Jobs at Zipline

About You and The Role

• We are seeking a dedicated and experienced Network Engineer to oversee and manage our organization's IT networking stack, both physical and in the cloud.
• As a Network Engineer, you will be responsible for ensuring the availability, security, and efficiency of our network.
• Your strong leadership, technical expertise, and strategic thinking will play a pivotal role in shaping and executing our IT networking strategy.

What You’ll Do

• Procurement: Responsible for procuring and forecasting the need for ISP connections to new Zipline sites, as well as any necessary hardware such as firewalls, switches and access points.
• Infrastructure Monitoring: Monitor network performance across offices to ensure consistent uptime for Zipline employees.  This includes failing hardware, potential internet bandwidth issues, and wireless connectivity at Zipline offices.
• Incident and Problem Management: Lead the response to networking related incidents and problems, coordinating with technical teams to diagnose and resolve issues quickly.
• Team Leadership: Mentor and guide IT team members, fostering a culture of continuous learning and professional growth.
• Process Improvement: Continuously assess and optimize IT processes to enhance efficiency and effectiveness. Implement best practices and automation where applicable.
• Stakeholder Communication: Communicate IT operational status, updates, and potential impacts to senior management and other relevant stakeholders.
• Budget Management: Collaborate with the IT leadership team to manage the IT infrastructure budget, making cost-effective decisions that align with organizational goals.

What You'll Bring

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proven experience (8+ years) in networking, with a strong track record of overseeing complex IT environments.
• Deep understanding of designing networking infrastructure on a global scale.
• Knowledge of networking concepts such as DHCP, TCP, UDP, STP, 802.1x, SD-WAN, and Zero-Trust
• Expertise in Layer 1, 2 and 3 network infrastructure (firewalls, switches, Access Points), particularly using equipment from Palo Alto Networks, Juniper and Ubiquiti.
• Deep understanding of wireless networking concepts and radio frequencies.
• Expertise in IT security practices, risk management, and compliance frameworks.
• Experience with deploying Network Monitoring Solutions such as Zabbix and SolarWinds
• Excellent problem-solving and decision-making abilities.
• Effective communication skills to interact with technical and non-technical stakeholders both internally and externally (ISP’s and equipment vendors).

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About You and The Role  

• Zipline is looking for a Head of Marketing & Communications for Africa — a strategic leader who can set and drive an ambitious communications vision while also rolling up their sleeves to execute in a fast-paced, high-growth, resource-constrained environment.
• You will serve as a critical member of the Africa leadership team and a thought partner to senior executives. This role spans in-country marketing, external communications, internal communications, and executive communications, and requires someone who thrives as both a big-picture strategist and a hands-on operator.
• You will own Zipline’s narrative in Africa, strengthen our brand across markets, and help champion the impact Zipline creates for governments, partners, and communities.
• You understand what it takes to build trust with leaders, influence stakeholders, and guide decision-making during moments of opportunity and uncertainty.
• This role is open within Africa, preferably in one of the markets we have a presence in (Ghana, Nigeria, Cote d'Ivoire, Rwanda, Kenya), with frequent travel across the region.

What You’ll Do
Marketing & Brand Presence:

• Lead in-country marketing strategies that support sales, utilization, adoption, and community engagement.
• Leverage Zipline’s unique assets to create visibility, community connection, and brand resonance.
• Identify and pursue strategic collaborations (e.g., corporate partnerships, public-sector campaigns, health initiatives).
• Design cost-effective, locally relevant activations aligned to business outcomes.

External Communications & PR:

• Own Zipline Africa’s external communications strategy across all markets.
• Lead media relations, crisis communications, thought leadership, and proactive storytelling.
• Build and maintain relationships with journalists, industry groups, partners, and government stakeholders.
• Develop compelling narratives that communicate Zipline’s impact, innovation, and mission.
• Oversee press releases, media briefings, speaking engagements, conferences, and signature events.

Internal Communications:

• Drive internal communications for Africa, ensuring clarity, alignment, and visibility for key initiatives.
• Partner with Africa leadership to craft messages for All Hands, org-wide updates, and internal moments that build culture.
• Ensure communication systems scale across countries and teams.

Executive Communications:

• Prepare senior executives (including regional leadership) for key speeches, media opportunities, and strategic conversations.
• Develop messaging, presentations, briefing materials, and talking points.
• Ensure leaders communicate with clarity, alignment to global priorities, and cultural sensitivity across markets.

Leadership & Cross-Functional Partnership:

• Serve as a trusted advisor to the Africa leadership team.
• Partner closely with global communications while tailoring strategy to Africa’s unique context.
• Influence decision-making, challenge assumptions, and articulate the communications implications of business choices.
• Build and manage agency relationships (PR, digital, creative) and leverage them efficiently in a resource-constrained environment.
• Build and lead a small yet mighty in-house team

What You’ll Bring
Must-Have Experience:

• 8 years of relevant professional experience and at least 2-3 years building/managing a team/function
• Significant leadership experience in communications, PR, crisis management, or strategic communications.
• Diverse leadership experience across a wide range of marketing strategies and initiatives 
• Success working in high-growth, high-complexity environments and thriving with limited resources.
• Demonstrated ability to operate as both a strategic leader and hands-on executor.
• Experience navigating and communicating across multiple African markets.
• Strong judgment, narrative development skills, and the ability to influence senior stakeholders.
• Ability to craft clear, compelling written and verbal communications for diverse audiences.
• Experience managing agencies and coordinating cross-functional partners.
• Professional polish and strong stakeholder presence.