Jobs at Estakem Ventures

Duties and Responsibilities
Customer Relationship Management:

• Build and maintain strong relationships with existing customers.
• Identify potential new customers and develop strategies to acquire their business.
• Conduct regular check-ins with customers to ensure satisfaction and address any concerns.
• Promptly report any customer complaints or grievances conveyed to you.
• Provide excellent customer service by promptly responding to inquiries and resolving issues.

Sales and Business Development:

• Achieve sales targets and objectives within assigned territories or accounts.
• Actively seek out new sales opportunities through prospecting, cold calling, networking, and attending industry events.
• Present and demonstrate our product offerings to potential customers.
• Negotiate and close sales deals to meet revenue goals.
• Collaborate with the marketing team to develop sales strategies, promotional activities, and marketing materials.

Market Analysis and Reporting:

• Monitor market trends, competitor activities, and consumer preferences.
• Gather feedback and insights from customers to improve products and services.
• Prepare regular sales reports, forecasts, and analysis for management.

Product Knowledge and Training:

• Develop a deep understanding of our product line, features, and benefits.
• Train and educate customers on product offerings, including ingredients, allergens, and nutritional information.
• Stay updated on industry trends, new product launches, and competitive offerings.

Team Collaboration:

• Collaborate with cross-functional teams such as marketing, production, and logistics to ensure seamless order fulfillment and customer satisfaction.
• Participate in team meetings, sales training sessions, and company events

Requirements

• Interested candidates should possess a Bachelor's Degree/HND/OND in relevant fields with 2- 7 years work experience.
• Experience in Sales of Snacks and Confectionaries is an added advantage.

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Description

• As a Retail Supervisor at Estakem Ventures, you will be responsible for overseeing the daily retail operations.
• Your primary objective will be to ensure excellent customer service, efficient store operations, and maximize sales and profitability.
• You will also supervise a team of retail canvassers providing guidance, training, and support to ensure the smooth delivery.

Responsibilities
Your responsibilities will also include:
Stock Management:

• Oversee all aspects of retail operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising.
• Ensure that the vans and carriages are clean, well-organized, and stocked with an appropriate inventory of snacks and related products.

Team Leadership and Development:

• Recruit, train, and supervise a team of retail associates, ensuring they are knowledgeable about products, customer service, and sales techniques.
• Provide ongoing coaching, guidance, and performance feedback to team members.
• Foster a positive work environment that promotes teamwork, motivation, and high levels of customer service.

Customer Service:

• Ensure exceptional customer service by greeting and assisting customers, resolving complaints, and handling customer inquiries in a timely and professional manner.
• Train and motivate staff to deliver outstanding customer experiences, emphasizing product knowledge, upselling techniques, and building customer loyalty.
• Monitor customer feedback and implement improvements to enhance overall customer satisfaction.

Sales and Revenue Generation:

• Drive sales and achieve targets by analyzing sales reports, identifying trends, and implementing strategies to maximize store profitability.
• Develop and execute promotional activities, seasonal campaigns, and strategies to increase customer traffic and average transaction value.
• Monitor and control expensesand inventory shrinkage, to meet or exceed sales and budgeted financial objectives.

Requirements

• Interested candidates should possess a Bachelor's Degree/HND/OND in relevant fields with 2- 7years work experience.
• Ability to drive and possession of a valid drivers license is a pre-requisite.