Jobs at Engie Africa

Job Objective

• ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
• This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities

• Provide excellent customer service to all ENGIE Energy Access customers at all times
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate
• Deliverables and Activities
• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Required Skills & Experience

• Candidate should be fluent in English and at least 1 other local language from the region you are applying
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms, 
• Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Qualifications

• A Minimum of OND

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Job Objective

• ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
• This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities

• Provide excellent customer service to all ENGIE Energy Access customers at all times
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities

• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Required Skills & Experience

• Candidate should be fluent in English and at least 1 other local language from the region you are applying
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Qualifications

• A Minimum of SSCE

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Responsibilities, Deliverables and Activities

• This position will lead the Marketing team that is based in Lagos, Nigeria, but expected to spend at least 60% of the time on the field in our various locations across the country. The Operational Marketing Manager supports the Organization’s marketing strategy by helping plan, execute and track grassroots marketing programs.
• The incumbent should have an intimate knowledge of B2C sales and will help the Organization (and field-based Sales teams in particular) achieve goals by building strong marketing strategies and campaigns that resonate with our customers.

Key Responsibilities

• Creation of grassroots marketing strategies, campaigns and promotions, with the aim of driving sales and improving product & brand knowledge.
• Align with the priorities of commercial teams to deliver marketing initiatives that will support overall business results
• Analyse data, monitor grassroots marketing campaigns and evaluate results
• Review campaigns and analyze data to determine ROI from marketing initiatives and recommend changes, if needed to drive business growth
• Own, evangelize and drive cohesiveness of key brand messages and USPs within field teams
• Oversight of the team that oversee the leads generation process, from both online and off-line channels
• Segment Marketing: Marketing strategies for; Product Marketing, Community Relations. Regional Marketing: Nigeria (All States)
• Plan strategic events to raise the profile of the Organization
• National & International Communications
• Manage Company perception and brand equity

Deliverables and Activities

Brand & Marketing Strategy

• Oversee brand strategy - Oversee the development and implementation of the Company’s overall brand, marketing and communications plan.
• Marketing Strategy - Create and execute a broad marketing strategy for EEA Nigeria, and be responsible for understanding the business model, the company’s services, products and solutions, and positioning them favorably before target audience markets
• Event Strategy - Create a focused event participation strategy for sponsored and corporate events that will help EEA Nigeria reach its target audience, customers & desired partnerships.

Customers

• Customer Segmentation - Define customer segments, needs and value propositions
• Value Proposition to Customers -Translate EEA’s offering into relatable value propositions for customers to drive uptake and build loyalty Position EEA Nigeria as the gateway to valuable data for consumers in the bottom of the pyramid stratum

Budgeting

• Oversee Budget - Develop and oversee marketing budget and resource management to ensure optimal ROI on marketing spend

Collaboration

• High-Level Support - Collaborate with the leadership team, commercial and product heads to articulate the marketing strategy. This process will involve rigorous prioritization and planning to ensure that the Marketing team provides adequate support to all other teams within the business
• New Markets Entry - Work with the Commercial Director, Head of Sales and Expansion Manager to develop innovative, capturing GTM strategies for new market entry.

Brand Perception

• PR - Build EEA Nigeria’s reputation, visibility and Top of Mind Awareness with press, newsletters, thought leadership and targeted campaigns
• Value Proposition to Partners - Define value proposition to potential Partners
• Traditional and Digital Media - Be an expert in traditional and digital marketing strategies that drive awareness and create leads

Data

• Research Insights - Will be data driven and create a strategy for how to best disseminate research insights through various communication channels

Vendor/SupplierManagement

• Manage relationship with 3rd party suppliers (marketing & media agencies, printers, collateral producers, etc.) to ensure price efficiency, adherence to guidelines and maintain EEA high-quality standards

