Job Vacancies at Interswitch Group

To provide technical support to internal and external clients.

Responsibilities

• TECHNICAL SUPPORT (INTERNAL AND EXTERNAL)
• Respond to technical inquiries from customers
• Redirect customers to relevant internal units per request
• Liaise with shared technology teams on behalf of customers on incidents reported
• Report customer engagements to service desk for appropriate logging
• Assist with first level incident resolution
• Perform second level incident resolution for reported incidents
• Escalate to and follow up on third level incidents with the relevant manufacturer or vendors
• Provide regular status and progress updates to customers on open support incidents
• Report problems to line managers, product managers and software development cluster
• Document and/or communicate incident resolution details to customer and product/service management teams
• Update issues status and details on the incident management application (CRM)
• Update lessons learnt logs for relevant product and/or service
• Perform regular systems audit and maintenance activities across supported platforms
• OTHER TASKS
• Conduct knowledge sharing and training sessions with team members
• Ensure maintenance of licenses on supported production systems

Requirements

• Academic Qualification: BEng / BSc in Elect/Elect, Computer Science or Information Technology inclined degree
• Professional Qualification:
• ACI Products - User & Specialized Training
• Microsoft SQL MCTS – Database administration
• Partners product certifications – Thales HSM, Double Take, ScoreBridge, Stratus, VMWare
• Java Fundamentals
• Experience (Number of relevant years): 0-1
• Physical Exertion:
• Conveyance of Hardware equipment to customer location
• Conveyance of laptop to customer location
• Work Exposure:
• Cold Server Room
• Overnight implementations at customer site
• Work Cycle:
• Normal working hours
• Adhoc but occasional issue resolution at non-regular hours
• Travel Requirement: Occasional

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Deliver communications for effective internal and external stakeholder engagement. Have a clear understanding of the organization’s strategy and deliver key messaging that is aligned. Support the brand building efforts of the Brand and Communications team.

Responsibilities

• Oversee production of key strategic documents (press releases, advisory/briefing notes; speeches, op-eds, reports talking points and presentations)
• Support the delivery of quality Press Conferences and other PR related events and activations
• Deliver key messaging themes in line with the Organisation’s strategy
• Deliver seamless corporate events on behalf of the organization
• Raise the external profile of the Masterbrand and other brands through targeted communication and media execution
• Execute an executive communication strategy to increase profile and position senior management as industry leaders through thought leadership and op-eds
• Deliver effective external communications strategies to address critical business issues and drive sustainable growth in the organization
• Proactively manage and maintain media relationships especially with tech/finance correspondents and key media bodies
• Manage external agencies eg PR and Communication consultants to ensure delivery on engagements
• Work closely with other departments and units to ensure coherence across the entire brand spectrum

Requirements

• Qualifications: Academic Qualification: Good bachelors’ degree in relevant discipline
• Professional Qualification(s): NIPR, APCON, CIM (not mandatory)
• Experience (No of Relevant Years): 3 years’ experience in Brand Management and Communications, or Public Relations
• Competencies
• Communication
• Relationship management
• Resourceful and can identify requirements
• Analytical and metrics-driven
• Flexible and adaptable
• Ability to multi-task
• Skills
• Strategic Thinking
• Knowledge of Interswitch Product offerings and brands
• Project Management
• Stakeholder management