Job Vacancies at MainOne Cable Nigeria

Department: Technical
Job Type: Permanent

Responsibilities
Operation Support Analyst will be responsible for driving operational process & policy definition, improvements, documentation, and compliance management for the technical department.

• Lead and coordinate across the business to understand, define,& document operational processes.
• Aid in metrics definition, gathering, and analysis as it relates to process management.
• Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of re-occurrence into the network.
• Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality.
• Identify opportunities to improve the day-to-day operations of the organization.
• Maintain and track Operational Spares Management procedure; and ensure the effectiveness of the controls and fulfillment of the procedure.
• Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations.
• Participate in systems and process tools validation (OSS/BSS) for Service assurance, fulfillment and management as required to achieve SLAs & KPIs.
• Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps.
• Undertake in any other adhoc activity as assigned by the Operations Support Manager.

Qualifications, Skills & Competencies

• Bachelor degree in Information Technology/Computer  Science/Electrical & Electronics engineering. (MSc or MBA will be added advantage)
• Minimum of 3 years’ work experience in a Telecommunication or ISP environment.
• Knowledge on Lean Six sigma and project management methodologies.
• A good knowledge on network communication (SDH, OSP, IP,MW and networking protocols).
• Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
• Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively
• present analysis with zero tolerance error.
• Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting.
• Drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
• Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.

Demand on the Job:

• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
• Good research skills
• Excellent communication skills

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Department: Technical
Job Type: Permanent

Responsibilities

• The Solutions Architect will develop and articulate solutions based on a customer's strategic business or technical requirements ascertained from working with multiple business units across the customer's organization.

Other responsibilities include:

• Provide subject matter expertise and recommendations for Cloud computing technologies and architectural patterns as well as maintain responsibility for the design of a customer solution.
• Provide technical and business consultative leadership throughout the technical life cycle of cloud solutions.
• Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in cloud solutions architecture proposals.
• Prepare the technical solutions architectural and implementation design documents.
• Work closely with Project Managers to define project deliverable and schedules.
• Help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
• Assess solutions for their commercial merits and provide appropriate recommendations.
• Maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of cloud solutions including software/hardware compatibility within the customer's environment.
• The Solutions Architect will stay current on technical specifications for cloud hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.

Qualifications, Skills & Competencies

• At least eight (8) years industry experience
• At least 3 years’ experience in a Cloud Solutions Architect role.
• Bachelor's Degree or equivalent in Information Communication Technology or Engineering.