Jobs at Catholic Relief Services (CRS)

Job Summary

• The successful candidate will support programming and implementation of Cash-Based Assistance for Conflict-Affected Households in the Lake Chad Basin – Nigeria advancing Catholic Relief Services’ (CRS) work in serving the poor and vulnerable.
• Your skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving the impact of its programming.

Key Job Responsibilities
Program Quality and Implementation:

• Oversee and ensure the successful implementation of the program, in adherence with donor requirements
• Ensure quality and timely implementation of the project against set objectives, targets and work plans
• Support teams and partners in the development of DIPs and M&E components linked to SO2.
• Ensure DIP includes both programming events, as well as all management quality focused partner capacity strengthening events
• Help assess and strengthen partnerships relevant to Cash Transfer Programming within an emergency context, applying appropriate application of partnership principles, concepts, tools and approaches.
• Support programming of all activities throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices
• Ensure the project utilizes best practices, policies and guidelines consistent with humanitarian principles and SPHERE Standards
• Actively support project activities through field visits, surveys and/or exchange of information with partners to assess progress, identify bottlenecks and take timely decisions to resolve issues and/or refer to relevant officials for timely resolution
• Coordinate the identification of technical assistance needs of partners and capacity strengthening and required interventions to support quality project implementation
• Analyze and evaluate project performance data following MEAL policy
• Proactively identify issues and concerns and use participatory processes to overcome obstacles.
• Manages project budget in compliance with donor guidelines and policies.
• Ensure robust financial and monitoring and evaluation systems are in place for high quality programming.

Reporting, Institutional Learning, Documentation and Sharing:

• Compile field-based reports to CRS and external donors
• Identify, document and lead any efforts to document best practices and lessons learned from the project for organizational learning and donors.
• Take the lead in the completion of success stories and case studies – modify as needed based on intended audience.
• Integrates best practices from the project into CRS emergency programming.

Capacity Building and Supervision:

• Support the capacity building of partners staff through on-job training, targeted technical guidance, coaching, mentoring, accompaniment and regular field visits
• Support the development of partner capacity building plans and strategies
• Ensure completion and dissemination of reports/documentation of relevant partnership initiatives in keeping with established requirements
• Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight ensure efficient use of project resources
• Remain current on agency guidelines, learning initiatives and policies related to capacity strengthening
• Identify and coordinate relevant training events for CRS and partner staff to advance knowledge and skills cash transfer programming within an emergency context including project reflections, learning assessments, planning and facilitation guides.

Coordination and Representation:

• Ensure effective coordination with CRS internal and partners staff and provide frequent feedback and updates
• Manage relationships with key stakeholders and potential collaborators for cash transfer programming within an emergency context
• Champion learning and collaboration with other project teams, partners, other Country Program and CRS HQ.

Background, Experience & Requirements
Education and Experience:

• Master's Degree in International Development, International Relations or in the field of Cash Transfer Programming required. Additional experience may substitute for some education.
• Minimum of 2 years of relevant field-based experience in coordinating or managing light to moderately complex projects required, preferably with an international NGO.
• Additional experience may substitute for some education.
• Project management experience in Cash Transfer Programming
• Experience engaging with partner organizations and building partner capacity
• MEAL skills and experience preferred.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
• Able to communicate in English Language (speaking and written) is mandatory
• Able to speak in Hausa and or Kanuri is an additional advantage.

Personal Skills:

• Strong critical thinking and creative problem-solving skills with ability to make sound judgment.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with ability to write reports
• Proactive, results and service-oriented.

Required/Desired Foreign Language:

• Hausa or Kanuri.

Additional Information

• Travel Required: Approximately 20%
• Key Working Relationships:
• Supervisory: None
• Internal: FFP & ECHO Program Manager, Emergency Coordinator, MEAL Coordinator, Finance and Operations Staff
• External: Partner staff, relevant stakeholders.

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Job Summary

• He/she will help manage the online CAT Platform including preparing beneficiary voucher disbursement requests and vendor payment requests, process and reconcile e-voucher vendor transaction documentation, and support e-voucher vendors and CRS field staff with Android point-of-sale devices, in close coordination with the CRS Markets Team and in compliance with agency policies, procedures, and Code of Conduct.
• S/he will provide responsive, professional service and technical support to CRS staff, partners, and participating e-voucher vendors to ensure efficient application of CRS Information and Communication Technology (ICT).

