Job Vacancies at Interswitch

Job Summary

The role involves managing the availability and capacity of core applications to ensure optimal performance. Responsibilities include providing technical support for these applications, troubleshooting issues, and implementing the setup and integration of new applications within the company’s environment. The successful candidate will play a key role in maintaining the stability and efficiency of the organization's application infrastructure.

Responsibilities:

• Design, implement, and maintain highly available and scalable infrastructure.
• Collaborate with development teams to ensure applications are built with reliability and performance in mind.
• Monitor system performance, identify bottlenecks, and proactively implement optimizations to improve system efficiency.
• Develop and maintain automation tools for deployment, configuration, and monitoring of systems and services.
• Conduct system capacity planning and provide recommendations for scaling resources to meet growing demands.
• Identify and resolve complex technical issues related to infrastructure, networking, and application performance.
• Implement and improve monitoring, alerting, and logging systems to ensure timely detection and resolution of incidents.
• Collaborate with cross-functional teams to define and implement best practices for infrastructure, deployment, and operational processes.
• Participate in on-call rotation and provide timely response and resolution to production incidents.
• Stay up-to-date with industry trends and emerging technologies in cloud computing and infrastructure automation.
• Strong experience with on-prem infrastructure and cloud platforms such as AWS, and Azure.
• Proficiency in infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
• Solid understanding of containerization technologies such as Docker and orchestration tools like Kubernetes.
• Experience with configuration management tools like Ansible, Puppet, or Chef.
• Strong scripting skills in languages such as Python, Bash, or PowerShell.
• Deep knowledge of Linux systems administration and networking concepts.
• Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK Stack

Education

Academic Qualification(s):

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Professional Qualification(s):

• Service Management Certifications (e.g. ITIL) are an advantage

Experience (Number of relevant years):

• Minimum of 3-4 years of experience in a similar SRE or infrastructure engineering role.

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Job Summary

The role involves developing documentation and technologies required for the design and implementation of IT applications and services, including hardware, networks, platforms, and middleware. The individual will collaborate with information, application, and business architects to align organizational resources toward achieving strategic goals. Key responsibilities include operationalizing networks, automating manual processes, and establishing information security standards to ensure the efficient and secure functioning of the organization's IT infrastructure.

Responsibilities

Strategic Perspective

• Participates in the strategic decisions about the development and implementation of Interswitch’s products.
• Valuation of requirements and systems in a bid to provide underlying technology to support the organization’s IT demands.
• Breaking down bottlenecks in all technology implementation of the organization with clear and unambiguous designs.

Operations

• Provides IT infrastructure for all applications and IT services.
• Proactively planning based on the current infrastructure to meet future IT needs.
• Actively participates in the release of products according to stipulated timelines
• Providing schematic design for ideas and products.
• Measurement of performance of newly deployed systems and system upgrades.
• Design and select medium complexity storage, data center, network, and client/server environments to design solutions in line with industry best practice.
• Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals
• Oversee data collection mechanisms and how they fit into data architecture, partnering with internal and external stakeholders to ensure quality and accuracy.
• Create and maintain technical and/or user documentation to a high standard and backup files to ensure instant recovery if problems occur.
• Research and suggest technical developments to improve the quality of the services deployed.
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Performance Improvement

• Participate in monthly business review meetings where the department's performance is evaluated.
• Participates in the performance review process, and appraisals.

Education

Academic Qualification(s):

• Minimum of bachelor’s degree / HND in Computer/System/ Electrical/ Electronic Engineering/ Applied Physics/ Computer Science or a related discipline

Professional Qualification(s):

• Relevant certification such as ITIL (Information Technology Infrastructure Library), CCNP (Cisco Certified Network Professional), MCP (Microsoft Certified Professional) or CCNA (Cisco Certified
• Network Administrator) MCTS (Microsoft Certified Technology Specialist

Experience

Experience (Number of relevant years):

• Minimum of seven (7) years of experience in a similar function
• A master’s degree will be an added advantage

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Job purpose:

To expand and accelerate the growth of New Business issuing revenue in partnership with Other Financial Institutions (MFBs, MMOs, PSBs, Fintechs and Digital partners. To collaborate with other cross functional teams, regional partners, issuers, and service providers to enhance the strategic fit, the commercialisation framework, the positioning and messaging of New Business issuing products. To engage in and improve the whole life-cycle of New Business issuing services from inception and design, through deployment, operation and refinement.

