Jobs at Sian Global

Job Summary

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Minimum of National Diploma
• 1 - 5 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

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Job Description

• We are looking to hire an executive secretary with exceptional administrative and clerical skills. Executive secretaries are expected to multi-task and work well under pressure in a fast-paced environment.

Responsibilities

• Performing accurate research and analysis.
• Coordinating arrangements, meetings, and/or conferences as assigned.
• Taking dictation and writing correspondence.
• Compiling, proofreading, and revising drafts of documents and reports.
• Daily record keeping and filing of documents.
• Preparing reports, presentations, and correspondence accurately and swiftly.
• Creating and organizing information, and generating reference tools for easy use.
• Answering and screening telephone calls, and responding to emails, messages, and other correspondence.
• Operating and maintaining office equipment.
• Managing a busy calendar, meeting coordination, and travel arrangements.
• Professionally greeting and receiving guests and clients.
• Ensuring efficient and effective administrative information and assistance.

Requirements

• Minimum of National Diploma in Business Administration (desirable).
• Certificate in business administration or related.
• A year experience in an executive support role.
• Methodical thinker with detailed research proficiencies.
• Thorough understanding of clerical and secretarial principles.
• Strong knowledge of databases and tracking systems.
• Fantastic organizational skills and detail-oriented.
• Ability to work under pressure and meet deadlines.
• Brilliant written and verbal communication skills.
• Proficient in Microsoft Office, and business communication software.

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Details

• We are looking for a talented Marketing Executive to undertake marketing projects for the benefit of our company. You will organize creative campaigns and promotional events that can make a difference for our company’s success according to trends and customer requirements.
• The ideal candidate will be passionate for the “art” of marketing and will have an abundance of ideas for building efficient strategies. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image.
• The goal is to reach out to the market and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.

Responsibilities

• Conceive and develop efficient and intuitive marketing strategies.
• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events.
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures.
• Initiate and control surveys to assess customer requirements and dedication.
• Write copy for diverse marketing distributions (brochures, press releases, website material etc.).
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses.

Requirements and skills

• Minimum of OND, in Marketing, Business Administration or relevant discipline
• Proven experience as marketing executive or similar role
• Good understanding of market research techniques, data analysis and statistics methods.
• Thorough knowledge of strategic planning principles and marketing best practices.
• Proficient in MS Office.
• Familiarity with social media and web analytics (e.g. WebTrends)
• Excellent communication and people skills.
• Strong organizational and time-management abilities.
• Creativity and commercial awareness.