Required Skills & Experience

• Bachelor’s degree in Marketing, Communications, or related field. MBA is an added advantage
• Minimum of 8+ years of marketing experience. 3 years managing a Marketing Team
• Strategic thinker and has executed strategic direction for a marketing unit.
• The incumbent must be creative, witty, smart, good narrator, storyteller, excellent written, verbal and analytical skills.
• Ability to translate brand and marketing strategy into simple and relatable initiatives for internal (staff) and external (customers) audiences
• Ability to market and engage with rural communities to gain market penetration
• Has worked in a B2C technology or FMCG business previously. Work experience that covers extensive field/BTL marketing, product launch, strong corporate comms experience, brand management etc
• Deep understanding of the various marketing disciplines
• Highly creative and innovative brand builder
• Demonstrated results in building brand equity
• Experience in leveraging customer analytics and segmentation to drive business growth
• Can thrive working in a fast-paced company and able to liaise with stakeholders across multiple social strata, businesses and departments to get things done.

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Job Objective

• ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
• This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities

• Provide excellent customer service to all ENGIE Energy Access customers at all times
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities

• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Required Skills & Experience

• Candidate should be fluent in English and at least 1 other local language from the region you are applying
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Qualifications

• A Minimum of SSCE

go to method of application »

Responsibilities, Deliverables and Activities

• The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy.
• Engie Energy Access is looking for a Risk & Compliance Manager who will work with Head of Customer Finance, the Head of Customer Experience, the Head of Commercial, the Global Customer Finance Team and other stakeholders to manage the integration of the EEA Credit Risk Management Framework into Nigeria’s ways of working.

Responsibilities

Credit Risk Management Framework: Leadership, Monitoring and Governance

• Serve as the primary custodian of the EEA Credit Risk Management Framework and the key resource to the Head of Customer Finance and other senior managers of EEA Nigeria in understanding the framework, defining credit risk appetite, and setting credit risk limits and tolerance thresholds across various products, business units (regions, districts, etc.), teams or team members, at the level of customer assessment, etc.
• Lead the process of monthly Credit Risk performance reporting to stakeholders within the department and across EEA Nigeria, monitoring against thresholds and limits set by product, business unit, etc. Update the Head of Customer Finance and other heads of department and Global stakeholders on major movements in headline credit risk indicators, level of compliance to thresholds, etc.
• Manage the Credit Risk Committee reporting and routine in line with Global standards, and the market-specific needs and best practices developed within EEA Nigeria
• Monitor key credit risk indicators outside of normal reporting routines and timelines or as a follow up to monthly reporting to identify early warning signs, or to further investigate the source or nature of problems identified at the consolidated monthly report level.
• Support stakeholders and senior management to identify root causes for situations where results which fall outside of our risk appetite (including by spending time in the field), and to recommend strategies and actions to take to mitigate the risk from worsening and correct the trend.
• Support and monitor acceptable risk limits for customer assessments; help drive and monitor the implementation of the EEA Tiered Assessment Methodology (TAM) for EEA Nigeria for assessment of credit worthiness of new customers.

Compliance Monitoring Against Core Credit Standards

• Develop and implement a framework for monitoring, documenting, and reporting compliance against core credit processes & standards, especially those carried out by field teams and the call center.
• Work with the Credit Operations Manager and Head of Customer Finance to ensure that all core activities have adequate policies and procedures, and that each of these has a written policy and routine for monitoring compliance to the standard; ensure the compliance monitoring routines are adequate, are implemented, and documented as needed.
• Identify, record & report compliance findings. Estimate the frequency and impact and details on root cause, where available. Provide direct remediation as appropriate or escalate to responsible managers and leaders across departments for remediation. Provide periodic credit compliance reports to senior leadership and Heads of Departments to agree on action plans and track progress on key compliance topics over time.
• Build and manage a team of Compliance Officers across the country or embedded call centers, with well-defined and meaningful responsibilities, KPIs and tools and systems to handle their work
• Monitor tampering on at least a monthly basis, specify thresholds on tamper above which investigation and concerted action is required, and generate routines, measures and controls that will be used to reduce exposure and losses due to tampering.

