Job Vacancies at Stanbic IBTC

Processing of inward and outward ACH transcations, bulk salary payments. Reconciliation of suspense accounts. Processing of NAPS on ibranch collect platform, NIP on ibranch collect platform, direct debit mandate on CMMS platform, incoming e-Reference on the edmms platform.

• Receipt and review of payments instructions for compliance with the policies of the bank.
• Upload/capturing of payments instructions on the banking applications in line with the bank’s guidelines.
• First level call-over of entries generated to ensure errors are spotted and corrected immediately.
• Provide relevant information to relationship managers on all invalid transactions.
• Support investigation of customers’ complaints relating to payments.
• Follows through on initiatives to improve customer satisfaction ratings.
• Supports identified and defined tactical operational performance metrics geared towards meeting e-Payments objectives by leveraging opportunities.
• Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed.

Qualifications

• BSc in Economics, Accounting or related field
• Professional certification can be an added advantage

Experience 

• At least one year experience in banking operations, ideally within the corporate fininacial service sector.

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data

Technical Competencies:

• Client Relationship Management
• Collaboration
• Continuous Improvement
• Operations Risk Management

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Responsible for the stability, performance, and reliability of our digital banking core.  Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.

• Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
• Incident Command: Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration.
• Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
• Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
• Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
• Support Leadership: Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team.
• Change Success Rate: Maintain a > 98% success rate for all production patches and configuration changes.

Qualifications

• BSc in IT, Computer Science or related field
• Mater's degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.

Experience:

• 7years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
• Expert-level ability to read and debug Java code.
• Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Interacting with People
• Interpreting Data
• Making Decisions

Technical Competencies:

• Business Process Improvement
• Data Integrity
• IT Applications
• IT Systems