Jobs at Prestigious Consulting Group

Job Summary

• We are seeking an experienced and results-driven General Manager to lead the operations and commercial performance of a fast-growing consumer electronics and home appliances retail business.
• The ideal candidate will have a proven track record of managing multiple retail branches, driving sales growth, improving operational efficiency, and building high-performing teams.
• This is a leadership role for someone who can hit the ground running and deliver measurable business results.

Branches to Oversee:

• Lagos (3)
• Abuja
• Warri

Key Responsibilities

• Provide strategic leadership across all branches.
• Drive sales growth and improve business profitability.
• Oversee day-to-day retail operations and ensure operational excellence.
• Lead, coach, and manage Branch Managers and regional teams.
• Monitor branch performance and implement improvement strategies.
• Develop and execute business growth initiatives.
• Manage inventory, stock control, and loss prevention.
• Ensure excellent customer service across all locations.
• Prepare and present business performance reports.
• Develop and enforce operational policies and procedures.
• Recruit, develop, and retain high-performing employees.
• Ensure compliance with company policies and industry best practices.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Management, or a related field (MBA is an added advantage).
• 8–10 years’ experience in consumer electronics, home appliances, or retail operations.
• At least 5 years’ experience managing multiple retail branches or regional operations.
• Proven track record of increasing sales, profitability, and operational efficiency.
• Strong leadership, commercial, and financial management skills.
• Experience in inventory management and retail performance analysis.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office, particularly Excel and business reporting.

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Location: Ikate, Lagos

Job Summary

• We are seeking a proactive and customer-focused Customer Service Supervisor to oversee customer service operations across multiple retail branches within the consumer electronics and home appliances industry.
• The ideal candidate will be responsible for ensuring exceptional customer experiences, managing customer complaints, coordinating after-sales support, and driving service excellence across all locations.

Key Responsibilities

• Supervise customer service operations across all branches.
• Develop and implement customer service standards and procedures.
• Handle and resolve escalated customer complaints promptly and professionally.
• Coordinate after-sales support, including product issues, warranties, exchanges, and returns.
• Monitor customer satisfaction and identify areas for service improvement.
• Work closely with Branch Managers to ensure consistent service delivery.
• Train, coach, and support customer service representatives and branch teams.
• Track and report customer complaints, resolutions, and service performance.
• Ensure timely follow-up with customers on outstanding issues.
• Collaborate with sales, operations, and technical teams to improve the overall customer experience.
• Prepare periodic customer service and after-sales performance reports.

Qualifications & Experience

• Bachelor’s Degree or HND in Business Administration, Customer Service, Marketing, Mass Communication, or a related field.
• 2-3 years of experience in customer service within the consumer electronics, home appliances, telecommunications, or retail industry.
• At least 2 years of experience in a supervisory or team leadership role.
• Strong experience in complaint resolution and after-sales service management.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organisational and problem-solving abilities.
• Proficient in Microsoft Office and customer service reporting.
• Ability to work across multiple branches and manage competing priorities.