Jobs at South Shore Women's Clinic

Duties and Responsibilities

• First point of contact to new patients on getting to the clinic, this involves getting both bio and clinical data so as to make a safe diagnosis.
• Conducting preoperative assessment on patients so as to detect condition that can negatively affect surgical outcome and instituting plans to remove this (It involves referring patient to other specialists).
• Monitoring and providing general care to patients on hospital wards and outpatient service.
• Conducting Clinical audits, research and making presentations during clinical seminars.
• Follow up on Lab results to ensure effective dispensation of adequate care.
• Assisting with theatre including during minimal access surgeries and the routine obstetrics and gynaecology procedures.
• Carrying out other specific procedures and specialist investigations.
• Ensuring adequate documentation of medical notes.
• Working with other doctors and other clinical staff as part of a team.
• Organising tests performed by outside facilities.
• Prepare summary of clinical care at prompt times.
• Assist in hospital rounds.
• Attend to any other work as assigned by the Medical Director or any other senior personnel.

Minimum Education Qualifications and Experience

• A Bachelor's Degree in Medicine
• 3 - 5 years experience.

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Duties & Responsibilities

• Driving business and ensuring sustained growth in patient data base.
• Develop strategic tools and techniques to acquire clients.
• Expanding business reach and proactively creating new sales leads/opportunities.
• Maintain and Build company brand image.
• Constantly interacting with prospective clients and maintaining cordial business relationship with Patients (both new and old).
• Identifying and establishing sustainable relationship with organisations vested in healthcare.eg HMO’s.
• Build and leverage on Hospital/Patient relationships founded on trust and integrity to facilitate opportunities (working with Customer care).
• Sourcing business development opportunities.
• Evaluating and sourcing feedback from patients.
• Work closely with customer care to uncover patient un- met needs and expectations.
• Ensure personal development (presentations career advancement programmes etc).
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Contacting clients to inform them about new developments in the company’s services.
• Collaborate with other departments to achieve organisational goals.
• Assure for data entry by effective use of the tracking tool, monitor and follow up outcomes of patients complaints, communicate resolution of grievance, identify trends in patient satisfaction, initiate proposals to enhance quality of health care service delivery.
• Monitor patient complaints/concerns expressed in the media, collaborate with departments affected to ensure investigation and timely response.
• Manage, create and publish original, high quality content on social media platforms as well as design media strategies to achieve marketing targets.
• Track performance of various social media initiatives and develop/implement changes to improve business results.
• Research and monitor activity of company competitors as well as communicate with industry professionals via social media to create a strong network.
• Develop weekly and monthly report to management.

Minimum Education Qualifications

• Bachelor's Degree.
• Masters Degree an advantage

Required Experience:

• Minimum of 3 years experience.

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Duties & Responsibilities

• Greet patients/visitors when they arrive, answer questions, and provide assistance when necessary.
• Ensure all electronic forms and paperwork to patients are checked to ensure that required fields are completed properly.
• Maintain records of patient interactions and complaints for review and analysis.
• Attend and respond to patient's needs promptly and professionally.
• Answer incoming calls and deal with inquiries.
• Ensure patient privacy and confidentiality.
• Ensure the ward reception area and children’s play area are well maintained and clean.
• Accompany and assist patients to their rooms when admitted.
• Ensure that meals are well served to patients and at the right time.
• Regularly check assigned areas (playroom, admission rooms and reception area).
• Investigate and deal with patients’ complaints and escalate to the appropriate department where necessary.
• Examine rooms and reception to determine need for repairs or replacement and make recommendations to management.
• Communicating a patient’s requests to doctors, nurses, and the other medical professionals who will care for them.
• Conduct quality checks to ensure rooms meet the required standard before a patient is admitted.
• Follow up with patient after procedure to track patient's progress and ensure overall patient's satisfaction.
• To inform the clinicians or quality assurance of any questions or complaints from patients
• Create weekly reports and statistics to the management.
• Complete other clerical duties as assigned.

Requirements
Minimum Education Qualifications:

• B.Sc or HND

Required Experience:

• 2-3 years cognate experience
• Experience in hospitality/ hotels is an added advantage