Jobs at HRLeverage

Job Summary

• We are looking for an experienced Customer Relationship Officer responsible for Management, Retention, Revenue Collection and Account Reconciliation.

Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Requirements

• BSc/HND in any related field or equivalent.
• 4+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).
• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients.

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Responsibilities

• Managing, training and motivating existing sales team to drive revenue growth
• Develop and manage efficient distribution networks for sales
• Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
• Collecting customer and market feedback and reporting the same to the organization
• Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads
•  Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.

Requirements

• Minimum of 3 to 6 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
• B.Sc /B.A degree or its equivalent in related field from a recognized institution.
• Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
• Must have experience in the internet connectivity environment and a technical overview or background.
• Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
• Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
• Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
• Ability to develop and maintain a computerized customer and prospect database.
• Ability to prospect for new potential sales, respond to and follow up sales enquiries.
• Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
• Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.

go to method of application »

Responsibilities

• Managing, training and motivating existing sales team to drive revenue growth
• Develop and manage efficient distribution networks for sales
• Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
• Collecting customer and market feedback and reporting the same to the organization
• Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads
• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.

Requirements

• Minimum of 3 to 6 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
• B.Sc /B.A degree or its equivalent in related field from a recognized institution.
• Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
• Must have experience in the internet connectivity environment and a technical overview or background.
• Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
• Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
• Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
• Ability to develop and maintain a computerized customer and prospect database.
• Ability to prospect for new potential sales, respond to and follow up sales enquiries.
• Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
• Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.