Jobs at Palmpay Limited

What you will do

As an anti-fraud analyst, look at individual bad loans, analyze the "how" and the "why." Deep dive into our post-loan data to uncover red flags. By reviewing high-level data from sales, risk control, and the loan application review team. Connect the dots, identify hidden patterns, and give insights that cause high overdue numbers.

Key Responsibilities

• Advanced case review: Lead the investigation into high-risk overdue loan accounts and major fraud trends.
• Evaluate approval quality: Quality check the decisions made by the loan application review team to identify if our approval standards are being bypassed.
• Pattern recognition: Analyze large sets of data from sales and risk control to find hidden suspicious activities.
• Improve our systems: Use feedback and results from bad loans and approval gaps to update and help the team catch fraud much earlier in the loan process.
• Mentor juniors: Guide the junior anti-fraud analysts by helping them develop their investigative skills and data analysis techniques.
• Cross-team collaboration: Work closely with sales, risk, and the application review team.
• Sales data review: Investigate risk indicators around dealers, agents, and sales managers.

What we are looking for

• Attention to details: Pay close attention to details and spot risky patterns.
• Strong analytics and tools: Familiarity with fraud detection tools, risk indicators and data analysis.
• Data-driven decision making: Being able to derive actionable insights to drive business decisions.
• Problem solver: To be proactive. Figure out how to prevent fraud from happening again.
• Experience: 2+ years of experience in fraud analytics, risk management, or loan portfolio investigation.

SALARY: N200,000 Gross

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About the Role

• Operations Support in BNPL focuses on supporting Dealers, Sales Agents, Business Developers and Sales managers throughout their Buy Now Pay Later journey.
• It ensures that users understand the BNPL product, make payments on time, and have a positive experience, which in turn drives adoption and loyalty.

Responsibilities

• Receive NEW/TOP Dealer data from BI and populate the working sheet.
• Reach out to Dealers via phone call or whatsapp message / calls.
• Follow the NEW/TOP Dealer workflow process to engage each dealer and get the required feedback.
• Escalate to manager urgent issues received or raised by NEW/TOP dealers via whatsapp or phone call.
• Ensure each data point is populated with detailed information.
• Reach out twice daily to unreachable Top Dealers via whatsapp or text if they are unable to reach them via phone call.
• Share the support form with NEW/TOP Dealer who require to send more detailed support feedback at a later time.
• Monitor and update the support tracker with relevant milestones for each Top Dealer supported.
• Ensure that issues raised are resolved within SLA of 3 working days or escalated.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure compliance with company policies, data protection rules, and financial service regulations.
• Conduct periodic follow-ups to ensure for Sales and reduction of overdue.

Qualification and Requirements

• Bachelor’s, HND and OND Degree in Business, Marketing, Finance, or a related field.
• Minimum of 1–2 year's experience in sales, customer service, or fintech (BNPL or POS experience is an advantage).
• Strong communication, negotiation, and interpersonal skills
• Proficiency in Microsoft Office tools (Word, Excel) and CRM platforms
• Excellent problem-solving and customer-handling skills
• Self-motivated, result-oriented, and a good team player
• Familiarity with fintech products and the Nigerian digital payment ecosystem is a plus.