Jobs at Canonical

Job Description

• Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.
• You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

Key responsibilities

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives

Required skills and experience

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
• Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages English being primary
• Excellent communication skills (verbal and written)

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What your day will look like

• Lead a team of software engineers implementing and operating software solutions
• Provide engineering and process guidance to engineering teams
• Actively seek improvements to established processes, designs, and solutions
• Collaborate with peers and cross-functional teams
• Code in Go or Python

What we are looking for in you

• Bachelor's degree or equivalent in Computer Science or a related engineering field
• Experience as a software developer in a high-level language - preferably Go or Python
• Experience as a hands-on engineering manager or a team lead
• Experience building, deploying, and operating distributed systems and APIs
• Excellent verbal and written communication skills in English
• Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
• Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels

Additional skills that you might also bring

• Experience developing for and deploying on Ubuntu Linux in public clouds
• Experience integrating authentication & authorization, financial, public cloud or marketplace systems
• Experience with Salesforce development/integration or APEX

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What your day will look like

• Collaborate proactively with multiple distributed teams
• Help engineering teams establish and achieve community engagement goals
• Establish consistency in community process, engagement, and interaction across engineering
• Influence others and represent technical insight to customers and other engineers
• Spend a significant amount of time mentoring others and providing cross-team input
• Work from home with global travel 4 to 6 weeks for internal and external events
• Collaborate with the developer advocates and PR teams at Canonical to promote Ubuntu and related technologies via blogs and social media
• Identifying relevant influencers and devising plans on how to effectively engage with them

What we are looking for in you

• You have a long history and clear public record of community engagement, particularly with open source communities
• You are capable of representing Canonical / Ubuntu externally
• You have experience leading successful projects and teams
• You are an articulate communicator
• You are comfortable preparing and giving presentations
• You love technology and working with brilliant people
• You follow industry trends and new technologies
• You understand and value how you do what you do, as well as what you do
• You have strong collaboration and influencing skills
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• BS/BA or equivalent in Computer Science, Technical Communication, English, or a related field

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We value:

• Experience in a product marketing function for enterprise IT products (SaaS experience preferred)
• Passion for the cybersecurity industry and cybersecurity marketing
• The discipline and creativity to build successful go-to-market strategies
• Personal engagement with users and customers
• Excellent verbal and written communication skills: strong content marketer
• Excellent academic results, with Bachelor’s or equivalent in Business, Marketing, or STEM
• Commitment to continuous learning, feedback and improvement
• Engagement with the latest marketing and martech practices

We expect members of the Canonical marketing team to be excellent communicators who are at ease working with a complex mix of engineers, product managers, sales representatives and executives. They should also be able to translate complex value propositions into simple messages and awareness journeys.

What we offer

• An opportunity to work on an iconic IT product portfolio
• Influence in the open source and DevSecOps community
• An inclusive work environment
• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel

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What you’ll do

• Collaborate remotely with a globally distributed team.
• Write clean web service APIs to support both CLI and web frontend clients, using Python (and optionally Golang).
• Design and implement new features and enhancements from spec to production and ongoing operations at scale.
• Review code and technical designs produced by other engineers.
• Discuss ideas and collaborate on finding good solutions.
• Work remotely with global travel 2 to 4 weeks for internal and external events.

Who you are

• You love technology and working with a diverse set of talented people.
• You are curious, flexible, articulate, and accountable.
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
• You have a broad technology base but favor backend code and infrastructure.
• You have proficiency developing public-facing APIs and web applications, preferably using Python and/or Golang.
• You know your way around relational and non-relational databases and can effectively design data models that perform well, and tune queries to access them.
• You are comfortable with Ubuntu as a development and deployment platform.
• You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree.

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What your day will look like

• Collaborate regularly and proactively with a globally distributed team 
• Work closely with external silicon, cloud, or hardware manufacturer delivery teams on bleeding edge platforms
• Diagnose and resolve issues in the kernel reported by customers and the community
• Take personal responsibility for the delivery of various flavors of the Ubuntu Linux kernel
• Improve tooling and automation for delivery and test of Ubuntu Linux kernels
• Submit, review, and apply kernel patches, working with both internal and external upstream maintainers

