Job vacancies at Rigo Microfinace Bank

Job Purpose

This role would require a hunger to chase and close new business from cold calls and inbound warm leads. You are expected to be ambitious to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Build long-term relationships with new and existing customers.
• Develop entry-level staff into valuable sales people.
• Identify new business opportunities - including new markets, growth areas, trends, customers, products and services.
• Seek out the appropriate contact in an organization
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Work strategically - carrying out necessary planning in order to implement operational changes
• Have a good understanding of the businesses' products or services and be able to advise others about them.
• Discuss promotional strategy and activities with the marketing department
• Liaise with the finance team, warehousing and logistics departments as appropriate
• Seek ways of improving the way the business operates.
• Attend seminars, conferences and events where appropriate
• Keep abreast of trends and changes in the business world.

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Note: Applicants must reside within Ibeju-lekki environs. Specific locations include Ajah, Sangotedo, Awoyaya, and Lakowe.

Job Purpose

As the Customer service representatives, you would be required to assist customers with determining who they would need to speak to within the bank, you are to assist customers to fill out banking forms before approaching a teller.

Responsibilities:

• Answer questions about account types and banking products, such as loan enquiries and credit cards.
• Check on the status of customer accounts and track payments when necessary.
• Review and explain account charges and any changes.
• Assist banking customers who are victims of fraud, theft, or identity theft with de-activation and activation processes as applicable.
• Help request for ATM cards and assist with activation and
• Assist customers with replacing lost or stolen credit or debit cards
• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Ensure that all the bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied within the process of discharging duties
• Inform and suggest new banking products to customers
• Provide information to customers on their account status and account balances
• Open new bank accounts according to laid down rules and guidelines
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
• Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Be involved in performing some financial related and marketing transactions
• Channel complex customer complaints and challenges to the right quarters for effective resolution
• Continuously update skills by participating in professional training, going for courses as instructed by management, and being willing to contribute acquired knowledge to the development of the back.