Job Vacancies at Mercy Corps

Location: Yola, Adamawa

Program Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic and market development and conflict mitigation.
• With the insurgency spilling over from the Northeast of Nigeria and causing displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• With funding from institutional donors, foundations and private corporations, Mercy Corps continues to provide assistance to meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.
• With the recognition of the protracted crisis in Northeast Nigeria, Mercy Corps’ strategy and expansion plans aim to address the root causes of the crisis and seek to build long term resilience of communities with integrated programs focusing on the recovery of markets and livelihoods, social cohesion and social protection, and youth empowerment with emphasis on adolescent girls and boys.
• With multiple funding streams from large institutional donors and foundations, Mercy Corps’ programs in Northeast Nigeria continue to scale up and serve communities by transitioning them from humanitarian aid to early recovery programs.

General Position Summary

• This role will support and monitor the EU funded pilot project COMITAS - or Contributing to the Mitigation of Conflict over Natural Resources between Farmer and Herder Communities in Adamawa State.
• The project will be implemented through a Consortium led by IOM in partnership with Mercy Corps and Search for Common Ground.
• While clashes are often understood in ethno-religious terms due to the spread of unreliable information, competing for claims to land, water and other natural resources are at the root of growing tensions between farmer and herder communities in Nigeria. The project aims to contribute to the mitigation of conflict over natural resources with Mercy Corps capitalizing on its trusted relationships with local stakeholders across Nigeria’s Middle Belt to continue to empower communities to prevent and respond to violence by strengthening collaboration on natural resources management.
• To achieve its goal COMITAS is structured around four pillars built on each of Consortium partners’ expertise and strengths:
  • Strengthen traditional conflict resolution in the targeted locations in Adamawa state;
  • Improve trust in authorities’ commitment to providing security and adequate resource management;
  • Enhanced collaboration in managing the use of natural resources;
  • Improve Intra and inter-communal perceptions.
• The Senior Program Officer (SPO) will provide overall leadership, technical oversight, management and strategic vision of the project while managing staff and resources to ensure that the program is on time, on-scope and within budget.
• The SPO is responsible for the day-to-day implementation of program activities in her/his respective area.
• S/he will ensure that COMITAS’s community-level engagement approach is systematic, replicable, and adheres to participatory process to involve, empower, and engage citizens and key stakeholders in conflict prevention and response across the target areas in a cost-effective and sustainable way that seamlessly builds on previous programs and consortium partner strengths.

Essential Job Functions
Programme Support:

• Participate in the planning, implementation and review of the project, including assessment and adaptation of improvements and innovations.
• Ensure quality and integrity of implementation, including compliance with Mercy Corps policies and Minimum Standards and adherence to technical guidelines, administrative systems, and established deadlines.
• Ensure implementation of activities is on time, target and budget, using effective systems to ensure the achievement of the overall goal and objectives of the project within the target communities.
• Oversee and consolidate regular weekly reporting functions, and ensure data is fed into the COMITAS database accurately and rapidly.
• Work with Consortium partners to plan, organize and conduct quality community training, sessions and document the process
• Act as a liaison and facilitator between MC target communities and relevant authorities, building community representatives’ capacity to engage in effective dialogue.
• Strengthen local level networking and coordination with relevant local structures, CSOs, INGOs, media and Government Departments involved in peacebuilding interventions, including relationship building with religious leaders of diverse faiths.
• Strengthen community-based peace structures, support locally-led peace initiatives, and reinforce communication and collaboration with community-level stakeholders,
• Provide field-level oversight role for referral of project ideas/programming strands to other MC Nigeria sectors (currently, Humanitarian, Resilience, protection and market development and Livelihoods), and ensure appropriate cross-communication throughout the project process.
• Conduct quarterly review meetings with the field-based program team to assess contextual changes and adapt strategies to evolving dynamics.
• Maintain regular communications with key stakeholders to gauge perceptions, tensions, and potential triggers.
• Expand local partner networks, foster linkages to local government, civil society coalitions, and businesses and build wider public support for peacebuilding.
• Ensure internal regulations regarding Program Management at Mercy Corp Corps (PM@MC), including, program verification through to financial and signatory approval are followed, making suggestions for improvements to DCOP.
• In collaboration with the Monitoring Evaluation and Learning team, ensure ongoing monitoring and timely reporting on the project progress.
• Oversee the performance of sub-grantees, consultants and contractors.
• Ensure the program is in alignment with Mercy Corps’ principles, values and the program’s strategic plan.
• Ensure all program management minimum standards are met (including risk management, issues management).
• Productively participate in planning sessions and reviews called by Consortium lead/partners and sector advisors.
• Implement and model Mercy Corps’ philosophy of social entrepreneurship and leverage Mercy Corps’ best practices.

