Jobs at Dana Group

Job Description

• Contact customers ahead of scheduled maintenance or service appointments to remind them and confirm attendance.
• Reach out to customers after service completion to assess satisfaction levels and gather feedback on the quality of work.
• Receive, document, and resolve customer complaints and queries, ensuring issues are escalated to the appropriate department when necessary.
• Collaborate with workshops, spare parts, and service teams to address customer concerns and ensure timely resolutions.
• Kia on Road (KOR) Assistance – Provide remote support to stranded customers and coordinate with the workshop technical team to deliver on-site rescue services when required.
• Arrange alternative vehicles for customers whose cars are undergoing extended repairs, ensuring proper documentation and follow-up.
• Draft and send professional emails, bulk SMS, and promotional messages to keep customers informed of services, offers, and campaigns.
• Issue invoices to customers promptly and accurately, and ensure they are properly tracked.
• Respond to service-related emails, inquiries, and requests from customers in a timely and professional manner. Liaise with the accounts department to raise, track, and resolve customer refund requests.
• Support service marketers in visiting corporate clients, conducting feedback sessions, and gathering insights to improve services and product offerings.
• Prepare and submit detailed reports on corporate client visits, capturing key concerns and recommendations for improvement.
• Contact customers to inform them of new campaigns, promotions, and special offers, and encourage participation. Compile and submit daily call reports summarising the number of customers reached, concerns raised, and feedback collected.

Requirements

• B.Sc / HND in Business Administration, Marketing, Communication, or a related field.
• 1-2 years of experience in customer service, preferrably in the Automotive or service industry.
• Excellent communication, negotiation and interpersonal skills.

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Job Summary

• We are seeking experienced and reliable Drivers to join our team.
• As a Driver, you will be responsible for safely transporting company staff, maintaining vehicle, and adhering to & traffic policies.

Responsibilities

• Safely operate company vehicles to transport passengers.
• Maintain vehicles in good condition.
• Adhere to traffic rules and regulations.
• Manage fuel, maintenance, and other vehicle-related expenses.
• Provide excellent customer service.
• Perform daily vehicle inspections.

Requirements

• Valid driver's license.
• 6 years of driving experience.
• Good knowledge of local roads and traffic rules.
• Good communication skills.
• Must be Neat Always.

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Description

• We are seeking a target-oriented and dynamic Sales Manager to lead vehicle sales operations across Nigeria.
• The role requires strong dealership management capability, retail and fleet sales expertise, and the ability to build sustainable market share.
• Experience with automobile sales in Nigeria will be a significant advantage.

Key Responsibilities

• Develop and implement strategies to achieve monthly and annual sales targets.
• Manage dealer networks, performance metrics, and profitability.
• Drive retail, fleet, and institutional sales growth.
• Track market trends, competitor moves, and pricing benchmarks.
• Plan and execute product launches, campaigns, and promotions.
• Ensure healthy inventory turnover and accurate demand forecasting.
• Lead, mentor, and monitor the sales team.
• Maintain superior customer satisfaction and brand standards.
• Generate periodic MIS, analytics, and forecasts for leadership.

Qualifications and Experience

• Bachelor’s Degree in Business, Marketing, or related fields
• 6+ years in automotive sales with leadership responsibility.
• Experience withAutomobile Industry in Nigeriahighly preferred.
• Strong understanding of dealer operations and channel management.
• Excellent negotiation and team leadership skills.
• Comfort working with sales data, CRM, and performance dashboard
• Working knowledge ofAI-driven sales analytics, demand forecasting, or digital lead management tools.

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Job Summary

• We are looking for an experienced Service Manager to lead after-sales service operations, workshop performance, and customer satisfaction.
• The role focuses on ensuring high service quality, strong technical capability, and sustainable profitability of the service function.
• Experience with the Automobile industry in Nigeria will be a significant advantage.

Key Responsibilities

• Manage end-to-end workshop and service center operations.
• Ensure service revenue, labor efficiency, and parts sales targets are met.
• Implement service processes aligned with brand and OEM standards.
• Lead technical teams, advisors, and support staff.
• Drive customer satisfaction, retention, and repeat business.
• Monitor warranty claims, turnaround time, and service quality.
• Plan technician training and skill upgrades.
• Maintain tools, equipment, and safety standards.
• Provide MIS and operational reports to management.

Qualifications and Experience

• Degree/Diploma in Automobile or Mechanical Engineering.
• 6+ years in automotive after-sales/service management.
• Strong workshop operations and team leadership experience.
• Knowledge of warranty systems and technical diagnostics.
• Customer-focused mindset with commercial understanding.
• Exposure to AI-based diagnostics, predictive maintenance tools, or digital service platforms

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Job Summary

• We’re looking for a results-driven Medical Sales Representative to drive product awareness, build strong client relationships, and grow sales across assigned territories.

Responsibilities Include

• Promote products to doctors, pharmacists,organizations and healthcare providers
• Manage orders, invoicing, and payment follow-ups
• Drive product visibility across hospitals and pharmacies
• Track market trends and competitor activity
• Prepare and submit regular sales reports.
• Meet Sales Targets
• Onboard and maintain new and existing customers.

Requirements

• Interested candidates should possess an HND, OND with 2 years of work experience in medical sales
• Strong communication and sales skills
• Proven ability to build relationships and close deals
• Detail-oriented with basic computer skills.
• Actively engage in sales promotions and marketing activities
• Update and maintain the customer database.

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Job Summary 

• Dana Pharmaceuticals is seeking a reliable and vigilant Security Guard to join our security team in Ibadan.
• The successful candidate will help maintain a safe and secure environment for employees, visitors, and company assets, reporting directly to the Chief Security Officer (CSO).

Key Responsibilities

• Monitor and control access to the premises, ensuring only authorized personnel and visitors enter or exit.
• Keep accurate records of visitors and staff exits.
• Conduct regular patrols to ensure the safety of the premises.
• Respond promptly to incidents or emergencies and report them to the CSO.
• Follow all established security protocols and procedures.
• Collaborate with team members to maintain a secure and orderly environment.

Requirements / Qualifications

• Educational Qualification: SSCE required.
• Experience: 2–3 years in a security role.

Skills & Attributes:

• Alertness and attention to detail.
• Strong sense of responsibility and integrity.
• Good communication and interpersonal skills.
• Ability to follow instructions and work as part of a team.
• Familiarity with basic security protocols.

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Job Summary 

• We are hiring a commercially sharp and strategic Manager, Finance to lead financial management, governance, and growth initiatives.
• This role will play a critical part in strengthening financial controls, improving profitability, supportinginvestor engagement, and expansion plans.

Key Responsibilities

• Lead financial strategy, budgeting, and long-range planning.
• Advise Management on financial performance and business risks, reminding.
• Manage cash flow, banking relationships, and working capital.
• Oversee accounting, audits, tax, and statutory compliance.
• Develop cost control measures across assembly and distribution.
• Build strong internal controls and reporting systems.
• Support pricing, margins, and business expansion models.
• Lead ERP and financial digital transformation initiatives.
• Driven debt/equity discussions, preparation of financial models, investor decks, due diligence, and lender/investor negotiations.
• Manage relationships with banks, investors, and financial institutions.

Qualifications and Experience

• Master’s / Bachelor’s in Accounting/Finance
• CA / CPA / ACCA or equivalent.
• 8+years of finance leadership experience.
• Automotive /manufacturing /distribution exposure preferred.
• Strong commercial and strategic thinking ability.
• Proven experience dealing with lenders, investors, or fundraising environments.
• High integrity and leadership maturity
• Familiarity withAI-enabled financial planning, automation, analytics, and BI tools.