Akintola Williams Deloitte is the Deloitte Touche Tohmatsu Limited (DTTL) member firm in Nigeria and the oldest indigenous professional services firm in Nigeria. The firm was established in 1952 by Mr. Akintola Williams, FCA, CFR, CBE, the doyen of the accountancy profession in Nigeria. Our approach to corporate responsibility is shaped by the recognition...
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Job Summary
As the Head of Nursing for General Medical Services, you will ensure that nursing operations relating to general medical service are delivered to optimal standards, ensuring the delivery of high quality and safe health care services for patients across all services. Reporting to the Director of Nursing, the post holder will be expected to work in conjunction with the Director, in order to plan and implement the nursing strategies and policies for developing and modernising nursing clinical practice across general medical services.
General medical and surgical services are responsible for managing clinical areas such as Accident & Emergency (A&E), internal medicine, and general wards. The role will includes being involved in diagnosing and treating a wide range of medical conditions, providing acute and emergency care, managing inpatient care, coordinating with multidisciplinary teams, and ensuring comprehensive patient care throughout the treatment process.
The post holder working in collaboration with the specialist Clinical directors will be expected to ensure the highest standard of clinical care is maintained, by planning and implementing a strategic approach to the delivery of nursing operations across services. In addition to providing exemplary leadership, the post holder will be expected to allocate available resources and delegate nursing staff responsibilities appropriately. As the Head of Nursing, you will be expected to constantly review nursing operations, ensuring that practices in place are complying with the established standards set by the organisation and also governance standards.
The post holder will be accountable for ensuring that across services, ensuring that there will be a culture centered around ‘patient safety’, with a particular focus on risk management to ensure that the care and wellbeing of both patients and staff is at the forefront of nursing operational service across services.
The successful candidate will be someone that possesses exceptional leadership skills, with the ability to provide a high level of operational nursing expertise both from an administrative and clinical perspective to a wide range of staff. We are seeking a nursing expert that has a broad knowledge of overseeing and leading clinical and administrative service within general medical services. The post holder will be able to successfully provide a forward thinking approach to help drive the department and lead by example. The Head of Nursing will be a driven leader that provides professional clear direction to all nursing and associated health practitioners, with the aim of striving for excellence in all aspects of the delivery of patient care.
Key Responsibilities
Leadership
- Take ownership of the nursing strategy budgets for ensuring resources are allocated correctly and expenses are accounted for.
- Accountable for policy implementation and the nursing operating procedures for general medical services.
- Take responsibility for planning and overseeing admission, nursing, and patient care processes.
- Lead others in the development of knowledge, ideas and practices within nursing services.
- Lead by consistent ethical and professional behaviour, with uncompromising commitment to patients.
- Ensure and cultivate a culture of integrity, transparency and respect, as per AMCE values throughout the nursing operations across all departments.
Strategic Development
- In Conjunction with the Director of Nursing, take responsibility for the review of clinical procedures across general medical services and surgical services with a focus on continuous improvement of services.
- Take accountability of the overall progress of the nursing strategy across the services to ensure completion within agreed timescales.
- Forecast, identify and provide solutions in order to prevent any problems to nursing operations within the three departments.
- To monitor standards of care on a regular basis through regular reviews of nursing service delivery to patients.
- To manage the patient volume that could be affected by preventable issues, with the aim of ensuring that capacity is optimal at all times.
- To analyze the statistical information through regular audits to provide activity analysis reports which can be used to provide change and improve performances in the future.
- Assist with the identification of areas for service development within the department, overseeing the implementation of any changes to procedures/guidelines and policies to support improvement in nursing practice across all three departments.
Governance
- Design, implement and oversee the Nursing strategic plan in accordance with the regulatory bodies, local country plans and ensuring that they are aligned with corporate policies and procedures and applicable local laws, regulations and code of practice.
- To maintain accurate records of nursing operations across general medical services, ensuring that confidentiality of information is maintained.