Team Management:

• Sustain a work environment of mutual respect you and other team members strive to achieve excellence.
• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
• Provide other team members with information, tools and other resources to improve performance and reach objectives.

Finance and Compliance:

• Ensure compliance with donor and Mercy Corps regulations related to field programming.

Influence and Representation:

• Identify, build and manage collaborative partnerships with consortium partners, local governments and other stakeholders.
• Communicate effectively to ensure project implementation targets are met.
• Participate in coordination meetings and workshops to the project at both Local and State level as delegated.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that you and other field team members operate in a secure environment and are aware of policies

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects

Supervisory Responsibility:

• Program Assistant

Accountability

• Reports Directly to: Program Manager - COMITAS
• Works directly with: Program teams, Finance Department, MEL, Operations, Security, Program Quality Team (PaQ)

Knowledge and Experience

• BA / Sc. in relevant field or other similar fields; MA/MS/MBA or equivalent preferred in international relations, development, management, economics or another relevant field.
• At least 3 years of management experience in progressively responsible positions, preferably in conflict management, peacebuilding and/or natural resources management.
• Experience leading the implementation of multi-sector integrated programs, preferably in the area of peacebuilding and conflict mitigation, or ì working in social outreach, governance and policy development activities
• Experience representing the organization and its interests to a diverse range of local stakeholders, host government officials, and local and international partners.
• Experience in managing staff, providing leadership, clear tasks and oversight.
• Ability to work independently in the field and show initiative. Demonstrated attention to detail, ability to follow procedures, meet deadlines and work cooperatively with team members.
• Strong interpersonal and communication skills; ability to develop good relationships with a wide range of actors required.
• Good organizational skills, ability to make recommendations for improvement and contribute to overall program strategy.
• Ability to write clear and concise reports in English, knowledge of Hausa is a plus
• Willingness to travel throughout the different project areas.
• Experience in conducting trainings and workshops is desirable.
• Experience with monitoring and evaluation is an advantage.

Success Factors

• The successful Sr. Program Officer will skillfully lead the implementation of COMITAS activities within time, scope and budget and provide effective leadership to the Program Assistant.
• S/he will have high emotional intelligence, constructive mentoring skills and proven experience with peacebuilding conflict Transformation and will be committed to the delivery of high-impact activities at the community level.
• Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Living Conditions / Environmental Conditions:

• The position will be based in Yola, Adamawa State, Nigeria and requires frequent travel to other field locations as well as Abuja. Considering the frequent travel from/to different field locations, this position will require flexibility in terms of accommodation and logistics. Housing in the field will be in hotels or guesthouses where available.
• Security in the field locations requires additional vigilance and accessibility will be reassessed continuously.
• Access to good medical services in the field is limited. Phone communication, internet, electricity and water is available but might be erratic.
• The location is not eligible for hardship and R&R benefits. Given the nature of the response, working hours require flexibility and working through weekends/evenings might be necessary.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

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Requisition Number: ETHIC002110
Location: Abuja, Nigeria
Position Status: Full-time, Regular

Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
• As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.
• The Nigeria country program has grown considerably over the last few years, and is now the fifth-largest Mercy Corps country program, with a mixed grant & programming portfolio.

General Position Summary

• The Ethics & Assurance Manager will serve as the Mercy Corps Nigeria focal point for ensuring compliance with Mercy Corps’ Code of Ethics and ethics policies and procedures.
• He/she will examine, review, and analyze records, reports, financial information and management practices to ensure compliance with laws, regulations and Mercy Corps’ policies and procedures and will investigate potential violations of the Code of Ethics.
• The Ethics & Assurance Manager will assist the country management team in developing, implementing and monitoring effective financial and operational controls over activities and offices to mitigate risk. In addition, the person will be the focal person for legal and regulatory compliance and host country compliance.

Essential Job Responsibilities
Code of Ethics Incident Response:

• Following Mercy Corps’ policies and procedures, serve as a country focal point for the internal reporting of any allegations of Code of Ethics violations, including fraud, corruption, bribery or human trafficking.
• Maintain the country Corruption Incident Register and liaise with the Headquarters Ethics team, and other teams as needed, in the resolution of all reported incidents.
• As agreed with the Headquarters Ethics department, conduct inquiries and investigations to determine the facts, circumstances and scope of any allegations raised.
• Collect, analyze and document the results of investigations and communicate observations and recommendations with the collaboration of the Country Director and senior management team, as appropriate.
• In coordination with the Headquarters Ethics team and the country management team, assist in the preparation of any final reports to fully document the investigation and resolution of incidents.
• Liaise with program teams in implementing the country Complaints Response Mechanism (CARM). Respond to Code of Ethics violation referrals received through the CARM.

