Jobs at SeekProv

• We are looking for a driven and highly organised Sales Manager to lead provider acquisition and field execution for our Owerri launch.

Your Role

• You will be responsible for driving provider acquisition and local growth in Owerri.
• During SeekProv’s initial launch campaign, you will directly supervise our Field Onboarding Agents, monitor their performance, and help them achieve the set growth targets.
• This is a hands-on role.
• You will be expected to coach the team, solve field problems, and lead by example by actively participating in acquisition activities.
• As the temporary field campaign reduces, you will take increasing responsibility for directly driving SeekProv’s ongoing provider acquisition, partnerships, and growth.

Key Responsibilities

• Supervise and coordinate Field Onboarding Agents.
• Turn company growth targets into clear daily and weekly field priorities.
• Conduct weekly performance reviews and provide coaching, feedback, and support to agents.
• Monitor agent activity, onboarding quality, reliability, and target achievement.
• Recommend Field Onboarding Agents for contract renewal based on performance.
• Participate directly in provider acquisition and field activities.
• Ensure providers are onboarded accurately and according to SeekProv standards.
• Build relationships with service-provider groups, businesses, communities, and local partners.
• Identify new acquisition, partnership, and growth opportunities.
• Work with the Brand Manager on campaigns, activations, and local growth initiatives.
• Track performance and provide clear weekly reports to management.

What We're Looking For

• At least 3 years of relevant experience in sales, business development, field sales, or team leadership.
• Strong communication, persuasion, and people-management skills.
• Comfortable leading field teams and working toward clear targets.
• Strong knowledge of Owerri and its communities.
• Organised, proactive, resilient and results-driven.
• Comfortable using Google Sheets, WhatsApp, web dashboards and similar digital tools.
• Strong spoken and written English; conversational Igbo is an advantage.
• Must be able to work full-time from Owerri.
• Experience managing sales representatives, field agents or community-based acquisition teams is an advantage.

How Success Will Be Measured:

• Achievement of provider acquisition and growth targets.
• Field Onboarding Agent performance and improvement.
• Quality and accuracy of provider onboarding.
• Consistency of field execution.
• Partnership and acquisition results.
• Ability to maintain acquisition momentum as the temporary field team reduces.
• Quality and accuracy of performance reporting.

Why Join Us

• Shorter Fridays: Work starts at 10:00 a.m.
• 45-minute paid lunch break.
• No routine overtime.
• One paid birthday leave day each year.
• Extended Christmas and New Year break, typically from 24 December until around 3–4 January, in addition to annual leave.
• Opportunity to play a key role in growing SeekProv from its first Nigerian launch city.

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Reports to: Chief Operating Officer (COO)

• We are looking for an organised, empathetic, and tech-savvy Customer Support & Admin Specialist to support our users and assist with day-to-day administrative and operational tasks from our Owerri office.

Key Responsibilities

• Respond to customer enquiries through live chat, support tickets and email, primarily using tawk.to.
• Guide Seekers and Providers through registration, verification, service listings, bookings and platform features.
• Resolve account, login, messaging, payment, cancellation and refund enquiries.
• Troubleshoot basic app issues and escalate technical problems appropriately.
• Handle complaints and disputes professionally and escalate fraud, safety or serious payment concerns.
• Maintain accurate support records and identify recurring customer issues.
• Help improve FAQs, support templates and automated responses.
• Use approved AI tools to improve support efficiency while checking all outputs for accuracy, tone and privacy.
• Assist with routine administrative and operational tasks, including maintaining records, organising documents, updating internal trackers and preparing basic reports.
• Support the COO with other reasonable day-to-day office and operational tasks when required.

What We're Looking For

• At least 1 year of relevant customer service, support, or administrative experience; 2+ years is preferred.
• Strong written and verbal English communication.
• Strong organisation, problem-solving and attention to detail.
• Comfortable using live chat, email, spreadsheets, web tools, and mobile apps.
• Comfortable using AI tools such as ChatGPT responsibly.
• Ability to deal calmly and professionally with customers.
• Ability to handle confidential information responsibly.
• Experience with a marketplace, fintech, e-commerce, or technology company is an advantage.

How Success Will Be Measured:

• Response and resolution times.
• Customer satisfaction and support quality.
• Accuracy of information and records.
• Appropriate handling and escalation of customer issues.
• Reliability and accuracy of administrative work.
• Useful customer insights shared with the wider team.

Why Join Us

• Shorter Fridays: Work starts at 10:00 a.m.
• 45-minute paid lunch break.
• No routine overtime.
• One paid birthday leave day each year.
• Extended Christmas and New Year break, typically from 24 December until around 3–4 January, in addition to annual leave.
• Opportunity to grow with SeekProv as the company expands.

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• We are looking for a creative and resourceful Brand Manager to build awareness, trust, and relevance for SeekProv in Owerri.

Your Role

• You will take charge of SeekProv’s local brand presence across content, social media, storytelling, creators, community activities, and launch campaigns.
• This is more than a social media role. You will turn real providers, local stories and field activity into content and campaigns that help people understand, trust and use SeekProv.

Key Responsibilities

• Plan and manage local social media and brand content.
• Create photos, short videos, reels, interviews, testimonials and campaign content.
• Turn provider stories, customer needs and field activity into engaging content.
• Support community activations, provider meetups and launch events.
• Create clear educational content for Seekers and Providers.
• Maintain consistent SeekProv branding and tone.
• Track content and campaign performance and use insights to improve future activity.

What We're Looking For

• At least 3 years of relevant experience in branding, social media, marketing, content, or a similar role.
• Strong written and verbal English 
• Good conversational Igbo is a plus.
• Strong understanding of Owerri, its communities, culture and local trends.
• Strong storytelling skills and a good eye for visual content.
• Comfortable creating short-form video, photography and social content.
• Comfortable using tools such as Instagram, TikTok, Facebook, Canva, CapCut and Google Workspace.
• Creative, organised, proactive and comfortable working with people.
• Able to experiment, learn quickly, and adapt when ideas do not perform as expected.
• Must be able to work full-time from Owerri.

How Success Will Be Measured:

• Quality and consistency of content.
• Social media growth and engagement.
• Quality of provider and customer stories captured.
• Performance of campaigns and awareness activities.
• Effectiveness of creator and ambassador collaborations.
• Growth in local awareness and trust in SeekProv.

Why Join Us

• Shorter Fridays: Work starts at 10:00 a.m.
• 45-minute paid lunch break.
• No routine overtime.
• One paid birthday leave day each year.
• Extended Christmas and New Year break, typically from 24 December until around 3–4 January, in addition to annual leave.
• Opportunity to help build SeekProv’s brand from an early stage and grow with the company.