- Risk asses any governance implications which may arise due to changes in the nursing operations or strategy.
Other Duties
To operate a cost-effective service, demonstrating specialist knowledge and
Key Responsibilities
Leadership
- Take ownership of the nursing strategy budgets for ensuring resources are allocated correctly and expenses are accounted for.
- Accountable for policy implementation and the nursing operating procedures for general medical services.
- Take responsibility for planning and overseeing admission, nursing, and patient care processes.
- Lead others in the development of knowledge, ideas and practices within nursing services.
- Lead by consistent ethical and professional behaviour, with uncompromising commitment to patients.
- Ensure and cultivate a culture of integrity, transparency and respect, as per AMCE values throughout the nursing operations across all departments.
Strategic Development
- In Conjunction with the Director of Nursing, take responsibility for the review of clinical procedures across general medical services and surgical services with a focus on continuous improvement of services.
- Take accountability of the overall progress of the nursing strategy across the services to ensure completion within agreed timescales.
- Forecast, identify and provide solutions in order to prevent any problems to nursing operations within the three departments.
- To monitor standards of care on a regular basis through regular reviews of nursing service delivery to patients.
- To manage the patient volume that could be affected by preventable issues, with the aim of ensuring that capacity is optimal at all times.
- To analyze the statistical information through regular audits to provide activity analysis reports which can be used to provide change and improve performances in the future.
- Assist with the identification of areas for service development within the department, overseeing the implementation of any changes to procedures/guidelines and policies to support improvement in nursing practice across all three departments.
Governance
- Design, implement and oversee the Nursing strategic plan in accordance with the regulatory bodies, local country plans and ensuring that they are aligned with corporate policies and procedures and applicable local laws, regulations and code of practice.
- To maintain accurate records of nursing operations across general medical services, ensuring that confidentiality of information is maintained.
- Risk asses any governance implications which may arise due to changes in the nursing operations or strategy.
Other Duties
- To operate a cost-effective service, demonstrating specialist knowledge and exceptional standards of nursing care within across general medical services and surgical services whilst working within the agreed resources.
- Supervise and assist in any investigations/complaints related to nursing incidents, ensuring that any documentation/reports that need to be completed are fulfilled.
- To carry out a risk assessment on any potential new nursing policies/practices that are to be implemented, ensuring that the correct steps are taken in order to minimize the identified risks.
- Developing and present reports summarising status on issues, appraising outcomes and providing progress reports to senior staff.
Equality and Diversity
- Act as lead for Equality & Diversity to ensure the development and effective implementation of a strategy, set of policies, procedures and monitoring and control systems are in place.
Personal and Staff Development
- Work with HR to undertake recruitment, retention, performance management and development of staff in the team.
- Work with the Recruitment Manager to establish connections with appropriate local, international and online communities to nurture a pipeline of talent to support the growth of the company.
- Responsible for development of high potential employees, providing a structured approach to mentoring and developing critical talent at all levels of management.
Communications And Working Relationships
- Coordinate and facilitate consultations with stakeholders to define business and systems requirements to ensure improvements and any necessary systems implementations to help the meet nursing objectives across general medical services.
- Establish credibility throughout the organisation and set an example as a proactive senior leader and change agent who earns respect by demonstrating a sound understanding of the objectives and goals.
- Collaborate with the Director of Nursing and CNO to determine the short and long term needs of the nursing services.
- Develop and present nursing operation updates to the Board of Directors.
- Ensure constant communication with the Director of Nursing and CNO to ensure there is an alignment on the nursing strategy.
Line Management
- Develop and maintain nursing staff with appropriate mix of business knowledge and technical skills required to achieve strategic objectives and ensure the core functions of the department are reliable, stable and efficient.
- Provide strong leadership to develop, coach and ensure a high performing team.
- Identify areas of nursing practice within across the specialities needing to be improved.
