Jobs at FMR AGENCY

Overview

• The Visa / Tour Consultant is responsible for assisting clients with visa processing, providing travel advice, and designing personalized travel packages. This role requires excellent customer service, knowledge of visa regulations, and experience in the travel industry.

Key Responsibilities

• Assist clients with visa applications for various countries, ensuring compliance with visa regulations and documentation requirements.
• Provide accurate and timely advice on visa processes, travel restrictions, and entry requirements.
• Stay updated with changes in visa rules and travel policies to provide up-to-date information to clients.
• Coordinate and manage tour bookings, including flights, accommodation, and local transportation.
• Design customized travel packages according to client preferences, budgets, and timeframes.
• Maintain relationships with travel agents, airlines, and embassies to ensure smooth visa processing and tour coordination.
• Manage payment processes, invoicing, and follow up on client bookings and inquiries.
• Address client issues and provide solutions to travel-related problems or last-minute changes.
• Maintain records of clients’ travel details, visa applications, and tour arrangements.
• Provide support in marketing travel packages and services to potential customers.

Requirements

• 2 -3 years experience as a Visa Consultant or in the travel/tourism industry.
• In-depth knowledge of visa application processes for various countries.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using travel management software and online visa application portals.
• Attention to detail and ability to work under pressure.
• Fluency in [languages] is an asset.

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Job Summary

• The Customer Service Representative (CSR) is responsible for providing high-quality customer service and support through phone, email, chat, or in person.
• The CSR serves as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

Key Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with product orders, returns, exchanges, and cancellations.
• Handle customer complaints and concerns with empathy, aiming to provide quick and effective solutions.

Problem Resolution:

• Investigate and resolve customer issues by clarifying the complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Escalate complex or unresolved issues to higher-level support or management as needed.
• Log and document customer interactions, complaints, and inquiries accurately in the customer service database.

Product Knowledge:

• Maintain in-depth knowledge of the company’s products, services, and policies to effectively assist customers.
• Stay up to date on new products, promotions, and company policies.

Sales Support:

• Assist customers with product recommendations and upsell additional products or services based on customer needs.
• Process orders, payments, and refunds in the system accurately.
• Coordinate with other departments (sales, logistics, etc.) to ensure smooth order processing and delivery.

Customer Relationship Management:

• Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction.
• Follow up with customers to gather feedback and ensure their issues are resolved to their satisfaction.

Reporting and Documentation:

• Maintain accurate records of customer interactions, transactions, feedback, and complaints.
• Prepare reports on customer service activities, trends, and performance metrics for management review.
• Identify common issues and suggest improvements to the customer service process.

Qualifications

• Interested candidates should possess an HND qualification with 2-3 years experience

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Job Overview

• The Ticketing Officer is responsible for managing and coordinating the sale and distribution of airline, bus, train, or event tickets.
• The role requires exceptional customer service skills, knowledge of ticketing systems, and an ability to work efficiently in a fast-paced environment.
• This description can be customized based on the specific transportation type or company focus.

Responsibilities

• Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
• Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
• Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
• Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
• Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
• Maintain records of bookings, payments, and other transactions for auditing and reporting purposes.
• Communicate any schedule changes, flight delays, or other critical information to customers in a timely manner.
• Ensure all tickets and bookings comply with company policies and government regulations.
• Offer advice and recommendations on travel itineraries, connecting flights, or alternate routes.
• Support clients in checking travel restrictions, visas, and entry requirements, and ensure compliance with health or COVID-related guidelines.

Requirements

• Interested candidates should possess a Diploma or Degree in Travel and Tourism, Hospitality, or a related field with 3-8 years of work experience.
• Certification in GDS ticketing systems or travel operations is an advantage.
• Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
• Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
• Good organizational skills with a keen eye for detail.
• Ability to multitask and work under pressure, particularly during peak booking seasons.
• Knowledge of airline policies, ticketing procedures, and fare calculations.
• Basic knowledge of visa requirements and travel restrictions.

Key Skills:

• Ticketing systems (GDS).
• Customer service.
• Problem-solving and conflict resolution.
• Time management.
• Multitasking.
• Attention to detail.