Stakeholders Engagement & Capacity Development

• Help foster and encourage a “culture of credit”, understanding of and compliance to standards and performance management against credit KPIs amongst the field team and get regular feedback and ideas from this team to improve how we run our operations.
• Work closely with the Credit Operations Manager to translate insight into action
• Engage external stakeholders such as Credit Bureaus and Insurance
• Training of Stakeholders on Credit Risk and help improve the team’s capacity in understanding credit risk

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills 

Experience:

• 5 or more years of e working in a highly field-oriented business or organization with a similar customer base (preferably in energy access, financial services, mobile or telecommunications services, or similar)
• 2 years of experience working in an area related to risk management, credit management, compliance management, internal control or audit
• 3 or more years of people management experience
• Experience with effective system/process design, especially in areas of risk and compliance monitoring & reporting
• Able to lead work that requires cross-functional buy-in, collaboration, and accountability across the business – from customer-facing teams in the field to senior leadership in the head office.
• Demonstrated ability to have hard conversations on underperformance and noncompliance, the ability to raise issues (with solutions) as they come up, and to drive towards improvement in outcomes.
• Strong aptitude for making meaning and pulling insights out of data and reporting. Able to help others understand what is and is not material or important to focus on.  Guides quality insights and decisions. Continuously curious around data and business analytics and driven to learn more about analytical approaches, tools, etc.
• Willingness to spend time in the field with our customers and teams to truly understand and improve how systems and processes are being implemented “on the ground”.
• Strong written and verbal communication skills (English), with ability to educate and persuade
• Demonstrated ability to work within complex environments where it's necessary to balance several diverse and competing priorities at once
• Ability and willingness to do what it takes to make things happen and move projects forward
• A passion for ENGIE Energy Access’s customers and mission!

Qualifications:

• Bachelor’s Degree required, ideally in related subjects and industries
• Master's degree or certification in a related field is a plus.

Language:

• Professional fluency in English is required; proficiency in one or more languages spoken by our customers and customer-facing team is a big plus.
• Proficiency with Microsoft Office Suite is required (Word, Excel, PowerPoint)
• Experience using data analysis tools (e.g., Excel, SQL) to analyze information to make decisions is a big plus.
• Experience with data visualization tools like Tableau/PowerBI/Excel and ability to effectively build out requirements for dashboards or visualization tools to be built by others is a plus.
• Willingness to work with new data/tech tools and continuously looking to build your data analysis, visualization and communication skills

Technology:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using data analysis tools e.g., Excel, SQL, Python/R etc.

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Job Purpose/Mission 

• The position holder will be part of the HR & HSE team that is based in Lagos, Nigeria, and will report to the Head of Human Resources.
• The successful individual will help design, implement and facilitate learning and development programs for the sales team in the commercial department.
• They will assist with coordination, administration and post-program evaluation of all learning & development activities in every state we have our operations.

Responsibilities

• Provide curated learning and development programs for the State Business Managers and Team Leads in the sales team.
• Plan and develop the learning and development calendar/plan while monitoring, tracking and coordinating key KPIs related to these activities including (but not limited to) time, numbers, budgets, costs and ROI elements
• Liaise with training vendors and organize logistics, documentation, coordination and post-program monitoring/ evaluation and supplier management
• Monitor and coordinate regulatory/statutory requirements for staff training and competence and ensure that requirements and subsequent changes are reflected in all statutory and mandatory training/activities.
• To keep up to date with current thinking on training practices and methods, e-learning development and related software/technology
• Contribute to the production of learning and development communications and campaigns using a variety of mediums, mail, Intranet, and other electronic media
• Implement testing and evaluation processes for training interventions and develop and analyze reports.

Knowledge and skills 

Experience:

• 3 - 5 years’ experience in sales
• Additional experience in learning & development facilitation is preferred
• Experience with working with external stakeholders
• Strong administration skills and able to prioritise workload
• Ability to work accurately, with attention to detail
• Excellent communication skills and ability to build strong relationships
• Good presentation skills
• Ability to competently operate Office 365 and Microsoft packages
• Proficiency in Data Analytics is an added advantage
• Good influencing and negotiation skills
• Strong attention to detail and ability to multitask.
• Up to 70% travel required

Qualifications:

• Bachelor's Degree or HND in any related course

Language(s): 

• English

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Job Purpose/Mission

• The holder of this position will be part of the Finance team that is based in Abuja, Nigeria, led by the Head of Finance & Admin.
• You will supervise the operations of the Accounting unit.
• This involves direct oversight and management of the company's accountants as well as accounting support staff.
• You will be responsible for planning, organising and managing the daily operation of the Accounting functions, tasks and projects, while ensuring that department responsibilities are performed and completed in a timely and accurate manner. 

