Patient Liaison Officer at South Shore Women's Clinic

Duties & Responsibilities

• Greet patients/visitors when they arrive, answer questions, and provide assistance when necessary.
• Ensure all electronic forms and paperwork to patients are checked to ensure that required fields are completed properly.
• Maintain records of patient interactions and complaints for review and analysis.
• Attend and respond to patient's needs promptly and professionally.
• Answer incoming calls and deal with inquiries.
• Ensure patient privacy and confidentiality.
• Ensure the ward reception area and children’s play area are well maintained and clean.
• Accompany and assist patients to their rooms when admitted.
• Ensure that meals are well served to patients and at the right time.
• Regularly check assigned areas (playroom, admission rooms and reception area).
• Investigate and deal with patients’ complaints and escalate to the appropriate department where necessary.
• Examine rooms and reception to determine need for repairs or replacement and make recommendations to management.
• Communicating a patient’s requests to doctors, nurses, and the other medical professionals who will care for them.
• Conduct quality checks to ensure rooms meet the required standard before a patient is admitted.
• Follow up with patient after procedure to track patient's progress and ensure overall patient's satisfaction.
• To inform the clinicians or quality assurance of any questions or complaints from patients
• Create weekly reports and statistics to the management.
• Complete other clerical duties as assigned.

Requirements
Minimum Education Qualifications:

• B.Sc or HND

Required Experience:

• 2-3 years cognate experience
• Experience in hospitality/ hotels is an added advantage