Job Vacancies at Jumia Nigeria

Department: Acquisition & Account Management
Job Type: Full Time

Responsibilities

• You will be fully responsible for Jumia Food’s new and existing partner restaurants in Lagos.
• Your overall aim will be to acquire key vendors catering to the needs of our growing customer base, and to subsequently manage all new and existing vendor relationships.
• You will work closely with the Operations team to consistently optimise vendor operations, and will work closely with the Marketing team to devise and implement marketing campaigns for restaurants.

In particular, you will:

• Leverage prospecting skills and relationships to build partnerships with franchisees of the most important restaurant chains
• Drive expansion of existing clients as well as generating new business at prospect chains
• Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
• Clearly communicate the value of Jumia Food and its newest products to prospects
• Work closely with the Marketing Department with marketing requests
• Negotiate attractive deals/combos with partner restaurants for the benefit of our customers (ie.during annual Black Friday campaign)
• Educating new vendors on the importance of Jumia Food’s operational procedures and standards,ensuring they are always respected
• Equipping and training new vendors on Jumia Food’s order processing and management tools (through the management of the Vendor Service Associate)
• Ensuring that Jumia Food is paid its due commission on time (through management of the Cash Collection Officer)
• Monitoring vendor performance and implementing operational improvement plans for restaurants, where necessary

Required Skills & Qualifications

• Minimum 5 years of professional experience with at least 2 year of experience in a client facing role that includes new business acquisition
• Ability to have a 'sixth sense' when it comes to partnerships and that leads you to effortlessly navigating multiple partner engagements
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• An intuition for people. You're spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization
• Eagerness to get into the details, ability to go above and beyond

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

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Responsibilities

• You will lead numerous improvement projects aimed at streamlining activities while driving up performance and quality.
• Taking part in regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions.

In particular you will:

• Lead the design and implementation of initiatives that eliminate waste, reduce lead time and improve business performance while establishing a sustainable model for continuous improvement
• Work with Country Manager to identify performance gaps, prioritize and manage improvement roadmap
• Through robust data analysis of key operational and cost metrics, identify opportunities for innovation and work with all Ops teams to quantify the value of the opportunity i.e. Optimizing warehouse and Jumia Express operations
• Improve main KPIs: Vendor Net Promoter Score, Vendor Satisfaction Score, Seller Ops Queue Management, SLA DS collection cost effective pricing efficiency, lost in seller ops
• Support delivery of operational consistency across the supply chain through both process and technology
• Participate in implementing lean management practice across Jumia Services globally
• Work with business and broader Ops team to ensure initiatives are appropriately prioritized and supported
• Participate in technology development by giving constant feedback on requirement for Warehouse & Logistics operations.
• Monitoring of 5S practices and Material handling

Required Skills & Qualifications

• Master's Degree/MBA required in an applicable discipline (Mathematics, Engineering, Operations, Supply Chain, Logistics, etc.)
• Minimum of 6 years of progressive related work with demonstrated experience in Continuous Improvement and/or Operational Excellence in a large fulfilment or distribution environment
• At least 3 years of experience using data visualization tools like Qlik, Tableau, or Microsoft Power BI
• At least 3 years of experience in Project management and time management skills – experience with end-to-end project management processes
• Excellent analytical capabilities, ability to produce, interpret and draw conclusions from data.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
• Knowledge of distribution center/fulfilment operations and processes
• Demonstrated knowledge of key business financial metrics

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

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Department: SysAdmin

Responsibilities

• The primary responsibility for this position includes both development and systems analysis for Jumia applications to implement business change requests.
• You will help implement scalable solutions and ensure that all system changes meet business, quality and architectural guidelines.
• Successful candidate will have exceptional analytical skills and will be expected to have hands-on programming skills in building enterprise applications.

In particular you will:

• Provide system support and resolve issues for all systems tools used by various teams.
• As an IT representative, provide inputs to Central development team on new features required by the business.
• Lead training and rollout of new systems or features for Jumia Mall.
• Develop tools to support the business users.
• Key into organization values and ethics, producing results in a fast-paced environment.
• Research new developments and changes to business processes and Technology
• Management of system changes.
• System analysis and documentation.
• Proposed new developments and changes to business process and Technology.
• Business Process design – functional and technical specifications

Required Skills & Qualifications

• Excelled in their current role and must have been in Jumia for a minimum of 6 months
• Knowledge of PHP, Adobe Creatives and HTML.
• Strong understanding of object oriented programming and software engineering fundamentals
• Experience working on e-commerce or other transactional sites
• Good analytical, communication and interpersonal skills.
• Experience in developing large scale mission critical systems an added advantage.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders