Jobs at Unified Payment Services Limited

Description

• To promptly identify, measure, monitor, manage, minimize and report risks that may impact on the achievement of our core business objectives in line with the enterprise risk tolerance and business strategy.
• Carry out unit-specific and company-wide risk control self-assessment, risk mapping, business continuity planning and process improvement.
• Conduct objective, thorough and timely investigation on fraud-related cases reported by schemes, banks, internal and external e-payment stakeholders. 
• Ensures that the company and business units meet all internal compliance requirements and external regulatory obligations.
• Provide quality assurance on the effectiveness of risk migration strategies deployed and carry out internal control activities. 
• Ensure that proper risk management policies, processes and procedures are formulated and implemented.
• Merchant risk assessment and KYC documentation for new and existing agents / merchants.

Duties and Responsibilities

• Operational risk assessment of all departments within the enterprise and the company subsidiaries. 
• Internal control activities to ensure operational effectiveness and efficiency. 
• Risk advisement for various departments as per new product implementation, investigates change requests and system integration with UP to mitigate operational, reputational, strategic and regulatory risk. 
• Preparation of Operational Risk report to Senior Management. 
• Work closely with other depts. within the organization to investigate and resolve alleged fraudulent incidences. Escalate issues with potential for negative industry and/or corporate exposure. 
• Special investigation and review for suspicious scheme transactions. 
• Management of fraud monitoring solution and review of alert rule set on the application.
• Operational risk assessment of all departments in UP and other subsidiaries which involve evaluating the operations and activities of these departments in order to identify, assess, measure and mitigate risks. Assist departments to provide risk mitigating factors, remediation options and process improvement ideas. 
• Facilitate Risk and Control Self-Assessment (RCSAs) Workshop for business units while working closely with them to identify and monitor relevant Key Risk indicators.
• Assist business units in developing Key Risk Indicators (KRIs) for all key risks in the business, creation, monitoring and reporting of KRIs including thresholds in the risk dashboards. 
• Planning, managing, and providing ongoing support for the implementation of the company’s operational risk framework. 
• Work with business units to design and implement controls or action plans to mitigate operational risk thereby ensuring the effective running of the company’s business.
• This function will also entail carrying out internal control functions to guarantee effectiveness and efficiency of operations, reliability of transaction reporting, drafting of policy documents and compliance with applicable laws and regulations. 
• Prepare operational risk report to management and analyze operational risk incidence report with proper recommendations. 
• Investigation, follow-up on business-risk related issues, analysis and resolution of suspicious transactions cutting across various platforms and schemes such as TWO, PayArena, PayAttitude, Mastercard, Visa, etc. 
• Co-ordination of team members, compilation and submission of business risk reports to Executive Management.
• To effectively manage and update the risk register to ensure proper follow-up on identified challenges towards conclusive issue resolution. 
• Coordination of team members for Internal Control activities, operational risk assessment, Fraud investigation and merchant onboarding risk reviews.
• Review of CBN website for recent regulations or information which can affect UP and other subsidiaries while providing summary report to executive management. 
• Investigation and prompt response to Customer Service Requests for Unified Payment and other subsidiaries.
• Merchant onboarding, Risk Assessment and review of KYC documentation.
• Work with Financial Institutions and Marketing teams to review merchant KYC documentations and applicable licenses for seamless business integration to mitigate risk. 
• Drafting of memo on Risk-related issues with background details, findings and suitable recommendation for process improvement. 
• Key stakeholder for cross-functional impact assessment in change management process, quality assurance and internal control.

Requirements

• B.Sc Degree in Finance, Economics, Computer Science, Social Sciences, Engineering, Business Administration, Information Technology or related fields.
• MBA/MSc will act as added advantage for the role 
• Minimum of 7 years experience
• Strong experience in Operational risk assessment, Internal Control and Fraud Investigation.

go to method of application »

Job Objectives

• The Head, Ethics & Compliance, ensures that ethical conduct is entrenched in the organization’s operations, ML/TF/PF risks are effectively managed and effective data protection measures have been implemented.

Duties and Responsibilities
 Regulatory and Compliance Management:

• Contribute to the design and implementation of a Compliance program and work with regulators and internal management to ensure the compliance program adheres to regulatory and compliance standards.
• Monitor compliance with the organization’s code of conduct and ensure it operates legally, ethically, and responsibly.
• Ensure there is an effective system for the reporting of AML/CFT/CPF and code of conduct violations and investigation within the organization.
• Ensure compliance with data privacy laws and regulations.
• Develop and facilitate compliance risk assessment training workshops for all stakeholders.
• Conduct regular ML/TF/PF risk assessments of the organization’s operations, products and services to identify and mitigate potential ML/TF/PF risks.
• Maintain an updated risk register, develop risk assessment reports for the approval of senior management and the Board.
• Develop mechanism, monitor and analyses ML/TF/PF emerging trends and typologies, ensuring that the organization have adequate preventive measures to protect its system from being used as a conduit for financial crimes.
• Collaborate with relevant departments to ensure that ML/TF/PF controls and mitigation measures are in place and effective.
• Engage in cross-functional responsibilities and perform other compliance functions as assigned by the Chief Compliance Officer CCO.

Requirements
Education:

• University Degree in Finance, Accountancy, Banking, Law or Financial Management
• Membership in any of the following professional bodies is mandatory:
• Association of Certified Anti-Money Laundering Specialists (ACAMS)
• International Compliance Association (ICA)
• Designate Compliance Professional (DCP)
• Certified Compliance & Ethics Professional (CCEP) Relevant professional certificate in risk management would be an added advantage

General Experience:

• A minimum of 7 years of relevant Compliance and Audit experience, preferably in reputable financial institutions or in the payments industry. 
• Solid working knowledge of financial services regulations with a strong understanding of the local regulatory administration.

go to method of application »

Job Obhective(s)

• The Clearing and Settlement Operations Specialist is responsible for carrying out UP Settlement (ATM/POS) file generation and Dispute management; Scheme Settlement file generation/MPGS Service; and Scheme Dispute Management (Chargeback).

Duties & Responsibilties

• Daily processing of approved transactions for local settlement and secondary settlement file generation.
• Daily processing of approved ATM for domestic settlement (Settlement file generation).
• Ensuring that settled ATM/POS transactions are fully updated into Dispute Management System (DMS) and Inquiry portal.
• Support to banks and non-banks (acquirers and merchants) on Dispute Management System.
• Daily reconciliation and support to clients.
• Monitoring of transactions data sources (PayAttitude, PayArena, Hope PSB back office, CBE, TCM etc) for daily extractions of approved financial transactions that qualify for settlement, Daily processing of approved transactions (clearing) for international scheme settlement.
• Daily processing of downloaded MPGS files (Clearing of MPGS) for different clients.
• Daily quality checks to forestall duplicate or incomplete submission of clearing files to the different schemes in specified formats and within defined time windows for each scheme.
• Reprocessing of rejected file or transactions where applicable and submission within defined time window for each scheme.
• Daily reconciliation and support to clients.
• Daily download of scheme incoming files (VISA, Mastercard, UnionPay, AMEX).
• Daily processing of downloaded scheme chargeback for secondary settlement within defined chargeback window.
• Daily reconciliation of chargeback to avoid exposure due to late presentment.
• Daily processing and hosting Base11 files for all clients.
• Daily processing and hosting of VSS files for all clients.
• Daily processing and hosting of T464 files for all clients.
• Daily reconciliation and support to clients.

Key Performance Indicators

• 100% accuracy in settlement
• Timeliness of Reports
• 100% documentation.

Requirements

• University Education: OND (Upper or Lower credit) in Accounting, Statistics, Economics and Mathematics.
• Others: Professional Qualifications – added advantage.
• Experience: 0-2 years’ experience in Clearing and Settlement Operations.

go to method of application »

Job Obhective(s)

• To ensure smooth operation, monitoring, and support of the UP Exchange transaction processing platform (and other related platforms), which facilitates switching, fund transfers, monitoring and reporting.
• Ensure high system availability, quick issue resolution, and operational efficiency in line with service-level agreements (SLAs) for real-time transaction processing.

Duties & Responsibilties

• Provide necessary support for API development both internal and external
• Collaborate with the Network team to establish connection for new client integration
• Monitor transaction processing platforms, switches, and transfer engines to ensure uptime and performance.
• Perform routine system health checks, transaction flow monitoring, and alert handling from monitoring dashboard.
• Support end-to-end transaction switching and fund transfer operations.
• Escalate transaction failures or processing errors to the appropriate support levels or vendors as needed.
• Assist in settlement reconciliation by validating transaction status and reports.
• Run daily operational checklists for switches, transfer engines, and middleware services.
• Participate in failover testing, disaster recovery drills, and ensure business continuity.
• Maintain accurate operational logs, incident reports, and shift handover documentation.
• Perform basic troubleshooting and escalate unresolved technical issues promptly.
• Support change management activities, system updates, and patches for the exchange platform.

Key Performance Indicators

• >99.9% uptime of switching and transaction processing platforms.
• •00% transaction integrity, with failed transactions promptly escalated within SLA.
• Transaction turnaround time within agreed benchmarks.
• Zero downtime during transaction windows.
• Accurate incident logging and resolution within SLA (90% resolution on first line).
• 100% compliance with operational procedures and data security standards.

Requirements

• Education: BSc/HND in Computer Science, Computer Engineering, Information Systems, or a related field.
• Certifications: ITIL, Linux, or payment/switch-related certifications (advantageous).
• Experience: 1–3 years in e-payment operations, switching platforms, or IT support roles in a financial services environment.

Key Competency Requirements:
Knowledge:

• Strong understanding of payment switching, fund transfers, and transaction flows.
• Familiarity with financial messaging protocols (API-based transaction processing).
• Awareness of reconciliation, settlement processes, and transaction risk management. Behavioral:
• Highly attentive to detail and uncompromised integrity.
• Reliable, accountable, and deadline driven.
• Quick thinker with a proactive approach to problem-solving.
• Excellent teamwork and communication skills. Technical/Functional:
• Basic understanding of Linux/Unix systems (command line, log review).
• Familiarity with monitoring tools for transaction flow and system health.
• Ability to interpret logs, transaction messages, and system alerts.
• Understanding of switching platforms, APIs and testing tools is a plus.