Jobs at Firstfruit Homes Limited

Job Description

• The Telemarketer Team Lead is responsible for supervising and coordinating the activities of the telemarketing team to achieve sales targets, generate qualified leads, and maintain high customer satisfaction.
• The role involves coaching agents, monitoring performance, ensuring quality calls, and driving productivity and revenue growth.

Responsibilities

• Lead, supervise, and motivate the telemarketing team to meet and exceed daily, weekly, and monthly targets Assign tasks, set performance goals, and monitor team productivity
• Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge Monitor calls to ensure quality standards, compliance, and professionalism
• Handle escalated customer complaints and complex inquiries
• Prepare daily/weekly/monthly performance reports for management
• Track KPIs such as conversion rates, call volumes, and revenue targets
• Develop scripts and improve calling strategies for better results
• Conduct regular team meetings and performance reviews
• Collaborate with sales and marketing teams to align campaigns and objectives
• Ensure accurate documentation and CRM updates
• Recommend process improvements to increase efficiency and customer satisfaction

Qualifications/Requirments

• Bachelor's degree in Marketing, Business Administration, Communications, or related field (or equivalent experience)
• 3-5 years experience in telemarketing, call center, or sales roles
• Minimum of 1-2 years supervisory or team lead experience

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Responsibilities

• Welcome and attend to clients, visitors professionally. Answer and direct phone calls and emails.
• Manage incoming and outgoing correspondence. Maintain visitor records and office appointments. Handle customer inquiries and complaints politely. Ensure the reception area is clean and organized. Assist with administrative and clerical tasks. Coordinate meetings and office schedules. Receive and distribute parcels and documents. Support other departments when necessary.

Qualifications/Requirments

• Minimum of OND/HND/B.Sc in any related field.
• Proven experience in customer service or front desk operations is an advantage.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office tools.
• Professional appearance and attitude.
• Ability to multitask and work under pressure.
• Strong organizational skills.