Specific Job Responsibilities

• On the CAT Platform, prepare requests to disburse e-vouchers to beneficiaries’ smartcards
• With participating vendors and CRS and partner staff in CRS program areas, provide on-the-ground technical support and training during beneficiary shopping and payment processing periods for e-vouchers and Android point-of-sale devices.
• On the CAT Platform and with participating vendors in CRS program areas, process and reconcile e-voucher vendor transaction documentation and prepare vendor payment requests for submission to the Program Manager (PM) and Finance Department for financial review
• Troubleshoot and address technical issues on the CAT Platform and with Android point-of-sale devices to ensure optimal performance, liaising with CRS and service provider technical support as needed
• Organize and maintain tracking documents for e-voucher disbursements and vendor payments
• Maintain meticulous paper and electronic records of all vendor payments, including all justifying documents like transactions documents
• Configure, maintain and update key CAT Platform software and point-of-sale devices
• Support capacity building initiatives, remotely and on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT applications and CAT policies, procedures, and best practices.
• Support and facilitate trainings with e-voucher vendors on using point-of-sale devices and other relevant technology, e-voucher program processes, and other topics as appropriate, including Code of Conducts and compliance with program requirements
• Document and report any suspected irregularities in transaction or payment documentation, possible fraud, and any other potential violations of Code of Conduct and program requirements following appropriate CRS procedures.

Key Working Relationships

• Internal: FFP/ECHO Program Manager, Market PM, Market Team, MEAL Manager, Emergency Coordinator, Deputy Country Representative; Finance staff, HRD CAT Platform TA
• External: RedRose Team, cash and market partners, e-voucher vendors, end-users, etc.

Knowledge, Skills and Experience

• Bachelor's degree in Information and Communication Technology (ICT), Computer Science or Engineering, Finance, Accounting, Administration, Program Management, or related field highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.
• Minimum of three years of work experience in a position with similar responsibilities.
• Able to communicate in English Language (speaking and written) is mandatory
• Able to speak in Hausa and or Kanuri is required to perform well in this role
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented, and able to offer patient technical support in a high-stress environment.
• Extremely well-organized with meticulous attention to detail
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience teaching, training, or building ICT capacity with both professional and community-based users.
• Skilled in obtaining information necessary to accomplish duties.
• Able to prioritize work, multi-task and meet deadlines.
• Solution oriented.
• Able to quickly research, learn, and implement new technologies.
• Able to communicate technical ideas and concerns in a non-technical environment.
• Able to adapt and learn.
• Willingness and ability to travel to field locations at least 25%.

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Background
In an effort towards reducing neonatal and U5 child mortality, Save the Children through the Health workers Capacity building project had in the last 2 years trained 65 frontline health workers on Essential Newborn care

The trained health workers were selected from different PHCs and private health facilities across the state and they have since been providing quality newborn care services. While all the previous trainings were only targeted at health workers at the primary health care level, those at the secondary health care levels were always presumed to have all the skills needed for newborn care. However, this had not always been the case, as many mortalities have also been recorded at the secondary level of care, hence the need for ENC trainings at this level as well.

Therefore, this Terms of Reference (TOR) describes the approaches needed to train 54 health workers on ENC using the national approved blended ENCC package guidelines comprising of Helping Babies Breathe, Essential Newborn Care for Every baby and Essential Newborn Care for Small babies. The aim of the training is to improve the skills of frontline health workers (Nurses/Midwives and doctors) from target health facilities on Essential new born care.

Main Objectives

• After the training, to ensure trainees practice ENCC efficiently and effectively
• During the training, to improve the clinical and interpersonal skills of trainees when practicing ENCC
• During the training, to up-date trainees with evidence based knowledge and skills in care of the newborn baby by using the revised blended ENCC package.

Methodology

• The training will span for 4 days and will be for two batches of 25 participants each.
• The participants for the training would be selected from the secondary health facilities based on the outcome of a Training Needs Assessment (TNA) of the health workers
• Participants would be trained on the modules in the blended ENCC package.
• There will be demonstration/Practice of skills using demonstration materials such as neonatalie and other related mannequins.
• The training will involve adult learning techniques such as role plays, discussions, reading, audio visuals, and lecture presentations by participants, demonstrations, case study practices and clinical practice.

Activities
The lead facilitator will lead 4 resource persons. The following below will be taught during the training:

• Strategies in taking care of the Newborn at the time of birth.
• Skills needed in the examination of the newborn
• Routine Care of the Newborn
• The Baby with special needs

Other Activities:

• Conduct role plays and making use of mannequins to provide innovative training.
• Apply interactive sessions integrated into the training to provide opportunities of sharing experiences and ideas during the training.
• Each participant will be evaluated based on performance at Pre-test versus post-test as well as facilitators’ subjective reports of the candidate.

Expected Outputs

• All trainees have been made to understand all the rudiments associated with Essential New born care
• All trainees have developed skills and competence in the conduct essential new born care
• All trainees have developed good communication and interpersonal skills needed in patient care.
• A comprehensive report on the training of Health Workers on Essential new born care
• A post training plan for the trained health workers embedded in the report.

Qualifications

• Consultant must be a Master Trainer on Essential Newborn Care course, preferably a Consultant Pediatrician
• He/She must have over 5 years experience as a Master Trainer and over 7 years as a pediatrician.