Organisational Responsibilities
- Work with the senior management team to horizon scan for new nursing technology or sector related improvements.
- Provide solutions and services to the business that retain and increase a competitive advantage within the sector.
- Evaluate, select, and implement new technology/systems needed to support the organisation in reaching its nursing strategic objectives.
Qualifications
Essential
- Nursing degree i.e. Bachelor of Nursing
- Professional qualification in a relevant subject, with a fellowship or completion of a full residency
- Full Registration with the Nigerian Nursing and Midwifery council
- Continuation of professional development
Desirable
- Degree or Certifications in nursing or public health
- Masters level education or equivalent experience in related subject
- Education/qualifications/certifications, experience and expertise for these roles will cut across different countries or regions.
- Understanding and experience with advancements, cutting edge technology in respective discipline
- Breakdown education, certification requirements that would provide Kings Commercial Services with adequate understanding of the level and depth of experience required
Experience
- Over 10 years post registered nurse qualification experience
- Extensive experience in a senior nursing and managerial leadership position across a general medical services. (at least 7 years)
- Proven experience in implementing change within a nursing operations of a hospital
- High level understanding of clinical services across a mix of specialities
- Ability to be flexible and adapt to staff and patients’ needs where necessary
- Experience of people management
- Experienced in Clinical Audit and Clinical Governance with demonstrable understanding of how this improves the quality of care provided to patients.
Management and Leadership
Essential
- Experience of managing a team of staff within a Critical Care environment with a track record of meeting objectives outlined
- Experience of leading on the development of nursing services
- Experience in the management of risk within clinical teams, finding ways to manage this and provide solutions
- Inspirational and visible leader, with first class communication skills, capable of engaging audiences at all levels
- Ability to think and act strategically, developing practical, innovative and creative solutions to the management of issues and complex problems
- Ability to identify opportunities to improve business outcomes through partnership at all levels
- Energy and passion to deliver at pace and cut through obstacles
- Well-developed management skills, with the ability to build and lead teams across multiple locations
- Highly effective influencing and negotiating skills, with the ability to develop partnerships and alliances across a diverse range of stakeholders
- Politically astute and resilient, with the ability to manage conflict and ambiguity
- Outcome focused, with the capability and tenacity to drive the agenda forward
- Financially literate and commercially astute, with a sophisticated understanding of commercially orientated performance and financial management including contract management
- Driven by change and business transformation particularly focused on optimising the benefits of digitization
- Shares the AMCE’s vision and values
- Commitment to clinical governance / improving quality of patient care
Desirable
- Leadership skills
- Organisational skills
- Managerial skills
- Vision and ability to plan ahead
Personal Attributes
- Professional attitude towards work
- Shares the AMCE’s vision
- Proactive and organised
- Commitment to clinical governance / improving quality of patient care
- Has personal and professional credibility and commands the respect of colleagues peers
- Is supportive and approachable and capable of inspiring confidence in staff members
- Commitment to caring for others
- Ability to adapt to living in a new country and new culture accordingly
- High levels of honesty and integrity
Languages
Essential
All applicants to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
Desirable
Skills in languages other than English
AMCE Values
- Able to demonstrate an understanding of the AMCE’s values
- Commitment to uphold the AMCE’s values
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Job Summary
The Senior Nurse for General Medical Services is a leadership role that involves overseeing the nursing care provided across the hospital medical and surgical services. This role requires a combination of advanced clinical expertise, leadership skills, and a commitment to patient-centered care. The Senior Nurse is responsible for ensuring that nursing care meets the highest standards, is evidence-based, and is delivered with compassion and respect for all patients.
The Senior Nurse plays a key role in the day-to-day operations of the general medical and surgical service, including supervising and mentoring nursing staff, coordinating patient care, and managing resources effectively. This involves ensuring that patient assessments, treatments, and follow-up care are carried out efficiently and safely, and that patients receive clear communication and education about their care plans.
