Jobs at Pruvia Integrated Limited

Job Description

• Our client, a key player in the Logistic industry is urgently recruiting for the role of a Business Development Officer to lead our marketing and business development efforts.
• The ideal candidate will have a strong background in marketing and business development, with a proven track record of success in driving business growth.

Job Duties / Responsibilities

• Analyze current and past financial data and providing strategies to cut cost and increase revenue.
• Develop, direct, and oversee all marketing and business development activities.
• Identify business opportunities through research, analysis, and industry networking.
• Secure a minimum of three business deals monthly.
• Establish and maintain viable contacts and business relationships with prospects and clients.
• Ensure that the company meets revenue targets.
• Maintain relationships with existing clients and establish new ones.
• Recommend strategies for improved or new services delivery based on industry trends and competitor analysis.
• Collaborate and provide the team with trainings and mentoring to achieve related results as needed.
• Encourage new an existing clients by creating and improving proposals.

Requirements

• Interested candidates should possess relevant qualifications with 2 - 5 years work experience.

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Job Brief

• We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• Must possess B.Sc/HND in related field.
• 1-2 years of Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.