Job Vacancies at OutsideIn HR Limited

Job Descriptions

• The Hospitality Manager will be responsible for integrating dynamic business environment, technological developments and changing values into the management of the hotel. The individual will manage the planning, marketing, coordinating and administering hotel services such as accommodation and catering facilities.
• The Hospitality Manager will stimulate best practices for maximum efficiency and ensure a suitable working environment is attained for the hotel guests, staff and their activities.
• The successful candidate will be involved in both strategic planning and day-to-day operations, particularly in relation to the hotel and other hospitality businesses, drafting procedures for systems within the facilities.

Deliverables:

• Plan and strategize smart marketing projects for the hotel and corresponding hospitality businesses
• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Analyse customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipate their unstated ones
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Coordinate and manage communication between guests and staff and follow up to ensure all customer concerns are resolved in time
• Integrate dynamic business environment, technological developments and changing values into the management of the hotel and other hospitality business
• Calculate and compare costs for required goods or services to achieve maximum value for money
• Manage and lead change to ensure minimum disruption to core activities
• Ensure the hotel and other hospitality facilities meet health and safety requirements
• Check that agreed work by staff or contractors are completed satisfactorily and follow up on any deficiencies
• Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences
• Build new relationships and maintain good relationships with existing clients and sundry
• Train and re-train the team to ensure excellent customer experience always
• Introduce new idea and knowledge to improve standard, consumer primary activities and protect the associated investments
• Collate reports and present same to strategy team and management team
• Leverage on food and beverage options within the hotelТs ecosystem for guests and introduce options that best serve the hotelТs needs
• Undertake all such other tasks or duties as may be assigned from time to time as may be required to meet the needs of the Group

Qualification & Experience

• A University degree and a minimum of 3-5 years of hospitality experience
• Candidate must have had some international work experience in a hotel or relevant hospitality business
• People management will be an added advantage
• Interpersonal, relationship-building and networking skills
• Procurement and negotiation skills
• The ability to multitask and prioritise workload
• Confident decision making and problem solving skills
• Time management skills
• The ability to draw information from various sources, including people
• Record keeping and tracking with high attention to details
• Clear and concise writing skills and the ability to handle long and complex documents
• Teamwork and the ability to lead and motivate others
• IT skills
• Practical, flexible and innovative approach to work
• Customer service skills
• Ability to work under pressure and for extended hours
• Active listening
• Good communication skills

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Purpose
The role is responsible for accomplishing business strategy by overseeing and coordinating all marketing, sales and client engagement activities of the company to achieve required target.

Deliverables
Marketing:

• Develop and contribute to all marketing plans and strategies
• Oversee corporate communications activities including – internal and external communications systems, public relations efforts, external consultants.
• Develop and implement all necessary initiatives relating to marketing, branding and corporate image management; including coordinating production of publicity materials and public relations of companies as well as design and plan quarterly marketing training.
• Supervise and ensure proper management of documentations for all transactions and other activities.
• Identify and approach new potential strategic customers, coordinate seamless property inspections, and follow up to close deals efficiently.
• Develop and administer marketing database that includes client and prospect information, mailing list applications, access to financial reports, etc.
• Oversee the company’s electronic marketing efforts including supervision of social media interaction.
• Create initiatives to maximize income generating activities through communicating with current and prospective clients, establishing alliances, developing promotional opportunities in print and online.
• Protect the use of the company’s brand in all forms of communication internally and externally and protect organization's value by keeping information confidential.
• Represent the company with external stakeholders and the wider business community, building constructive relationships to further the work and increase revenue.

Strategic Planning:

• Drive profitability by leading the acquisition of new customers through networking, referrals, and effective follow up.
• Develop strategic partnerships and resource network to enhance the attainment of corporate targets.
• Develop market research programmes that will inform marketing activity and offer a greater understanding of our target market.
• Introduce key marketing policies and processes in order to optimize client engagement with the company.
• Plan, coordinate and review the work of the Group to ensure the most effective use is made of resources.
• Any other task as assigned by management.

Qualifications & Experience

• Bachelors or Master's degree in Marketing or related field
• Proven track record of success in senior marketing/sales role
• Minimum of 10 years of experience in a similar role or operating in a similar market
• Excellent interpersonal and communication skills with an ability to close deals, develop and maintain relationships.
• Professional in demeanor and possess a strong work ethic
• An ability to lead and inspire team.
• Exceptional listening skills
• A flexible, "can do" attitude
• Management Experience
• Proven ability to motivate and lead a team
• Good coaching skills
• Energetic ,positive and professional demeanor
• Prioritizing work and meeting deadlines
• Social media skills
• Knowledge of business and management principles and practices
• Proficient computer skills in Word, Excel, Outlook.