Jobs at MAERSK

In this role, you will be responsible for leading new customer implementations for contract logistics business, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the organization.

Project Management

• Manage risks rigorously from sales opportunity to stable operation
• Set expectations and get agreement with internal and external stakeholders.
• Prepare and drive the overall implementation project plan
• Proactively manage delivery of other involved parties (IT, operational suppliers, etc).
• Establish and evaluate the success criteria for the project and adjust solutions and timelines
• Successfully “close” implementations based on mutually defined criteria between Maersk and the client (external) and operations (internal)

Client Relationship Management

• Lead the client through the on-boarding process
• Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.

Commercial Engagement

• Review operational viability of complex opportunities as part of the OMEB/Sales process
• Contribute to securing new business wins by actively engaging in the sales process

Operational Management

• Ensure operations are optimized and warehousing service are delivered under the highest service quality possible.
• Ensure initial SOP/IOP compliance
• Ensure infrastructure deployment for new client solutions is in place including:
• Recruitment and training of staff.
• Detailed process flows, SOPs and IOPs.
• WMS, IT & EDI integration.
• Client and vendor training and introduction.
• KPI reporting and performance management routines.

Requirements

• Strong WND knowledge with experience in Implementation of New Warehouses
• Area market knowledge
• Project management
• Stakeholder management.
• Commercial engagement at senior management level.
• Understanding EDI and WMS product development.
• Understanding of customer operations and systems

go to method of application »

This role is to drive, implement, and sustain Continuous Improvement initiatives and activities in the Area across Contract Logistics sites and operations. This includes supporting performance management, anchoring and facilitating trainings, and deploying process improvement projects.

Key Responsibilities:

• Support Contract Logistics Management Team to define local KPIs and ensure performance management cycles/tools are in place and followed across the CL Operations.
• Implement and sustain Continuous Improvement initiatives and activities across the Area
• Act as a change agent in order to develop and implement a systematic approach to continuous and sustainable improvement.
• Lead workshops, trainings, meetings, events, with sites teams to promote/execute standardisation and CI, and bridge gaps between expectations and reality
• Together with the local sites leadership team, analyse the ‘as is’ in terms of customer satisfaction, process standardisation and execution, functional organization, wastes and inefficiencies etc: Identify current process and/or gaps and propose solutions to improve outcomes
• Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.
• Sustain CI deployment and maturity in the site’s teams in coordination with CEN and Product owners.
• Act as a true ambassador for CI in and articulate the advantages and how to deliver a better service to our customers at a lower cost.

Key Requirements:

• Highly structured and analytical
• Understanding Operational Excellence / Lean experience is a MUST
• Process improvement & Project Management experience
• Strong influencing skills
• Result driven combined with the ability to achieve results through people
• Analytical thinker, dealing with sufficient details without losing the big picture Ability to juggle multiple timelines and overcome barriers to achieve what is needed