Latest Job Vacancies at 9Mobile

Job ID: IRC4515

Job Summary

• Manage the operation and maintenance of the Core, IP, VAS and enterprise platform, ensure integration of all new CIVE nodes to meet EMTS's network quality standards and provide high level support on all (e.g. Short Message Service Centre, Voice Mail System etc.)
• Oversee all CIVE operations and ensure adequate support is provided for the smooth running of 9mobile Nigeria CIVE network operations.

Principal Functions

• Oversee the Operation and maintenance of EMTS's switching systems, Core and VAS network to ensure optimal performance.
• Manage and co-ordinate installations in support of future Mobile Switching Centre (MSC) growth.
• Develop and ensure proper implementation of detailed activity plans with respect to CIVE operations.
• Ensure continuous Preventive and corrective Maintenance of CIVE Equipment, facilitate prompt response to faults and proactive mitigation of anticipated problems.
• Troubleshoot all CIVE nodes such as Mobile Switching Centre (MSC), Visitor Location Register (VLR), Home Location Register (HLR) IP BASED nodes (Routers and switches) and all Value added services nodes not limited to IP nodes as required to prevent, isolate and resolve network faults.
• Oversee the resolution of all faults in the Core and VAS, IP AND ENTEPRISE network operations environment and provide on-site remedial support as required.
• Ensure constant availability and stability of all CIVE nodes and management, maintenance of all CIVE equipment in the data centers
• Manage vendor relationships and ensure all actions and decisions taken are in the Interest of EMTS
• Oversee the development and implementation of processes and procedures to prevent fraud on the commercial data service
• Ensure the IP/MPLS network and infrastructure are running smoothly and efficiently managed
• Complete node documentation and test logs for commissioning and integration as required.
• Ensure the implementation of approved modifications to switches to reflect changes such as new billing/tariff rates, using approved switch procedures.
• Review recommendations of the internal audit function relating to Core, VAS, IP and Enterprise network operations policies, standards, guidelines, and operations and take action as required.
• Implement the Core, VAS, IP, and Enterprise Nodes quarterly end to end network health check program in line with agreed procedures and guidelines.
• Monitor and control the budgetary needs of the unit/function.
• Oversee the efficient and cost-effective operation of Core and VAS platform equipment on EMTS's network according to required time schedules and quality standards.
• Oversee, in conjunction with the Head, VAS (Network Engineering), the implementation of new services that impact on the Core, VAS and IP/Enterprise platform.
• Develop and monitor a proactive maintenance cycle on all Core VAS, IP/Enterprise platforms and infrastructure and ensure regular update of system documentation.
• Develop innovative approaches to preventing and salvaging Core and VAS platform and infrastructure from security breaches.
• Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.
• Serve as the unit's primary liaison with third-party vendors and initiate regular meetings to agree on service levels.
• Manage vendor performance and ensure agreed SLAs are achieved.
• Review recommendations of the internal audit function relating to Core and VAS, IP/Enterprise operations, standards, guidelines, and operations and take action as required.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives
• Perform other duties as assigned by the Director, Network Operations.

Educational Requirements

• First Degree or equivalent in Electrical Engineering
• Postgraduate degree/relevant professional qualification
• Minimum of Ten (10) years work experience with at least three (3) years in managerial role.

Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• Technology Management
• Service Continuity Management, Monitoring and Control.

Skills:

• Accountability
• Delegation/ Supervisory
• Problem Solving
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

go to method of application »

Job ID: IRC4503

Job Summary

• This role undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
• The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Principal Functions
Tactical:

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Enforce BSS related processes and procedures.
• Provide input on BSS Operations to other relevant IT processes and procedures.
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within the BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits.
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
• Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

Operational:

• Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
• Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
• Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
• Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
• Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
• Implement a system to validate the integrity of replication and all DR processes/services between the primary and DR sites and provide periodic reports to IT Management.

Educational Requirements

• Bachelor's Degree in Engineering / Sciences from an accredited college / university preferred.
• Strong customer-centricity is required.
• 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
• Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience inworking / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

go to method of application »

Job ID: IRC4500

Job Summary

• This role will work across departments while taking responsibility for planning and executing the quality assurance, measurement, and audit functions to ensure fulfilment of deliveries as stipulated in requirements, and to ensure adherence to 9mobile's Quality standards on projects, products and other deliveries within the IT organization.

Principal Functions
Tactical:

• Keep abreast of global and local best practices as it relates to solution delivery, software testing, customer experience management & customer satisfaction.
• Continuous review of the project, BAU and product development end-to-end processes from ideation to delivery to solution/product retirement, make recommendations for improvement and implement approved initiatives to enhance business efficiency and customer experience.
• Ensure deliveries comply with industry benchmarked quality standards.
• Establish and maintain relationships with key internal and external stakeholders.

Operational:

• Oversee end to end solution delivery processes and assure quality of requirements delivered utilizing the various layers of testing (SIT, Performance, E2E, UAT) while maintaining adequate logs of issues encountered for continuous improvement.
• Monitor product roadmap, review concepts vis-a-vis customer journey map to infuse alignment of customer experience practices into product design and implementation.
• As part of the Quality Assurance process, ensure that customer experience requirements are captured in product implementation and validated.
• Responsible for PQA in strategic projects.
• Manage process frameworks, templates, checklists, documents, and performance.
• Assist Head QA in development, constant review and implementation of project-related quality framework, policies, and procedures.
• Responsible for the transitioning process of the solutions from delivery to post-delivery management to ensure solution quality is maintained.
• Work with program stakeholders across IT to ensure delivery change documentation is published to expected quality standards.
• Liaise with change managers to ensure key stakeholders and user communities are engaged and are correctly informed prior to change deployments to proactively avoid post go-live issues.
• Engage release leads, developers, and technical teams to create, test and stage production deployment for all approved changes.
• Identify, influence, and lead the implementation of best practice initiatives that contribute to the overall team improvement on the efficiency and effectiveness.
• Assist Head QA in translating IT Governance and Quality strategy and plans into specific improvement programs/projects.
• Attend team/departmental meetings as required, drive actions to delivery.
• Perform any other duties as assigned by the Head, QA.

Educational Requirements

• Minimum of Six years (6) relevant experience in Quality Management/Assurance Role in IT /Telecom industry.
• Master's or Bachelor's Degree in IT, Business Management or a related discipline preferred.
• Advanced knowledge of Software Testing theories and practices.

Certification and advanced knowledge of at least two of the standards:

• Services ITIL ISO2000, Software ISO/IEC12207-2008, ISEB
• PMP/Prince 2.
• Knowledge and experience of Microsoft packages, including Microsoft Project, MS Office
• Oracle Database: SQL Fundamentals
• ISTQB/ISEB Certified Tester Intermediate Level (CTFL), BCS
• ISTQB/ISEB Certified Tester Foundation Level (CTFL), BCS
• ISO 9001:2015.

Interpersonal Skills:

• Good multi-tasker with ability to work under pressure and strict deadlines.
• A customer-focused individual, good communicator and team player.
• Leadership.