Jobs at FairMoney

• As Operations Manager, you will provide senior operational leadership across Nigeria, strengthening execution, governance, scalability, financial discipline, customer experience, and cross-functional performance.
• The role requires an operator who can translate strategy into scalable operating models and lead complex teams through growth and change.

Key Responsibilities

• Own and continuously improve end-to-end operational performance across GPS, back office, finance, field operations, service delivery, and related support teams.
• Provide strategic and hands-on leadership for multi-functional and, where applicable, multi-regional operations, establishing accountability, operating rhythms, and performance standards.
• Own operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes, and corrective-action plans; use data to drive decisions and sustainable performance.
• Partner with senior leadership to translate company strategy into operating plans, resource allocation, growth priorities, and scalable processes.
• Lead process transformation, standardization, and continuous-improvement initiatives that increase efficiency, quality, scalability, and customer satisfaction.
• Maintain operational and financial discipline, including budget oversight, cost management, performance forecasting, and commercial awareness.
• Ensure robust risk, compliance, controls, and regulatory adherence across operational activities.
• Build high-performing teams through coaching, succession planning, leadership development, performance management, and a culture of ownership and collaboration.
• Lead operational change and expansion initiatives, including new-market, product, channel, or service rollouts where required.
• Resolve complex operational issues and escalated customer or stakeholder complaints, identifying root causes and implementing preventative solutions.
• Develop strong relationships with senior internal stakeholders and external partners to ensure operational alignment and effective execution.

Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics, or a related discipline; relevant postgraduate or executive-management training is an advantage.
• 7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG, or a similarly complex high-growth environment.
• Demonstrated experience managing large, distributed, or multi-regional operations with significant workforce or partner-network responsibility.
• Proven experience with P&L, budgets, cost management, commercial performance, or financially accountable operational decisions.
• Strong track record scaling operations, building distribution or service networks, entering new markets, and designing operating models that can be replicated across locations.
• Demonstrated ability to deliver measurable growth and operational outcomes through data-driven territory planning, KPI management, resource allocation, and performance optimization.
• Deep understanding of operational risk, controls, compliance, customer protection, and sustainable growth within financial services or another highly regulated environment.
• Exceptional people-leadership capability, including managing managers, developing leadership pipelines, coaching high performers, and building accountable cultures.
• Strong change-management and transformation skills, with evidence of introducing new ways of working, improving processes, and driving adoption across teams.
• Excellent executive communication, stakeholder management, negotiation, problem-solving, and decision-making skills.
• Advanced analytical and business-intelligence capability, with strong proficiency in KPI dashboards, Microsoft Office, Google Workspace, and operational reporting.
• Experience working with international or cross-cultural teams is highly desirable.

Leadership Profile:

• The ideal candidate is a commercially minded operator who combines strategic thinking with strong execution.
• They should be comfortable managing complexity, leading through ambiguity, using data to improve decisions, and building systems that scale.
• Experience developing managers, expanding operations, and balancing growth with risk and profitability will be highly valued.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off.

Recruitment Process:

• A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
• Assignment (Takeaway)
• Assignment review and a technical interview with Risk Managers for 45-60 minutes.
• Final Interview 45 minutes.

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• We're looking for a creative, commercially minded Content Marketer to join our Brand & Marketing team.
• You'll work closely with Marketing, Product, Growth, Design, CRM, and Customer Experience teams to create clear, concise, and user-friendly copy for our digital products.
• This is a hands-on role for someone who understands consumer behavior, can adapt their writing across multiple channels, and knows how to craft messaging that resonates with Nigerian audiences.

Key Responsibilities

• Write clear, engaging, and user-centered copy across FairMoney's digital products and marketing channels, including the mobile app, website, CRM campaigns, social media, product interfaces, and marketing materials.
• Translate complex financial products and services into simple, relatable messaging that customers can easily understand and trust. 
• Create campaign concepts, headlines, taglines, scripts, and calls-to-action that drive acquisition, engagement, and retention.
• Adapt messaging for different customer segments while maintaining a consistent FairMoney tone of voice across all touchpoints.
• Collaborate closely with Product, Growth, Design, Customer Experience, and Marketing teams to develop and execute high-impact campaigns. 
• Create culturally relevant content that reflects the realities, language, and everyday experiences of Nigerian consumers.
• Edit and proofread copy across the business, ensuring clarity, accuracy, consistency, and compliance with brand and regulatory standards. 
• Support product launches, seasonal campaigns, employer branding, partnerships, and customer education initiatives.
• Stay informed on customer insights, market trends, and competitor messaging to improve communication effectiveness.

