Jobs at Intersect Consortium

Reports to: Chief of Business
Work mode: In person

Job Summary 

• Primly Services Ltd is a leading provider of urine drug test kits and telephone counselling services.
• With a focus on promoting mental health and substance abuse awareness, we are dedicated to providing high-quality products and support to our clients.
• As a Head of Business, you will play a crucial role in expanding our client base and driving revenue growth.

Job Description

• Identify new business opportunities – including new markets, growth areas, trends, customers, products, and services
• Building effective working relationships with community partners such as Psychiatrists, Treatment Centers, and other relevant stakeholders
• Establish partnerships with Government, Organized Private Sector, Manufacturing Companies, etc.
• Develop a yearly business development plan & strategies for the organization
• Conduct research to identify new markets and customer needs
• Study Customer needs to properly direct sales efforts
• Have a good understanding of the business’s products and services and be able to advise clients about them
• Communicate new product & service developments to prospective clients
• Oversee the development of marketing literature
• Manage and retain relationships with existing clients
• Increase client base
• Plan and oversee new marketing initiative
• Write business proposals and reports
• Draft and review contracts
• Create Weekly & Monthly Reports
• Analyze Team performance against Set targets and goals
• Monitor relevant logs and meet up with record keeping requirements
• Design and develop strategies and plans
• Responsible for proposal writing, regularly prepare, review and submit commercial bids and proposals
• Prepare and make presentations to prospective clients and network to increase Intersect visibility.
• Participate in conducting market research and analyze activities to ensure that the organization is competitive in the marketplace, on a local and national rating.
• Suggest measures for improving customer satisfaction and loyalty
• Actively involved in identifying, recommending and generating new business opportunities, managing relationships with tactical partners in line with corporate goals.

Requirements and Experience

• Undergraduate degree (Marketing or related field) with proven work experience in Business Development Capacity
• Minimum of Six (6) years’ experience in business development
• Knowledge of the behavioral Health Sector & Health care experience is desirable
• A Masters degree is desirable but not essential

Required Skills / Competencies:

• Excellent relationship management and business development skills
• Market Knowledge
• Sales focused and target driven
• Outstanding Interpersonal and Communication skills
• Excellent Content development and presentation skill
• Critical thinker and problem solver
• Excellent organizational and Time management skills
• Strong work ethics with the target of delivering results.

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About the Role

• We are seeking an experienced and motivated Clinical Psychologist to join our Wellness Service team (A Arm of Primly Services) as a Co-Manager.
• This role is ideal for a Health Professional who enjoys both direct client work and leadership responsibilities.
• The successful candidate will work closely with the Wellness Manager to oversee the delivery of counselling and wellness services, support and develop staff, maintain clinical quality standards, and help grow innovative wellness programs.
• This position combines clinical expertise, service management, and business development.

Key Responsibilities
Clinical Leadership & Service Delivery:

• Provide psychological assessments, counselling, and therapeutic interventions to clients (virtual and in-person).
• Develop, review, and improve evidence-based clinical programs and treatment protocols.
• Monitor clinical service quality and ensure adherence to professional and ethical standards.
• Support counsellors through training, supervision coordination, and clinical guidance.
• Conduct client assessments and make appropriate referrals when required.
• Maintain accurate clinical records, case notes, and documentation.

Team Management & Operations:

• Support the day-to-day management of the Wellness Service and Call Centre.
• Assist with staff scheduling, workforce planning, and service coverage.
• Monitor service performance, response times, and client satisfaction.
• Address client concerns and ensure timely resolution of issues.
• Contribute to the development and improvement of operational processes and procedures.
• Provide leadership and support to team members to ensure high-quality service delivery.

Quality Assurance & Training:

• Monitor service quality and identify opportunities for improvement.
• Provide feedback and coaching to staff to improve performance.
• Support the development and implementation of Standard Operating Procedures (SOPs).
• Coordinate onboarding and training programs for new and existing staff.
• Maintain records of training activities, attendance, and outcomes.

Service Development & Growth:

• Collaborate with management to design and launch new wellness programs and services.
• Evaluate existing services and recommend improvements.
• Support business development activities, including proposals, presentations, and client engagement.
• Identify opportunities to expand wellness services to new clients and markets.
• Use client and stakeholder feedback to enhance service quality and effectiveness.

Qualifications & Experience, Essential

• Master's Degree in Clinical Psychology.
• Current professional registration/licensure where applicable.
• Minimum of 5 years' experience in clinical practice, counselling, mental health, or wellness services.
• Demonstrated experience developing treatment plans and delivering evidence-based interventions.

Desirable:

• Experience supervising, mentoring, or managing staff.
• Experience within an Employee Assistance Programme (EAP), wellness service, healthcare organization, or call centre environment.
• Experience designing or managing mental health programs and services.

Skills & Competencies:

• Strong clinical assessment and therapeutic skills.
• Leadership and people management ability.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Ability to balance clinical responsibilities with operational oversight.
• Interest in service development, innovation, and business growth.
• Ability to manage sensitive situations professionally and confidentially.