What we are looking for in you

• Well-organized, self-starting and able to deliver to fixed schedules
• Demonstrated ability to present oneself in a professional manner when interacting with colleagues, business partners, and the open source community
• Ability to communicate effectively in English, both written and oral
• Earned a bachelor’s (or equivalent university level) degree, preferably in a technology field
• Significant programming experience in C, with Python and Bash scripting also highly regarded
• Solid background with git
• Broad knowledge of the Linux kernel and kernel subsystems
• Demonstrated experience with kernel patching and debugging
• Knowledge/experience with Linux kernel upstream processes and release cycle
• Strong grasp of device drivers, BSP’s, and other low level system engineering
• Prior experience with Ubuntu/Debian/Snap packaging would be highly regarded

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What your day will look like

• Reviewing the work of your design team for quality
• Working with individual designers to support their professional growth
• Continuously improving operational workflows, including production outsourcing and collaboration with Web Engineering
• Working with stakeholders, especially Marketing and our Head of Brand, to clearly define and validate outcomes
• Evolving design systems and guidelines to drive consistent quality and improve efficiency
• Coordinating with the rest of design leadership to mature our collective practice
• Bringing your team and others together to share their work and strengthen culture
• Engaging the open source community to learn and make the value of our work legible

What we are looking for in you

• A portfolio demonstrating quality in UI design, especially visually
• Exceptional educational achievements in design or related behavioral science discipline
• Full lifecycle experience from user needs discovery through validation and implementation guidance
• Commitment to transparent project delivery and owning team deadlines
• Experience of managing a team that interacts with technical stakeholders
• Familiarity with quantitative optimisation approaches
• A passion for balancing consistency and innovation
• Willingness to travel up to 4 times a year for internal events

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What your day will look like

• Monitor indicators of quality across the Ubuntu ecosystem and products
• Troubleshoot and resolve issues in Ubuntu Desktop, Ubuntu Server and Ubuntu Core
• Enhance our continuous integration to guard Ubuntu image, release and package quality
• Report on KPIs and analytical insights
• Empower other teams for better planning and constant quality improvements
• Develop, enhance and automate test cases, from unit tests to end-to-end multi machine workloads
• Work from home with international travel twice a year, for events up to two weeks long

What we are looking for in you

• A strong software engineering, Linux, and open source background
• In-depth knowledge of Python and Shell scripting
• Experience with C/C++
• Excellent troubleshooting skills and experience working with others to identify, isolate and resolve issues
• Experience with quality processes and continuous integration tools
• Experience working in an agile development environment

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What your day will look like

• Maintain the NVidia graphics drivers and package new releases
• Take personal responsibility for the delivery of graphics drivers
• Patch the kernel driver to work against the latest Ubuntu kernel
• Enhance and maintain Ubuntu's additions to the NVidia settings panel
• Maintain Ubuntu's tools for hardware detection and driver installation
• Diagnose and resolve issues reported by customers and the community
• Collaborate regularly and proactively with a globally distributed team
• Work closely with external silicon, cloud, or hardware manufacturer delivery teams on bleeding edge platforms

What we are looking for in you

• Well-organized, self-starting and able to deliver to fixed schedules
• Demonstrated ability to present oneself in a professional manner when interacting with colleagues, business partners, and the open source community
• Ability to communicate effectively in English, both written and oral
• Earned a bachelor’s (or equivalent university level) degree, preferably in a technology field
• Programming experience in C, with Python and Bash scripting
• Solid background with git
• Knowledge of the Linux kernel and kernel subsystems would be a plus
• Demonstrated experience with kernel patching and debugging is also highly regarded
• Prior experience with Ubuntu/Debian/Snap packaging would be highly regarded

go to method of application »

What your day will look like

• Lead a team of software engineers implementing and operating software solutions
• Provide engineering and process guidance to engineering teams
• Actively seek improvements to established processes, designs, and solutions
• Collaborate with peers and cross-functional teams
• Deliver engineering solutions leveraging the Salesforce platform

What we are looking for in you

• Bachelor's degree or equivalent in Computer Science or a related engineering field
• Experience with Salesforce development/integration or APEX
• Experience as a hands-on engineering manager or a team lead
• Experience building, deploying, and operating distributed systems and APIs
• Excellent verbal and written communication skills in English
• Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
• Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels

Additional skills that you might also bring

• Experience as a software developer in a high-level language - preferably Go or Python
• Experience in a business role such as sales, finance, or operations

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What your day will look like

• Create, schedule and publish content and campaigns across multiple social media channels
• Deliver regular analysis and reporting on social media metrics, content performance and campaigns results
• Support the growth and nurturing of Canonical’s social media audiences, while increasing engagement rates and valuable actions
• Develop flair with copywriting  and asset creation to create messaging that aligns with the brand and its personality, and drives audiences towards action
• Be responsible for executing A/B and multivariate growth tests
• Be audience centric, focusing on platform and community moderation, as well as direct audience engagement
• Create awareness on integrated campaigns, product launches, webinar series, industry announcements and core content.
• Package all of Canonical’s product offerings and educational material creatively, from bare metal, AI, Kubernetes to chats on diversity and CSR.