Key Responsibilities

• Providing day to day direction and support to the accounting team ensuring expectations are communicated and departmental goals are achieved 
• Coaching, training and developing the team, including employee performance evaluations and providing career development planning and opportunities 
• Work together with the accounting team to evaluate and improve processes to enhance speed and accuracy of accounting tasks 
• Overseeing: Compliance & Taxes, Accounts Payable, Accounts Receivable, financial statements and cost reports, and analysis receipts and disbursements, general journals, fixed assets and month end processes 
• Lead and provide oversight for month-end close 
• Preparing forecasts and monthly reports 
• Ensuring that accounting practices, records, controls and decisions are made according to accounting standards and Company policy 
• Organising and manage periodic stock takes and perform inventory reconciliations 
• Preparation of statutory accounts 
• Overseeing preparation and completion of the annual tax returns 
• Performing other duties as required

Experience

• 5 years of broad-based accounting/reporting experience, including minimum 2 years supervisory or management experience 
• Knowledge of SAP software 
• Working knowledge of Nigerian tax laws 
• Experience working with and producing management and statutory accounts 
• Excellent computer skills in the Microsoft Office environment with advanced Excel skills 
• Experience in supervising, evaluating, training and motivating employees 
• Excellent communication skills 
• Exceptional attention to detail 
• Experience working at multinational organisations will be advantageous 
• Awareness and ability to demonstrate the importance of ethics & appropriate codes of conduct in the workplace 
• Ability to achieve daily targets while attending to impromptu activities that may occur 

Highly Desired Skills: 

• Good people skills 
• Ability to organize, multi-task and prioritize tasks 
• Good influencing and negotiation skills  
• Ability to make recommendations to effectively resolve problems or issues 

Qualifications

• ACA/ACCA/CIMA qualified or equivalent accounting qualification i.e. degree in Finance or Accounting 

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Job Purpose/Mission

• The holders of this position will be part of the Finance team that is based in Lagos and Abuja Nigeria, led by the Head of Finance & Admin.
• You are expected to handle data entry, processing, and recording transactions, updating the ledger, assisting with audits or fact-checking, and preparing budgets and reports.
• You should be thorough, accurate, and honest with good bookkeeping skills.

Key Responsibilities

• Ensure correct posting of transactions in the financial system (SAP) daily.
• Reconciling the company’s accounts payable and receivable 
• Liaising with internal and external auditors and deal with any financial irregularities as they arise 
• Tracking all payments to internal and external stakeholders 
• Assist with budget forecasts for the company
• Processing EEA Nigeria’s tax payments and returns 
• Continuous management of financial & Inventory systems  
• Producing reports and recommendations following internal audits or public sector audits
• Explaining billing invoices and accounting policies to staff, vendors and clients.
• Resolving accounting discrepancies.
• Assist in Month-end closing process and balance sheet reconciliations.
• Dealing with daily transactions for the petty cash and ensuring that reconciliations are completed on a weekly and monthly basis

Experience

• 2-4 years Accounting experience
• Experience in any major accounting system (SAP an advantage) with ability to work on spreadsheets.
• Excellent understanding of accounting policies, standards and processes
• Excellent attention to detail, thoroughness and accuracy when accomplishing a task
• Technical skills and competence
• Team player and self-starter
• Ability to influence, inspire and motivate people who are not directly under your responsibility
• Computer literate with experience in using Accounting Systems
• Intermediate Excel skills, ability to work with lookups and pivot tables.
• Strong organizational, analytical and interpersonal skills.
• Awareness and ability to demonstrate the importance of ethics & appropriate codes of conduct in the workplace
• Ability to achieve daily targets while attending to impromptu activities that may occur

Qualifications

•  Degree or diploma in Business Administration, Accounting, Finance or other related field