Job Vacancies at Stanbic IBTC Bank

Job ID: 56856
Location: Kaduna
Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers (including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers - Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 - 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

go to method of application »

Job ID: 56858

Job Sector: Banking

Job Details

• Test Division Summary

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.

go to method of application »

ob ID: 56011
Location: Port-Harcourt, Rivers
Job Sector: Financial Services

Knowledge / Technical Skills / Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools. 

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

• The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite:

• Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

 Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.

go to method of application »

Job ID: 56010

Job Sector: Financial Services

Knowledge / Technical Skills / Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Compliance-Know-Your-Customer:

• Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Customer Understanding:

• The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

Applications: Microsoft Office Suite

• Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.

Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.