In addition to direct patient care responsibilities, the Senior Nurse is involved in quality improvement initiatives, working to enhance the efficiency, effectiveness, and safety of outpatient services. This includes participating in the development and implementation of clinical protocols, monitoring compliance with hospital policies, and leading efforts to improve patient outcomes.
The Senior Nurse is also responsible for staff development, including providing ongoing training and education, conducting performance evaluations, and fostering a supportive and collaborative work environment. This role requires strong leadership skills, the ability to inspire and motivate a team, and a commitment to continuous learning and professional development.
Effective communication is essential in this role, as the Senior Nurse must liaise with physicians, allied health professionals, and administrative staff to ensure that care is coordinated and that patients receive the best possible service. This position demands strong organizational skills, the ability to manage multiple priorities, and a dedication to maintaining a high standard of care in a busy outpatient setting.
Key Responsibilities
Leadership:
- To be accountable for the delivery of key performance indicators relating to the general medical and surgical service, whilst striving for continuous improvement.
- To lead the nursing teams of general medical service by displaying resilience whilst designing and building a safe environment for all organization’s members
- Lead the nursing team, providing clinical supervision, mentorship, and support to ensure high standards of patient care.
- Develop and implement nursing protocols and procedures that align with best practices and improve patient outcomes.
Strategic Development
Collaborate with the Head Nurse, General Medical Services and other leaders to identify and implement strategies for enhancing outpatient care services.
- Participate in the development of quality improvement initiatives aimed at optimizing patient care and operational efficiency
- Provide clear and concise leadership for the team to ensure that all facilities are outstanding environments, which are safe for the use of staff to the highest quality delivery of services to patients and external visitors.
- Responsible for delivering excellent patient focused facilities, which take into account any staff and any feedback from staff and patients.
Governance
- Ensure compliance with all relevant nursing regulations, accreditation standards, and clinical guidelines within the outpatient department.
- Oversee quality assurance programs specific to nursing care, including regular audits, patient satisfaction surveys, and performance reviews.
- Manage risks associated with outpatient nursing care, implementing strategies to mitigate potential issues and improve safety.
- Ensure correct governances arrangements, which include the management of finance and regulatory activity where appropriate.
- Making sure that all facilities functions comply with the governance standards.
Other Responsibilities
- Oversee the coordination of nursing care across multiple specialties, ensuring continuity and consistency in patient care.
- Manage the nursing budget within the hspital, ensuring cost-effective use of resources and alignment with financial targets.
- Lead the development and implementation of nursing protocols and guidelines specific to outpatient services.
- Offer advisory expertise to senior members/managers in relation to any issues relating to the facilities.
- Provide regular updates to management and the board.
- Continue to work and develop to acquire further skills appropriate to the post where necessary. This could be in the form of extra educational qualifications/accreditations.
- Ensuring clinical practice is based on validated research, and participating in quality assessment, research and clinical audits
- In collaboration Head of Nursing and the Chief Nursing Officer, upholds the code of conduct and professional scope of practice of the nursing profession
Equality and Diversity
- Act as lead for Equality & Diversity in the Estates and Facilities department to ensure the development and effective implementation of a strategy, set of policies, procedures and monitoring and control systems are in place.
Personal and Staff Development
- Work with HR to undertake recruitment, retention, performance management and development of staff in the team.
- Work with the Recruitment Manager to establish connections with appropriate local, international and online communities to nurture a pipeline of talent to support the growth of the company.
- Responsible for development of high potential employees, providing a structured approach to mentoring and developing critical talent at all levels of management.
Communications And Working Relationships
- Collaborate with physicians, allied health professionals, and administrative staff to ensure integrated care delivery in the outpatient setting.
- Communicate effectively with patients and their families, providing information, support, and addressing any concerns related to nursing care.
- Work closely with senior management to report on the performance of outpatient nursing services and identify areas for improvement.
