Jobs at WIOCC

 The successful candidate will provide HR services and spearhead best practices in line with our Company strategies. Will be responsible for coaching, mentoring, and supporting employees to identify their individual strengths and development needs, while championing an open, embracing culture of diversity, equity, and inclusion throughout the organisation.

Key Responsibilities:

• Support the execution of the HR Strategy and core areas of the HR department including Recruitment & Selection, Performance Management, Learning & Development, Employee Relations, Employee Engagement, Reward and Recognition, as well as maintaining and improving HR systems
• Drive the continuous improvement agenda with focus on engagement and welfare activities, maximizing productivity, devolving HR responsibilities to line managers, and building leadership capability
• Support in strengthening the organisational culture, ensuring that employees live up to and uphold company values.
• Execute a plan for diversity, equity and inclusion that aligns with company values, business
  strategy and commitments
• Regularly coach, mentor and support managers and high potential employees to identify individual strengths and development needs, develop and maintain effective relationships and encourage retention
• Ensure managers are sufficiently skilled and enabled to access appropriate guidance and information to manage workforce issues
• Ensure compliance with all employment and labour laws in all the countries we operate
• Advice on a wide range of core human resource functions including organisational design, HR policies, and any emerging trends and best practices
• Provide desired metrics to guide talent related decisions
• In charge of managing and coordinating the general office administration functions to ensure efficient and effective operations across the business. This includes ensuring periodic repair and maintenance of buildings, fittings, and fixtures
• Oversee the service delivery of outsourced services to guarantee protection of employees, company assets, business operations/activities to ensure value for money
• Preparation and submission of HR and administration reports as required

Qualifications and Experience: 

• Bachelor’s degree in Human Resource Management, Business Administration or its equivalent
• Professional qualification in Human Resource Management and a member of a recognised HR body
• Minimum of 7 years’ experience in general HR management in a fast-paced environment
• Experience in the telecom industry would be advantageous
• Proficiency in Office 365 applications (Word, Excel, Outlook, PowerPoint) and ability to use the internet to obtain data and reference materials

 Skills

• Proven ability to plan, organise and prioritise work; ability to remain calm under pressure in difficult circumstances and not lose sight of operational priorities
• In-depth knowledge of labour laws, human resources practices and policies
• High level of knowledge of using HRIS system
• High level of human resources business acumen with the ability to understand the implications of each transaction
• Excellent verbal and written communication skills
• Strong written and presentation skills
• Strong interpersonal skills with professional credibility in order to influence and motivate others to achieve desired results
• Demonstrate high integrity, strong work ethics and ability to maintain confidentiality
• Excellent time management and negotiation skills
• Strong at attention to details

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships

go to method of application »

To develop, implement and manage compelling portfolio of connectivity, data centre and cloud-centric client solutions based on a comprehensive understanding of the African ICT marketplace, client requirements and strategy, infrastructure and technical capabilities, competitor activities, etc. To be an evangelist for connectivity, data centre and cloud solutions, working closely with Sales, Marketing and Commercial teams in taking propositions to market including pre-sales support activities.

 Key Duties and Responsibilities:

• Lead the design and development of solutions/products to meet the rapidly changing needs of clients operating in the African connectivity, data centre and cloud environment
• Undertake product portfolio lifecycle management, including business case development, management of product and product portfolio plans, product performance reviews, product roadmaps, etc
• Together with Sales, undertake customer business value identification and analysis to understand how our capabilities can be developed to add value to clients’ existing architecture and business environment
• Identify players critical to the development of our cloud ecosystem, then work hand-in-hand with Sales and Commercial teams to maximise their presence within OADC facilities
• Act as a trusted advisor to clients on connectivity, data centre and cloud products and solutions
• Define requirements for and assist in development of technical content such as white papers, technical notes, presentations, market analyses and any other materials to support Marketing, Sales and Service functions
• Lead technical workshops, seminars, and engagements with clients interested in an in-depth understanding of our solutions
• Keep up to date with competitors, and be able to project our solutions as best-in-class
• Support preparation of the technical responses to RFPs and other documents as required
• Build, execute and refine business processes related to Product/Solution Development and Lifecycle Management
• Define KPIs for key aspects of the role; report and monitor to improve Product/Solutions Management

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering
• 12+ years’ experience in technical pre-sales, product or solutions roles for multi-solutions environment including connectivity, data centre, cloud, storage and enterprise solutions
• Experience in a B2B function where customer interaction is a significant element of the role
• Passionate about addressing clients’ connectivity, storage and application performance challenges
• IT proficient – MS Office and ERP systems

Experience & Skills

• Well-developed client engagement skills and experience spanning pre-sales, technical support and product lifecycle management
• Excellent understanding of the connectivity and data centre/storage/cloud environment
• The ability to engage with internal and client teams to implement and continuously improve our wholesale connectivity services and a cutting-edge portfolio of data centre/cloud products
• Proven product development/management experience within an ICT focused environment
• Results oriented with excellent interpersonal, communication and social skills.
• A forward planner with clear focus, well-organised, detail-oriented and able to multi-task
• Have a high sense of accuracy, attention for detail and with strong analytical ability
• Understanding of commercial financial details – thinks in terms of profit/loss/value-add
• Demonstrated ability to establish and maintain excellent relationships with a wide variety of
  stakeholders
• Good market research skills and conversant with the market trends within the industry
• Able to manage multiple work streams and priorities concurrently