What we are looking for in you

• Experience managing social media platforms for tech brands, part of a content team or marketing agency
• Hands-on knowledge of social media management tools, an understanding of web analytics tools (social and web)
• Proficiency with at least four social media platforms including LinkedIn, YouTube, Twitter, Facebook, Instagram and Reddit
• An analytical eye and a good sense for the type of content that performs best depending on platform and objective
• Experience with educational content funnels, and using video as a core social media marketing asset
• Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
• Excellent verbal and written communication skills, strong content marketer
• Proven ability to prioritise and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Willingness to travel up to 4 times a year for internal events

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What you’ll do

• Build robust, scalable, leading-edge container images
• Work on automated Ci/CD processes for building, testing and publishing our container images
• Write tools and tests for assessing security compliance and cloud-native compatibility
• Work in Python and/or Go to deliver new functionalities to our container building tools
• Demonstrate sound engineering principles by contributing directly to your team’s goals
• Participate in strong engineering process through code and architectural review
• Provide technical feedback for the team’s decision-making process
• Engage with the open source community as a subject-matter expert
• Grow our knowledge base and write documentation
• Help design new tools and products
• Work in a collaborative, agile and globally distributted environment
• Mentor and help hiring
• Work from home with global travel up to 15% for internal and external events

Who you are - at least some of those statements apply to you:

• You are knowledgeable and passionate about software development
• You have experience in collaborative development
• You have worked with CI/CD systems (e.g. Jenkins, GitHub Actions, Concourse CI, etc.)
• You have a track record of delivering timely, high quality software
• You have experience with container images and containerised operations
• You master at least one container management/orchestration tool (e.g. Docker, Kubernetes, etc.)
• You have hands-on experience with at least one public cloud (e.g. Microsoft Azure, GCP, AWS, etc.)
• You have significant experience with Python and/or Go
• You are experienced with Linux systems administration and package management
• You have strong written and verbal communication skills to convey technical concepts
• You bring clarity to technical and engineering discussions
• You are someone who strongly believes that sharing is caring, and knowledge is power
• You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree

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What you’ll do

• Work in Python and Golang to design and deliver open source software operations code
• Work with the entire Linux stack, from kernel, networking, storage, to applications
• Learn to think rigorously about application and infrastructure reliability
• Shape high quality open source monitoring and alerting infrastructure
• Simplify open source operations for our customers and open source community
• Demonstrate sound engineering design and testing principles in your code
• Follow agile software development practices
• Coach and develop your colleagues where you have insights
• Grow a healthy, collaborative engineering culture in line with the company values
• Global travel up to 10% of time for internal and external events

Who you are

• University degree in Computer Science or related software engineering field
• Advanced level Python programming skills
• Good to have - Golang programming skills
• You are knowledgeable and passionate about software development 
• You are organised and want your team to deliver timely, high quality software
• You have a demonstrated drive for continual learning
• You understand the importance of reliable operations in a devops world
• You have sound knowledge of cloud computing concepts & technologies
• You have practical knowledge of Linux and networking

What you will learn

• Devops and site reliability engineering
• OpenStack and Kubernetes in operation
• Wide range of open source applications and skills
• Real-life and hands-on exposure to a wide range of emerging technologies and tools 

We offer: 

• Learning and development
• Competitive salary
• Recognition rewards
• Annual leave
• Priority Pass for travel

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What you will do:

• Learning and teaching: Coaching, mentoring and providing feedback to more junior members of the team, while always developing yourself.
• Ownership: Plan and manage progress on agreed goals and projects.
• Communication: You’ll manage incoming requests for updates and liaise with or delegate to other people as necessary.
• Standards: You’ll ensure the standard of our team's output remains high and consistent across our whole product portfolio.
• Consistency: You’ll ensure new pages are published according to specification and in compliance with our design system.
• Culture: Foster a healthy, collaborative engineering culture in line with the company values.
• Collaboration: Work closely with UX designers and visual designers to implement exemplary user experiences.
• Celebrate: Celebrate success with your team, and learn from mistakes.
• Love what you do.