- Establish credibility throughout the organisation and set an example as a proactive senior leader and change agent who earns respect by demonstrating a sound understanding of the departments’ objectives and goals.
Line Management
- Supervise and mentor nursing staff within the outpatient department, including conducting performance appraisals, identifying training needs, and supporting professional development.
- Manage staffing levels, ensuring that the nursing workforce is appropriately skilled and sufficient to meet patient demand.
- Lead recruitment efforts, orientation, and ongoing training programs for new nursing staff in the outpatient department.
- Develop and maintain the department with the appropriate mix of business knowledge and technical skills required to achieve strategic objectives and ensure the core functions of the department are reliable, stable and efficient.
- Provide strong leadership to develop, coach and ensure a high performing team.
- Establish the department goals, objectives and operating procedures.
Organizational Responsibilities
- Report to the Head Nurse, General Medical Services and participate in hospital leadership and nursing management meetings.
- Represent the nursing services in interdisciplinary forums, contributing to the development of hospital-wide policies, strategies, and initiatives.
- Ensure that outpatient nursing practices are aligned with the hospital's mission, vision, and values, and that they contribute to overall patient satisfaction and care quality.
- Work with the senior management team to look for new related improvements.
Confidentiality
The post holder must be aware that Confidential Information and data to which the post holder will have knowledge and access to in the course of their employment with the AMCE is to be kept confidential, and this confidentiality is a condition of employment. The duty to maintain confidentiality continues even when the post holder is no longer employed.
This information is not to be shared with anyone outside of the AMCE under any circumstances, except to the extent necessary to fulfil any duties and responsibilities required within the role. Furthermore, upon termination with the AMCE Abuja, the post holder will return to the AMCE all confidential information held.
Qualifications
Essential
- Registered Nurse (RN) with a valid nursing license.
- A degree in nursing or currently enrolled in nursing degree program.
- Specialized training or certification relevant to the role
- Meet all requirement to register with the Nursing and Midwifery Council of Nigeria
Desirable
- Masters in related subject
- Professional qualification in a relevant subject
Experience
Essential
- 7 years+ post registered nurse qualification experience
- Significant clinical experience in the relevant specialty (e.g. at least 5 years experience in Nursing Leadership role).
- Experience of managing performance issues
- Well-developed IT skills, particularly word and excel.
Desirable
Extended clinical skills to include: Venepuncture & Cannulation
Management and Leadership
- Inspirational and visible leader, with first class communication skills, capable of engaging audiences at all levels
- Ability to think and act strategically, developing practical, innovative and creative solutions to the management of issues and complex problems related to the Estates and Facilities department
- Ability to identify opportunities to improve business outcomes through partnership at all levels
- Well-developed management skills, with the ability to build and lead large teams
- Highly effective influencing and negotiating skills, with the ability to develop partnerships and alliances across a diverse range of stakeholders
- Politically astute and resilient, with the ability to manage conflict and ambiguity Outcome focused, with the capability and tenacity to drive the agenda forward
- Financially literate and commercially astute, with a sophisticated understanding of commercially orientated performance and financial management including contract management
- Shares the AMCE’s vision and values
- Commitment to clinical governance / improving quality of patient care
Personal Attributes
- Professional attitude towards work
- Shares the AMCE’s vision
- Proactive and organised
- Commitment to clinical governance / improving quality of patient care
- Has personal and professional credibility and commands the respect of colleagues peers
- Is supportive and approachable and capable of inspiring confidence in staff members
- Commitment to caring for others
- Ability to adapt to living in a new country and new culture accordingly.
- High levels of honesty and integrity
- Reliable, Adaptable and Dependable
- Flexible to working hours to ensure adequate cover for the 24/7 service
Languages
Essential
Qualifications
Essential
All applicants to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
Desirable
- Skills in languages other than English
- Professional qualification in a relevant subject
AMCE Values
- Able to demonstrate an understanding of the AMCE’s values
- Commitment to uphold the AMCE’s value
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