Requirements

• Bachelor's degree in Communications, Marketing, English, or a related discipline. 
• 4+ years of professional copywriting experience, ideally within fintech, banking, or financial institutions.
• Demonstrated experience writing for B2C and consumer audiences, with a strong understanding of consumer behavior and customer journeys.
• Proven ability to create conversion-focused copy across digital channels, including in-app and website copy, UX microcopy, CRM communications, email campaigns, and push notifications, with an understanding of how messaging influences acquisition, engagement, conversion, and retention.
• Exceptional written English with excellent editing, proofreading, copywriting skills, and the ability to communicate complex ideas through clear, compelling messaging.
• Strong understanding of Nigerian culture and local communication styles.
• Professional proficiency in English and Yoruba, with the ability to create original marketing copy in both languages, not simply translate content.
• Experience writing persuasive copy across a range of formats.
• Ability to simplify technical or financial concepts into content that is clear, engaging, and trustworthy.
• Experience collaborating with cross-functional teams, including Product, Design, Marketing, CRM, and Customer Support with the ability to incorporate feedback quickly and effectively. 
• Excellent organizational skills with the ability to manage multiple projects in a fast-paced environment.

Nice to Have:

• Working proficiency in additional Nigerian languages such as Igbo or Hausa.
• Experience localizing campaigns for different regions and audiences across Nigeria.
• Background in UX writing.
• Experience writing for regulated industries where accuracy and compliance are essential.
• Familiarity with SEO, CRM communications, and AI-assisted content creation tools while maintaining high editorial standards.

Benefits

• Private Health Insurance
• Paid Time Off
• Hybrid work
• Training & Development programs.

Recruitment Process:

• Screening with a member of the recruitment team (30 min).
• Technical Interview with the hiring manager.
• Take-home assessment
• Final Interview with the Chief Growth Officer.

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Job Description

• We are looking for a highly motivated and results-driven Portfolio Growth Officer to join our team.
• As a Portfolio Growth Officer, your primary role will be to convert inactive merchant accounts and unused credit capacity into a healthy, revenue-generating portfolio. Success requires more than contacting merchants or completing one-off drawdowns.
• The Officer must rebuild engagement, support genuine financing needs, encourage repeat usage, and maintain acceptable repayment quality.

Roles and Responsibilities

• Own assigned zero-utilised, dormant, suspended, underutilised and growth-potential merchants as the primary relationship manager.
• Diagnose inactivity by reviewing each merchant’s business condition, financing needs, facility usage, repayment history, restrictions and previous engagement.
• Prioritise commercially viable merchants and execute reactivation plans that drive first drawdown, repeat usage and sustainable utilisation.
• Conduct targeted field visits to verify businesses, rebuild relationships and resolve issues requiring physical intervention.
• Coordinate with Retention, Operations, Credit and Risk to resolve KYC, documentation, repayment-instrument and account-restriction blockers.
• Manage early-stage repayments, escalate delinquency under approved DPD rules and suspend utilisation activity where credit concerns exist.
• Maintain accurate portfolio records, protect merchant information and prevent token drawdowns, artificial inactivity resets and control breaches.

Performance will be assessed through

• Reactivation of zero-utilised and dormant merchants.
• First and repeat drawdown conversion.
• Sustainable growth in utilised balances and collected revenue.
• Repayment quality following reactivation.
• Speed and quality of blocker resolution.
• Reduction in repeated inactivity across the assigned portfolio.
• Accuracy of records, field productivity and compliance with approved controls.

Requirements

• Bachelor’s Degree or HND in Business, Finance, Economics, Marketing or a related discipline.
• At least 3 years experience in relationship management, field sales, SME lending, portfolio management or financial services.
• Good understanding of merchant businesses, working-capital cycles, customer activation and repayment management.
• Demonstrated ability to diagnose customer problems, manage objections and convert opportunities into measurable commercial outcomes.
• Strong communication, negotiation, relationship-management and field-execution skills.
• Ability to use Excel, CRM systems and performance trackers accurately.
• Willingness to travel regularly and work across assigned commercial territories.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development.

Recruitment Process

• A screening call with a member of the recruitment team for 30 minutes.
• Technical interview with the hiring manager for 30 to 60 minutes.