Jobs at Dangote Group

Location: Ibese DCT, Ibese DCT

Company: Dangote Industries Limited

Job Summary

The Auto Mechanic is responsible for inspecting, diagnosing, repairing, and maintaining heavy-duty trucks to ensure they operate safely, efficiently, and in accordance with manufacturer specifications. The role involves preventive maintenance, fault diagnosis, and corrective repairs to minimize vehicle downtime and support operational efficiency.

Key Responsibilities

• Diagnose, troubleshoot, and repair mechanical, electrical, hydraulic, and pneumatic faults on heavy-duty trucks.
• Repair trucks by identifying the root cause of breakdowns and implementing effective corrective actions.
• Perform routine inspections and preventive maintenance to ensure optimal vehicle performance and reliability.
• Test repaired trucks to verify proper operation and ensure all repairs meet company quality standards.
• Conduct routine servicing, including cleaning, lubrication, fluid replacement, filter changes, and other scheduled maintenance activities.
• Inspect truck components such as engines, transmissions, brakes, steering, suspension, cooling systems, and electrical systems for wear or defects.
• Replace or repair defective parts using appropriate tools, equipment, and diagnostic instruments.
• Maintain accurate records of inspections, repairs, maintenance activities, and parts used.
• Ensure compliance with health, safety, and environmental regulations while carrying out maintenance activities.
• Keep the workshop, tools, and equipment clean, organized, and in good working condition.
• Report major defects, recurring faults, and maintenance requirements to the the supervisor and workshop manager.
• Perform any other duties assigned by the supervisor and workshop manager.

Qualifications and Experience

• Trade Test, Diploma, or equivalent qualification in Automotive Mechanics or a related field.
• Minimum of 3–5 years of experience in maintaining and repairing heavy-duty trucks (CNG).

Required Skills and Competencies

• Strong diagnostic and troubleshooting skills.
• Sound knowledge of diesel engine systems and heavy-duty truck maintenance.
• Ability to read and interpret technical manuals and repair documentation.
• Proficiency in the use of automotive diagnostic tools and workshop equipment.
• Good problem-solving and analytical skills.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently and collaboratively within a maintenance team.
• Good communication and record-keeping skills.
• Knowledge of workplace health and safety procedures.
• Physical fitness and ability to perform demanding mechanical tasks.

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Role Overview

The Sales Operations Manager will lead and optimize sales and marketing operations across the business by driving efficient processes, data-driven decision-making, and strong cross-functional collaboration. The role is responsible for managing customer service operations, overseeing the Order-to-Cash (O2C) process, delivering actionable insights through reporting and dashboards, and acting as a key liaison between Sales, Marketing, Finance, Supply Chain, and other relevant functions.

The position plays a critical role in strengthening sales performance, enhancing customer experience, and ensuring operational excellence in line with the company’s growth objectives.

Key Responsibilities

Sales Operations & Business Management

• Oversee and optimize end-to-end sales operations processes to drive efficiency and performance.
• Lead Order-to-Cash (O2C) processes, ensuring accuracy, timeliness, and compliance.
• Support business planning, demand forecasting, and operational alignment with corporate objectives.
• Drive Sales & Operations Planning (S&OP) processes in collaboration with Supply Chain and Production teams.

Data Analytics, Reporting & Performance Management

• Lead data analysis, performance tracking, and reporting across sales functions.
• Develop, maintain, and continuously improve dashboards and key performance metrics.
• Monitor, interpret, and communicate periodic performance indicators to management.
• Provide actionable insights to support decision-making and sales strategy refinement.

Strategy Execution & Capability Development

• Support development and execution of sales strategies to drive market growth and profitability.
• Strengthen sales capability through structured training, coaching, and performance support initiatives.
• Ensure alignment between sales strategy and operational execution.

Customer & Stakeholder Management

• Oversee customer service operations, ensuring high service standards and customer satisfaction.
• Drive customer acquisition, onboarding, and retention initiatives.
• Act as the primary liaison between Sales, Marketing, Finance, Supply Chain, and external stakeholders.
• Manage customer claims, dispute resolution, and tracking to improve service delivery.

Team Leadership & Administration

• Ensure team accountability, performance management, and effective execution of responsibilities.
• Support employee welfare, engagement, and productivity within the sales operations team.
• Manage staffing needs and resource planning for optimal operational delivery.
• Serve as custodian of sales tools, systems, and technologies (e.g., CRM/ERP), ensuring efficient deployment and usage.

Operational Governance & Continuous Improvement

• Identify process gaps and implement improvements to enhance efficiency and reduce risks.
• Ensure compliance with internal policies, procedures, and audit requirements.
• Drive continuous improvement initiatives across sales operations processes.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Economics, or related field (Master’s degree is an added advantage).
• Minimum of 6–10 years’ experience in Sales Operations, Commercial Excellence, or related roles within FMCG or manufacturing.
• Proven experience managing Order-to-Cash (O2C) processes and sales analytics.
• Strong working knowledge of ERP systems (e.g., SAP) and sales tools (e.g., CRM platforms).

Key Competencies & Skills

Technical & Functional Competencies

• Strong analytical and numerical skills with the ability to interpret large datasets.
• Advanced proficiency in data analysis and reporting tools (Excel, Power BI, or similar).
• Sales operations expertise including forecasting, reporting, and performance management.
• Sound understanding of S&OP processes and business planning.

Behavioral Competencies

• High level of ownership, resilience, and ability to perform under pressure.
• Excellent planning, organizational, and multitasking skills.
• Strong interpersonal and stakeholder management capabilities.
• Self-motivated with a proactive and results-driven mindset.
• Effective communication and presentation skills.

Leadership Competencies

• Ability to lead cross-functional collaboration and influence decision-making.
• Strong team management, coaching, and capability development skills.
• Strategic thinking with a focus on continuous improvement and innovation.

Key Performance Indicators (KPIs)

• Sales operations efficiency and process turnaround time.
• Accuracy and timeliness of sales reporting and dashboards.
• Order fulfillment and O2C cycle performance.
• Customer satisfaction and claims resolution metrics.
• Sales team productivity and capability improvement.