Jobs at MainOne

Responsibilities

• Provide pricing/margin analysis and decision support across West Africa (Nigeria, Ghana and Cote D’Ivoire) towards achieving target GP and EBITDA margin
• Coordinate profitability of relevant sales contracts to ensure aggregate weighted price erosion does not exceed budget
• Support the quarterly price review initiative by driving the market intelligence gathering monthly and quarterly
• Perform costing approval of all standard and complex connectivity solutions on Salesforce
• Perform costing approval of all standard and complex cloud solutions on Salesforce
• Perform costing approval of all standard colocation solutions on Salesforce
• Maintain daily tracker/pricing report for all pricing proposals issued and update pricing database weekly
• Monitor exchange rate daily movement and advise relevant teams for customer facing transactions (billing, technical sales e.t.c)
• Ensure daily update of rates tables for the connectivity pricing tool on Salesforce
• Support the pricing function with innovation, intelligence and new perspectives

Qualifications, Skills & Competencies

• Bachelor’s Degree in Economics/Finance/Accounting or any numerate course
• Five (5) years relevant experience in commercial management, pricing, financial planning or bid management role with at least two (2) years’ experience in a supervisory role

Demands of the Job

• Proficiency in MS Office Applications (Skilled in basic and intermediate excel formula)
• Working knowledge of Salesforce
• Knowledge in financial analysis and scenario based decision support
• Good attention to details.

go to method of application »

Responsibilities

• Person will be responsible for managing Products for Carrier Services, Equinix Collocation services sold under MainOne Portfolio and Interconnect Services.
• Carrier Services will include Wholesale, Enterprise and SME/SOHO services but will exclude Cloud Services. 

Product Development & Performance:

• Launch new products and optimize existing ones to achieve financial targets. Manage the product development process, from opportunity assessment to launch, ensuring timely execution and alignment with objectives.
• Develop and secure necessary approvals for concept documents, service descriptions, marketing collateral, and project plans.
• Provide product sales forecasts, capacity utilization insights, and demand projections for informed decision-making. Conduct monthly/quarterly product performance reviews and share results, insights and recommendations with management.
• Complete detailed briefs for Marcoms, outlining product marketing requests and strategies.
• Collaborate with Marcoms to develop go-to-market plans and communication strategies for product launches Coordinate meetings with stakeholders to discuss and address product issues.
• Provide weekly and monthly reports to management on product pipeline status, marketing activities, and performance. 
• Conduct quarterly reviews of the product lifecycle, determining retention, enhancement, or withdrawal strategies as needed.

Market Intelligence & Analysis:

• Conduct market scans to identify trends and opportunities for new product development based on evolving customer needs.
• Oversee the product innovation process to keep MainOne at the forefront of new market opportunities.
• Manage the product roadmap to ensure a constant influx of new products that meet customer needs.

Engagement & Support with Sales/Marketing Team:

• Collaborate with the Sales team to identify opportunities for upselling and cross-selling products to new and existing customers.
• Track product complaints, bugs, and defects, ensuring timely resolution and customer satisfaction.
• Involve customers in proof of concept and prototype testing for new products.
• Set up recurring meetings with sales/marketing teams to review the product pipeline, marketing activities, and sales requirements/issues.
• Foster a culture of collaboration among internal stakeholders to drive product performance and adoption by customers

Product Pricing:

• Work with the Pricing Team to determine competitive and profitable price books for all products.
• Provide margin analysis to justify price discount requests from Sales and conduct regular price review exercises for the customer base.
• Monitor Product Input Cost and give inputs to Pricing Team for pricing adjustments if Product profitability is impacted. 

Partner Management:

• Manage relationships with 3rd party partners to maximize benefits and value for MainOne.
• Responsible for management of AMSIX platform and partnership with AMSIX. 

Qualifications, Skills & Competencies

• Bachelor's Degree in Engineering, Computer Science or Information and Communication Technology
• At least 7 years’ experience in Telecom or the ICT industry with 3 – 4 years’ experience in product development
• Proven experience as a Product Manager or similar role in the technology or data centre industry.
• Strong analytical and strategic thinking skills with a track record of driving product performance and revenue growth.
• Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams and stakeholders.
• In-depth knowledge of telecom, data centre products, market trends, and customer needs.
• Proficiency in project management tools and software.
• Ability to travel as needed for customer engagements and industry events.
• Certification in Product Management (e.g., Pragmatic Marketing Certified, Certified Scrum Product Owner) is a plus.

Demands of the Job:

• Excellent organizational skills
• Strong project and self-management skills and ability to multi-task with result-oriented approach. 
• Passion to understand the market needs and find innovative solutions to them.• Well-informed of the market competitive structure, industry practices and regulation.
• Strong analytical and problem solving skills; ability to identify root cause and develop solutions
• Ability to follow a prescriptive design process and to work within the allotted project time limits
• Possess a unique blend of business and technical savvy; able to identify trends and create relevant products.
• Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.
• Strong presentation and communication skills and the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level client contact.

go to method of application »

Responsibilities

• We are seeking new talent to join our Cloud/Managed Service team. So, if you are a trained, motivated Network/Security Engineer with Cloud/Virtualization experience and are interested in a career delivering innovative solutions to our growing client base, then this is your ideal opportunity!

The specific responsibilities shall include to:

• You will work with diverse technologies on a team of highly skilled System Engineers responsible for the end-to-end ownership of the deployment, sustainability, performance, tuning, security and day-to-day operations of our cloud network and security infrastructure.
• You will build tools and automation to eliminate manual operations and craft repeatable processes, thereby maintaining a highly available infrastructure. You will be responsible for performing changes to maintain the reliability of the network as it grows.
• This is a mix of engineering and operations role with strong customer focus for a global, world-class IaaS provider operating 24x7x365. Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Provide level 2 technical support for cloud customer complaints Identify, recommend and implement potential improvements to service efficiency. Ensure quality, up-to-date documentation exists for all services provisioned.

Qualifications, Skills & Competencies
Qualifications:

• Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
• Minimum of 4 years’ experience working as Network and Security Administration/Engineer.
• Minimum of 2 years’ experience working with Virtualization and Cloud Technology CCNP Certification is required, Microsoft and AWS certification will be an added advantage.

Skills & Competencies:

• Experience working with large-scale networks. Experience working with Linux/Windows Operating System.
• Experience with virtualization and Cloud technologies Excellent network latency analysis, performance monitoring, and troubleshooting skills Assist in development of network device hardening standards Good automation scripting ability (Bash/Shell, Python, PowerShell) Experience with Ethernet and IP networking fundamentals and extensive experience in the application of IP protocols.
• Knowledge and experience with major Internet routing protocols, network hardware and packet forwarding architectures.
• Configure/Install and manage various network security devices, features and technologies: Intrusion Detection/Prevention systems, Network Access control solutions, Web filtering solutions, Network packet brokers, network traffic visibility solution

Demands of the Job:

• Prioritizing skills Troubleshooting skills Problem-solving skills Ability to take ownership Ability to work under pressure

go to method of application »

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study. 
• Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage. 

Demands of the Job:

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.