Jobs at CWW Tech Africa

Key Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, create and process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Document knowledge in the form of solution articles

Qualifications and Experience

• Bachelor’s Degree in Social sciences, Business Administration, Marketing or a related field.
• Minimum of 2 years of experience in a customer service or related role.
• Must reside in Lagos
• Must be innovative and possess problem solving skills
• Ability to work in a fast paced environment
• Must have completed NYSC.

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Responsibilities

• Ensure all areas of the office are kept clean.
• Dispose of trash and waste materials in designated bins.
• Perform cleaning duties, including sweeping, mopping, vacuuming, and dusting.
• Clean and sanitize restrooms and replenish supplies as needed.
• Assist with the organization and procurement of office supplies and materials.
• Help with basic administrative tasks as assigned.

Requirements

• Minimum of SSCE with at least 2 years experience
• Must reside in Lagos state (Gbagada, Oworo, Bariga, Ogudu, and its environs)
• Previous experience in cleaning or janitorial work is preferred.