Job Vacancies at Interswitch Group

About the Job
Incident Resolution:

• Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams.
• Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs.
• To adequately report problems resulting from incidents with a view to completely resolve root cause

Event Monitoring:

• To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events.
• To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe.

Implementation/ Configuration Management:

• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
• Suggest improvement to the process with a view to make operations better
• Perform user acceptance tests (UAT) for 3rd party integrations
• Provide support to merchants and 3rd party integrators (e.g. CWIPs) integrating to our products
• Maintain high customer satisfaction levels with the projects handled
• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Technical Requirements

• A Basic understanding of SQL
• Basic understanding of Electronic funds transfer processing
• Understanding of Basic Networking/File Transfer protocol
• An understanding of Basic Linux Command
• A basic understand the concept of Kubernetes
• Basic knowledge of programming languages
• Trace/Data analysis
• ITIL foundation experience added advantage

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About the Job
Deployment of Switching Applications:

• Carry out Deployments on the Transaction Switching Applications (Postilion, Powercard etc)

Automation:

• Implement Automations of Activities that are involved in the management of the Switching Applications

Deployment of Applications:

• Support the deployment of applications on the production environment
• Implement projects involving Setup and deployment of new applications and enhancement of existing applications
• Implement Automations of Activities that are involved in the management of Applications

Application Environment Management:

• Application Environment Management and Automations
• Ensure 24x7 Availability of all Switching Applications.
• Carry out Capacity planning to ensure Applications are always available to meet increasing demands
• Create visibility into site health and key performance indicators of the Switching Systems
• Ensure up-to-date patching and full compliance to security standards of the Switching Systems.
• Ensure up-to-date documentation on the Switching Applications as well as changes made

Troubleshooting:

• Troubleshoot reported issues, and proactively identify areas in need of optimization
• Working with technical support engineers to resolve critical incidents.
• Create and update clear troubleshooting guides for the Switching Applications and other Core Applications

Requests Fulfilment:

• Implement Requests relevant to the operation and enhancement of the Core Switching Applications
• Implement Requests relevant to the operation and enhancement of the Core Processing Applications