Who you are

• Demonstrable experience, working on modern web applications, such as React.
• Deep working knowledge of HTML, SCSS, and JavaScript.
• Good understanding of server-side languages, such as Python.
• Experience with Git or other version control systems.
• Consideration of accessibility in all aspects of your work.
• Experience with analysing and improving web performance in complex user interfaces.
• An excellent communicator with the ability to interact with other members of the team.
• Exceptional product delivery experience.
• Based in the EMEA timezone (Europe, the Middle East and Africa).

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What you’ll do

• Grow and lead a team of engineers in your region
• Develop talent through coaching, mentoring, feedback, and hands-on career development
• Apply sound engineering principles and directly contribute toward your team’s goals
• Create and maintain productive relationships with stakeholders
• Set and manage expectations with other engineering teams, management, and external stakeholders
• Collaborate proactively with a distributed team and community
• Lead the ongoing development of Launchpad, the infrastructure on which great software like Ubuntu is built
• Advocate and advance modern, agile software development practices and help develop and evangelise great engineering and organisational practices
• Grow a healthy, collaborative engineering culture in line with the company values
• Actively engage with the broader leadership team
• Work from home with international travel up to 6 weeks per year for internal and external events

Who you are

• You have experience leading a distributed team to deliver features and manage production services at scale
• You love to mentor, develop, and grow people, and have an outstanding track record of doing so
• You are knowledgeable and passionate about technology
• You have experience delivering high quality software
• You have experience designing and evolving complex distributed systems
• You have effective written and verbal communication skills
• You have solid experience working in an agile development environment

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What you will do:

• Design and deliver web-based systems and SAAS
• Provide new insights into the Canonical workplace experience
• Enable new processes and improve existing workflows
• Collaborate proactively with a distributed team
• Write high-quality code to create new features
• Debug issues and produce high-quality code to fix them
• Consistently provide high-quality code reviews to other engineers
• Discuss ideas and collaborate on finding good solutions
• Estimate work, set goals and meet them
• Write project specifications, and epics and understand the risks
• Understand completion criteria and push work to completion
• Coaching, mentoring and providing feedback to more junior members of the team, while always developing yourself
• Connect to many data sources and provide insightful visualisations
• Database design and architecture for connected systems
• Developing new and improved working practices for the company
• Providing tooling to support optimised processes
• Love what you do.

Who you are

To be successful in this team you must be an expert in two or more of the following:

• Backend web service programming in Python and Node.JS
• Solid understanding of web development technologies such as HTML, CSS, and JavaScript.
• Data analytics and statistical analysis
• Natural language processing, sentiment analysis, machine learning
• Data visualisation

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What you’ll do

• Collaborate proactively with a distributed team
• Write high quality code to create new features
• Debug issues and produce high quality code to fix them
• Review code produced by other engineers
• Discuss ideas and collaborate on finding good solutions
• Ensure the success of OpenStack and Ceph on multiple architectures
• Work from home with global travel 2 to 4 weeks for internal and external events

Who you are

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
• You have experience with Python
• You have interest and experience with two or more of the following:Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, AI/ML, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, scalable web services
• You have experience with non-x86 architectures, including s390, arm64, power and others
• You have experience with OpenStack, OVN, Openvswitch and other related cloud technologies

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What your day will look like

• Work with the Ubuntu desktop user community to research new features and improvements
• Collaborate with product managers and engineers to shape the future of Ubuntu desktop
• Create world-class desktop and web interactions for Ubuntu
• Evolve and evangelise design systems that drive consistency and efficiency
• Provide direction to the design team, keeping our efforts aligned with product strategy and best practices
• Interact with the open source community to encourage adoption of features and designs

UX designers should be excellent communicators who are at ease working with a complex mix of engineers, designers and executives. They represent us at cross-functional company meetings and must present their design position with clarity and precision. They should be confident and excited to take on complex design challenges. They should also be able to connect their design leadership to the strategic vision of the company.

What we are looking for in you

• Excellent academic results at school and university
• Bachelor’s or equivalent in User Experience, Design, or STEM
• Knowledge and passion for user experience, technology and design
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Drive to finish work and celebrate success
• Confidence in user research practices
• Engagement with the latest design research and innovation