Jobs at 9Mobile

Job Summary

• Manage and coordinateall activities relating to customer complaints management, service orde rmanagement, after sales service, and sales/training support carried out by the Sales Support and Operations function.

Principal Functions

Tactical

• Continuously review the activities of the Sales and Service Support unit, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, funding to achieve the unit/function's strategy.
• Establish and maintain relationships with key internal and external stakeholders.

Operational

• Manage and coordinate all activities relating to customer complaints management, service order management, aftersales service, and sales and training support carried out by the Sales Support, and Operations function.
• Ensure that all sales channels have all supplies required to fulfill the sales goals including IT applications.
• Manage inter-functional relations with Engineering, IT, Sales, Customer Care teams, to ensure synergy and efficiency in delivering seamless sales operations support.
• Participate in sales vendor selection process.
• Ensure EMTS's brand visibility via communications media and advertising materials in sales outlets.
• Maintain relationship with trade partners/distributors.
• Monitor and ensure compliance to EMTS's defined numbering plan.
• Ensure timely delivery of branding and merchandising materials to venues for events, exhibitions, trade fairs, conferences, etc.
• Implement the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the Sales and Service Support function to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the Sales and Service Support unit.
• Review performance/activity reports including sales performance reports from subordinates.
• Prepare/compile agreed periodic sales activity, financial and performance reports for the attention of the Chief Sales Officer.
• Perform any other duties as assigned by the Chief Sales Officer.

Educational Requirements

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.

Experience,Skills & Competencies

• Nine (9) to twelve (12) years work experience,with at least three (3) years in a managerial role.

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Job Summary        

• Lead and coordinate the planning, analysis, and design of multi-domain Information Technology solutions to engender a world class and extensible architecture providing platforms for sustainable business capabilities in a fast-paced telecommunications environment. 
• Responsible for identifying the strategic imperatives for IT and the translation of business requirements into set of technical specifications for the selection, design and implementation of fit for purpose IT Solutions. 

Principal Functions        

Strategic &Tactical

• Coordinate the process for translating business requirement into technical specifications and ensuring alignment.
• Coordinate the development and maintenance of the roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.

Operational

• Guide technology decisions, ensuring alignment with business objectives and established architecture principles & standards.
• Support the establishment and enforcement of architecture principles and standards through the platform of the Architecture Review Board and other architecture governance processes.   Coordinate the activities of the Architecture Review Board.
• Review and recommend approval for IT solution design proposals as prerequisite for solution build and implementation.  Validate compliance to architecture principles at key development checkpoints for solutions in development on the one hand and changes to those in production on the other
• Responsible for business process optimization and integration, covering enterprise application integration and enterprise data integration (EAI & EDI) within both internal and external contexts
• Enable enterprise agility i.e. facilitate quick response to market dynamics and adoption of new Develop and maintain a roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.
• Ensure all technical documents related to a project is compiled in accordance with IT Architectural Policy and best practices.
• Support the technology planning team is the definition of processes and frameworks for managing capacity-infrastructure and application licenses.
• Support the technology planning team in the production of capacity plans to proactively meet the demand on the IT organization to ensure that the business is adequately positioned to respond to internal/external demand in a consistently efficient and effective manner.
• Provide technical leadership for the implementation and integration of assigned IT projects
• Responsible for the design of fit-for-purpose solutions to solve business problems by facilitating design workshops with key stakeholders with strong emphasis on business value, risk and on time to value
• Own assigned project technical deliverable and ensure delivery to acceptable quality standard
• Facilitate and oversee the definition and testing of interfaces for systems integration within assigned project

Educational Requirements        

• First degree or equivalent in Electrical/Electronic Engineering, Computer Science/Engineering or other numerate science.
• Minimum 6 year post National Service work experience, with at least 4 years experience as a Solution Integrator or Architect.
• Postgraduate/professional qualifications in related fields will be an added advantage.

Experience,Skills & Competencies        

• Knowledge of Architecturemethodologies, standards, frameworks and tools (TOGAF, ZACHMAN, UML,  etc.)
• Experienced in working with diverseteams of 5 or more people in dynamic and rapidly changing environments.
• Experience in multiple, diversetechnology environments and domains including technical infrastructure,application development/management, middleware, database management, and operations.
• Understanding of telecommunicationbusiness and technology model/architecture.
• Understanding and experience acrossthe solution implementation lifecycle.
• Experience in planning, building andrunning telecom BSS/OSS and related platforms are an added advantage.
• Very good conceptual and analyticalthinking
• Excellent Verbal, Interpersonal,presentation and communication skills