Responsibilities:

Customer Relationship Management / Account Management

• Implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses based on customer input.

Sell Customer Propositions

• Develop sales propositions and compelling value propositions based on new and existing opportunities, pro-active sales campaigns, and general sales engagement that focus on growing market share, market acceptance and the number of customer touch points.

Promoting Customer Focus

• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
• Understanding customers, issuers, and service providers’ unique challenges and opportunities, and propose relevant solutions, plans, and programmes that address their needs in innovative and impactful ways at scale.
• Cooperate closely with Project Management and Marketing teams to refine and manage New Business Issuing offerings to enhance relevance in markets.
• Manage client relationships with guidance from senior colleagues and oversee relationship management with new transactional clients and customers.

Strategy Formation and Implementation

• Assess the competitive landscape and industry trends to develop improvement plans and initiatives that will differentiate Verve International in the market.
• Execute sales strategies and business plans by market and segments.
• Assist in the development and implementation of digital product strategies that align with Verve International global objectives.
• Conduct market research and competitor analysis to identify trends and opportunities within the digital payment space in Africa.

Product and Solution Development

• Managing delivery of product or service within Verve Digital, ensuring alignment with customer requirements.
• Plan product launches and enhancement launches.
• Develop product and service positioning, messaging and pricing that resonate with target customers and meet needs of developed and emerging markets.
• Collaborate with cross-functional teams to manage the lifecycle of Verve digital card products, from conception to launch.
• Monitor product performance and work with relevant teams to implement enhancements and updates.
• Ensure product compliance with industry standards and regulatory requirements.

Stakeholder Engagement

• Work closely with internal stakeholders, including marketing, legal, and IT teams, to ensure seamless product and service delivery to customers.
• Act as a point of contact for external partners, including financial institutions and technology providers, to support product integration and adoption.

Project Coordination

• Assist in the planning and execution of Verve digital projects, ensuring timelines and objectives are met.
• Prepare status reports, and presentations for senior management and stakeholders.

Performance Improvement through Business Intelligence

• Manage data preparation in collaboration with different stakeholders / internal clients in the business.
• Ensure and track revenue collections for Veve digital products and services.

Innovation and Improvement

• Stay updated on emerging technologies and industry trends in digital payments and suggest potential innovations for Mastercard’s digital card products.
• Participate in brainstorming sessions and contribute ideas to enhance product offerings.

Behavioral Competencies:

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions i.e., solicits customer feedback and data.

Business Insight

• Applies knowledge of business and the marketplace to advance the organisation's goals. For example, leverages insights to shape and drive initiatives.

Builds Networks

• Effectively builds formal and informal relationship networks inside and outside the organisation. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organisational efforts. Leverages a wide network to provide insight and influence outcomes.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Ensures Accountability

• Holds self accountable to meet commitments. For example, measures and tracks own performance, and helps the team learn from success, failure, and feedback. Adheres to goals, policies, and procedures.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed, and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.

Technical Competencies:

Customer-Focused Approach

• Keeps customer at center of sale; Collaborates with customers; Elevates partner insights; Uses common terminology.

Knows Buying Influences and Manages Indifference

• Identifies all buyers and their level of influence; Assesses each buyer's sense of urgency and readiness; Seeks to understand each buyer's desired business results and concerns; Assesses buyer feelings about the proposed solution.
• Secures a coach within the buyer organisation to facilitate introductions and access; Leverages a strategic coach to support the partner relationship.

Understands Buying Influencer Needs:

• