Jobs at Netcom

Location: Victoria Island, Lagos

A Short Summary of the Job

• To support and maintain all IT architecture both internal and in client’s location. 
• This position is also responsible for administering up to 100 desktops as well as all company servers, printers, phones, and other peripherals.

Key Duties & Responsibilities

• Configures, tests, and maintains LAN/WAN equipment and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented networks
• Provide network-related user issues as escalated
• Assist in network project design and implementations
• Maintain and support the company’s LAN/WAN environment
• Daily maintenance and problem resolution
• Maintain necessary documentation on both network issues and projects assigned
• Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
• Set-up of computers for staffs
• Troubleshoot application and hardware issues on both user and server levels
• Aid in maintaining that all servers/computers/peripherals are in good working condition
• Perform servers and other computer asset maintenance (regular and ad-hoc)
• Maintain hardware and software updated inventory
• Resolve all application (emails, applications, etc) related issues
• Participate in designing and implementation of various systems/application projects as requested by the client

Essential Skills/Knowledge

• Minimum of 3 years’ experience in IP network maintenance and troubleshooting
• Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc)
• Advanced knowledge in SNMP and other network management protocols/systems
• Advanced knowledge in QoS principles and use of different QoS appliances
• Able to identify network issues, propose and implement actions to resolve the problem
• Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting
• Must be highly resourceful
• Able to complete tasks with minimal supervision
• Must be a team-player
• Certifications (CCNP/CCDA/CCIP) is a plus
• Understanding of wires and wireless basic networking
• Ability to use an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on a Microsoft Windows System
• Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
• Understanding of hardware configuration of both Apple and Windows devices is highly desirable
• Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
• Ability to work under pressure
• Ability to document activities and issues
• Ability to support basic applications like MS Office and others
• Must be a team-player
• Certification on Apple environment is a plus

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Location: Victoria Island, Lagos

Purpose

• Responsible for maintaining integrity, operational suitability and relationships of all assigned sites.
• As an extension of the IT manager, acting as a liaison, bridging/facilitating communication and understanding between the client and Netcom Service Assurance & Delivery team. Understanding the clients business and therefore IT needs and coordinating the process of delivery of IT solutions to the client.

Key Duties & Responsibilities

• Coordinate the activities of  onsite IT Staff at the client’s site, work scheduling, project monitoring, reporting etc
• Liaise with the IT staff at Netcom’s HQ to translate clients needs as well as leverage on Netcom back office support on resolving issues.
• Liaise with the Management at client’s site as  technical lead and relationship manager IT communications between ITO client & Netcom
• Liaise with the account manager to manage and or coordinate commercial Issues.
• Manage the Open Ticket Queue for outstanding issues and liaise with Netcom Support to track open items.
• Provide IT support when necessary for users at client’s site.
• Provide reports to clients for tracking of consumables, etc.
• Provide weekly, monthly and ad hoc reports as prescribed GM Operations
• Escalate to third-party vendors for IT support if required, i.e. Polycom, Printing, etc.
• Interact with the Site’s staff, in particular Head’s of Department, to establish a working relationship and ensure the problem resolution.
• Work with the Netcom IT team to further advance the IT environment at the client’s site.
• Resolve issues that may occur outside of office hours, e.g  MD & CEO support
• Adhere to Netcom procedures and enforce such procedures at the client’s site.
• Ensure complete compliance with Netcom internal policy and TL9000 quality standards
• Provide insight & suggestions of the environment at the client’s site.

Essential Skills/Knowledge

• Advanced knowledge of Windows Server Administration, IT/Desktop troubleshooting, Financial Application – like Navision, ERP, CRM, etc.
• Considerable knowledge of IP Network, LAN management and Troubleshooting, Microwave/Radio Management, VOIP on Avaya, Cisco or Lifesize platform
• Emails with Exchange Server – both local and hosted via hosted exchange.
• Cloud computing  and hosting of IT services – Domain, Web Services, emails, Storage, off-site backup and recovery
• Advanced communication and relationship management skills
• People management and team working skills.

