Job Vacancies at Jumia Nigeria

Job Description

• As a part of the Compliance team, you’ll be responsible for running manual searches and screening for onboarding corporate and individual customers. You will validate customers and partners details and carry out screening utilising a number of tools and data sources.

Responsibilities
Your responsibilities will include, without being limited to:

• Perform KYC review on targeted customers and partners.
• Perform Due Diligence review on targeted customers and partners.
• Emit recommendations to management based on the findings of your investigations.
• Follow up with Partners and Customers in case of missing documentation.
• Various other tasks on KYC, sanctions screening or transactions monitoring.

Qualification and Experience

• Bachelor's degree in Business Administration, Business management, Accounting, Finance, Economics or related field from a recognized and accredited university.
• A Masters’ in any relevant field is an added advantage.
• Professional English level required. Chinese, French and/or Arabic is a plus.
• 1 – 2 years’ experience working in a fast-paced corporate environment preferably in a similar role and industry, in internal control, compliance, operations, logistic, commercial or finance.
• Adequate knowledge of the online marketplace model and ecommerce environment
• Understanding of KYC due diligence and Anti-Money Laundering checks for new and existing customers is a plus.
• Professional knowledge of Salesforce is a plus.
• Previous experience in a Customer Services environment is a plus.
• Excellent verbal and written communication skills.
• Extremely rigorous and details oriented, you love to deep dive in complex cases.
• Autonomous, you are able to manage multiple deadlines with limited and remote management.
• Curious, you love learning new things and using new tools. You are able to learn by yourself.
• Bullet-proof professional ethic.

Other Required Skills:

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Must have strong leadership, organizational and project management skills.
• Ability to work on multiple projects simultaneously and meet deadlines on schedule.
• English professional required.
• Proficiency with Microsoft Office Suite (Excel, Word and Powerpoint) and Google Docs.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
• Competitive compensation

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Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Actively signing up new accounts to improve portfolio and drive the monetization agenda
• Acting as the main point of contact between key clients and internal teams
• Communicating and collaborating with the  design, marketing, commercial, and logistics teams to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Sales or Marketing.
• Proven experience in key account management - Agency experience required.
• Proficient in all Microsoft Office applications as well as Salesforce software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders