Jobs at Ruth & Roots Ltd

Job Description

• We are seeking a results-driven Business Lead to oversee daily business operations, drive execution across teams, and support management in achieving operational and revenue objectives.
• The ideal candidate will be highly accountable, commercially aware, and capable of translating strategy into measurable outcomes while coordinating people, processes, and performance.
• This role requires a hands-on leader who thrives in a fast-paced environment and is focused on delivery, structure, and continuous improvement.

Key Responsibilities

• Lead day-to-day business operations to ensure efficiency, consistency, and execution of targets
• Coordinate cross-functional teams to support operational and revenue goals
• Translate management objectives into actionable plans and monitor execution
• Ensure clarity of roles, responsibilities, and performance expectations across teams
• Track operational performance and provide regular updates to management
• Identify process gaps and recommend practical improvements to enhance productivity
• Support staffing, onboarding, and performance alignment in collaboration with HR
• Promote accountability, discipline, and results-driven work culture
• Ensure compliance with company policies and operational standards.

What We’re Looking For:

• A leader focused on execution, performance, and delivery.
• Someone who takes ownership, not excuses.
• A practical thinker who improves systems, not just reports problems.
• A professional who can align teams with management direction.

Qualification

• Bachelor’s Degree in Business Administration, Management, or a related field
• (with an MBA preferably).
• 5- 10 years proven experience in a leadership, operations, or business coordination role.
• Strong execution, problem-solving, and organizational skills.
• Ability to manage people, processes, and priorities effectively.
• Strong communication and stakeholder management skills.
• Results-oriented mindset with high attention to detail.
• Ability to work under pressure and drive accountability.

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Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
• The best Customer Service Executives are genuinely excited to help customers.
• They are patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.
• Provide correct information about the company's products and services to prospective and new clients.
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media or email to confirm purchase satisfaction.
• Upselling and cross selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers' concerns, complaints and feedback when necessary and appropriately.
• Follow communication procedures, guidelines and policies.
• Keep records of customers' interactions, confirm customers' payments and place customers' orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Candidates must possess a degree in any relevant area.
• 1 - 3 years experience.
• The candidate must reside in Lagos, preferably close to Ilupeju.