Jobs at Palmpay

Responsibilities:

• Safely transport company personnel to and from designated locations.
• Ensure the cleanliness and maintenance of the company vehicle.
• Adhere to all traffic laws and regulations.
• Monitor vehicle maintenance, including regular servicing and repairs.
• Assist with general administrative tasks as needed.

Requirements:

• Valid driver's license.
• Proven experience as a company or personal driver.
• Knowledge of traffic laws and safety regulations.
• Excellent driving record with no accidents or violations.
• Strong time management and organizational skills.
• Professional appearance and demeanor.
• Dependable and punctual.
• Ability to maintain confidentiality.

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Role Summary

The Quality Assurance Officer (Loan Collection) is responsible for monitoring, reviewing, and ensuring that loan collection activities are carried out in compliance with approved policies, procedures, and regulatory standards. The role focuses on improving recovery quality, reducing operational risk, and ensuring ethical collection practices.

Key Responsibilities

• Monitor and review loan collection calls, field activities, and recovery processes for compliance.
• Ensure collection officers adhere strictly to approved SOPs and ethical standards.
• Conduct quality audits on collection cases and recovery documentation.
• Identify gaps, risks, and non-compliance issues within collection operations.
• Prepare quality assurance reports and recommend corrective actions.
• Support training needs by providing feedback on performance gaps.
• Collaborate with collections, risk, and operations teams to improve recovery outcomes.

Requirements

• HND/Bachelor’s degree in any relevant discipline.
• Experience in loan collection, credit risk, or quality assurance is an advantage.
• Strong attention to detail and analytical skills.
• Good knowledge of collection processes and compliance standards.
• Strong reporting and communication skills.