Code of Ethics Training and Awareness:

• Assist the country management team with the implementation of new Headquarters or country Code of
• Ethics policies and procedures, acting as a catalyst for change and acceptance and supporting smooth implementation.
• In coordination with established on-boarding processes, assist with the on-boarding of new country team members to ensure awareness and understanding of Code of Ethics policies.
• Conduct and / or coordinate regular anti-corruption, fraud prevention and other Code of Ethics trainings for country staff and partners.

Internal Controls:

• Assist the country management team in determining effective and efficient solutions to operational issues that ensure compliance with Mercy Corps’ policies and donor regulations, mitigate the risk of fraud or corruption, and also facilitate the achievement of program objectives.
• Assist program, operations and finance teams with implementing standard procedures or, as necessary, developing and documenting enhanced procedures for high-risk program activities, in particular those providing a direct financial benefit to participants (e.g. vouchers, cash distributions), requiring high-value procurement, or the distribution of in-kind goods.
• In coordination with the country management team and program managers, maintain the countrylevel Risk Register to identify key risks and document strategies to mitigate these risks. Manage the quarterly update process and ensure communication of action plans.
• In coordination with relevant teams, perform periodic internal control reviews of in-country financial, procurement, human resource, and logistics procedures in both the main country office and field offices. In coordination with program and monitoring and evaluation staff, conduct field reviews of program activities to ensure that adequate controls are in place and are functioning properly. Communicate findings and work with the relevant departments to correct weaknesses and improve controls as needed.
• As agreed with the program and finance teams, advise on the development of monitoring plans for partners, including sub-recipients, key vendors and other partners that must adhere to ethics policies. In coordination with relevant teams, perform periodic compliance reviews of partners.
• In coordination with the country management team and HQ Finance, assist with the follow-up and resolution of external audit or Mercy Corps Internal Audit findings.
• Perform other related special projects and duties as determined and assigned by management.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Supervisory Responsibility: Ethics Officer, Senior Safeguarding Focal Point

Accountability:

• Reports Directly To: Country Director
• Works Directly With: Headquarters Ethics team (with authority for Code of Ethics reporting and investigation matters), country SMT, Program Directors / Managers, Finance and Operations teams, HR Managers and all MC Nigeria staff.

Knowledge and Experience

• University Degree (B.Sc.) in Law, Finance, Accounting or a related business field is required; and an advanced degree is a plus;
• 5 years+ related work experience with a not-for-profit organization implementing international programs or other reputable private sector entity;
• Strong background in compliance, systems and internal controls;
• Relevant experience in fraud investigation or auditing. Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA), Association of Chartered Certified Accountants (ACCA) designations are strongly preferred.
• Solid understanding of a wide range of ethics violations, including fraud, corruption and human trafficking in humanitarian and/or development settings; Understanding of best practices in ethics management and accountability within INGOs, including best practices for investigations of ethical violations;
• Demonstrated experience in successfully working with administrative and program staff at all organizational levels;
• Solid organizational and research skills with a broad understanding of various program sectors and activities;
• Demonstrated experience in financial and operational data analysis;
• Advanced computer skills in MS Office programs, particularly Excel;
• Fluent written and oral communication in English.

Success Factors

• The successful Ethics & Assurance Manager will possess an exemplary professional standard of ethics as well as the willingness and ability to enforce compliance with Mercy Corps’ internal policies and procedures and external regulations.
• Excellent communication and interpersonal skills to interact effectively with internal and external stakeholders on sensitive and confidential matters are necessary along with the ability to navigate difficult circumstances with a calm demeanour, in an analytical and methodical manner.
• A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary.
• A broad understanding of humanitarian and development programs coupled with the ability to analyze financial operational data and clearly present conclusions and recommendations is essential.
• The humanitarian objectives of Mercy Corps’ programs may require flexibility in working hours and frequent travel to field offices, program sites and sub-recipient locations.
• Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values.

Living Conditions / Environmental Conditions

• The Manager is based in the capital city Abuja. Housing, health care, water, electricity, and consumer goods are all reasonably accessible and there are good international and domestic travel options from Abuja Airport.
• Air travel is necessary to reach some field locations. Mobile phones services are widely available. Internet is available in all Mercy Corps offices and Guest Houses with some inconsistencies in the most remote sites.
• This position requires travel by air and road to field offices.
• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit / TDY to a field posting.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
• Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Important Information
Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.