Job Vacancies at Sun King (Formerly Greenlight Planet)

About the role:

We are looking for a hungry, diligent, well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

What you would be expected to do

• Work on regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to reduce problems of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centres and set up for the key collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
• Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
• Are enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
• Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Are good with numbers, 
• Have good communication & people skills
• Have clear thinking/problem-solving ability.
• Are enthusiastic about working with rural customers & resolve customers issues.
• Have excellent issue-tracking and resolution skills.
• Are able to manage multiple tasks at the same time diligently and accurately.
• Work with multiple sales teams and cross-functional teams seamlessly.

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About the role:

We are looking for a hungry, diligent, well organized team member to join our Risk department as an Area Collections Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

What you would be expected to do

• Work on regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to reduce problems of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centres and set up for the key collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
• Have at least 1 year of work experience in a similar position with field experience and also with rural customers settlements.
• Are enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
• Have strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
• Are good with numbers, 
• Have good communication & people skills
• Have clear thinking/problem-solving ability.
• Are enthusiastic about working with rural customers & resolve customers issues.
• Have excellent issue-tracking and resolution skills.
• Are able to manage multiple tasks at the same time diligently and accurately.
• Work with multiple sales teams and cross-functional teams seamlessly.

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About the role:

The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What you would be expected to do

Inventory management

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and provide off-the -shelf sales details when needed
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment

Repairs

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you

• Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
• Have 2 years’ hands on experience in a service center
• Have effective communication and people skills
• Have broad knowledge of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have strong customer focus
• Are a team player with high levels of flexibility
• Have proven report-writing experience
• Possess good problem-solving skills
• Are a computer literate with working proficiency in MS Excel and MS Word

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About the role:

The Area Business Manager will coordinate sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.  The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What you would be expected to do

The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

• Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

You might be a strong candidate if you

• Have a degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Have extensive Customer Care experience
• Are innovative, and you think out of the box
• Are skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Are able to skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, seeks to be informed and gives excellent Customer Satisfaction