Desirable Skills/Knowledge:

• Scripting and programming skills
• UNIX/LINUX/SunSolaris advanced knowledge
• Database administration

Education and/or Professional Qualifications:

• A preferred degree in the following area   - Elect Elect Eng, Computer Eng, Computer Science, Physics, Mathematics and other core sciences with a strong basis for ICT
• Mandatory 5 – 8 years experience, with at least 3 years in the same role supervising staff and coordinating activities for delivery IT support and Solutions

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Location: Victoria Island, Lagos

Short Summary of the Job

• The Project implementation engineer will be grounded in both systems administration and network engineering.
• You will be in charge of the full project life cycle from the implementation stage to handing over, you must be able to demonstrate hands-on experience in delivering various projects in the IT sector.

Responsibilities

• Responsible for planning, scheduling, conducting and coordinating the technical and management aspects of projects.
• Accountable for the successful completion of engineering projects.
• Schedule and monitor project activity to achieve an “on-time” result including follow-up with external suppliers to ensure timely response to action items.
• Monitor project cost activity to achieve an “in budget” result.
• Ensure effective engineering and Client communications.
• Timely preparation and release of engineering project proposals (e.g. BoM, network diagrams, project timeline, purchase requests, client invoices).
• Interpreting clients' requirements, identifying and addressing design parameters and engineering problems and ensuring solutions are implemented.
• Closing and updating of project engineering tickets.
• Ensure that all projects are well documented and organized.
• Completing all assigned tasks as delegated by the project manager.

Requirements
Must Have:

• Experience in working with multiple discipline projects.
• Project management skills.
• Excellent IT/Computer skills (e.g. Microsoft Office software, other company and specific software applications), Basic IP networking skills.
• Effective analytical and problem-solving skills.
• Strong organizational skills, effective leadership skills and confident decision-making ability.
• The ability to work within budgets and deadlines.
• Patience and the ability to deal with people.
• Effective communication skills both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Willing to perform work or support outside office hour.
• Highly motivated and resourceful.
• Must be a team player and be able to prioritize different request and requirements.
• Minimum of 5 years of experience in Managing Projects
• A Degree in Computer Engineering or related field
• Certifications (PMP, CAPM) is a plus

go to method of application »

Location: Victoria Island, Lagos

Short Summary of the Job

• The Pre-Sales Engineer will be responsible for designing solutions based on client’s requests and develop BOM in various options to satisfy both the client and our internal billing unit.
• He or She will also have the responsibility to develop and manage future products for Netcom

Key Duties & Responsibilities

• Deliver all standard and non-standard bill of materials (BOM’s), proposals, project network architecture (PNA’s)
• Ensure that all BOM’s and proposals are technically and financially sound to meet both client’s and Netcom’s objectives and are within the timelines set by all stakeholders
• Attend client product presentation, requirements gathering and other matters as requested by both internal and external stakeholders
• Ensure that the PLC documentation of all current products are updated
• Serve as level 3 support for any technical issue on delivered products
• Participate in the product steering committee in identifying products that Netcom will pursue on an agreed timeframe
• Execute PLC phases for selected products up to launching (business investigation, design and planning, testing and roll-out).

Education and/or Professional Qualifications

• BSc degree required in Computer Science or Engineering
• CCNP, CCIE or related Network engineering certifications
• ISO 9001:2000 and TL 9000 training and/or experience
• 5 to 8 years working experience is required for this role.

Essential Skills/Knowledge:

• Proven senior IT and telecommunications hands-on experience.
• Proven track record of driving and defining complex projects
• Ability to manage all stakeholders on all running and planned projects
• Exceptional written and communication skills are essential
• Experience of managing multiple IT and telecommunications disciplines i.e. software development, technical support, systems and Network architecture, etc.
• Advanced level understanding in network, transmission and server systems fields
• In-depth experience of negotiating with and managing third parties
• Working knowledge of Project Management methodologies
• Ability to use MS Word, Excel, Office and non-windows operating system
• Ability to manage competing demands in an environment with frequent changes, delays, or unexpected events.
• Ability to lead and guide others in a collaborative work environment.
• Skill in analysis, developing alternative courses of action, and decision making.
• Ability to establish and document procedures.
• Ability to manage individual and group projects.
• Ability to originate change and influence others at all levels of the organization.
• Must be able to travel, and work off-hours to accommodate project deliverables and deadlines.

Desirable Skills/Knowledge:

• Effective presentation and communications skills
• Pathloss transmission planning tool.