and spot opportunities as part of a small but varied team.
• Minimum 1-year experience.
• Extrovert, sociable, adaptable and willing to learn.
• Must own a laptop and have access to the internet.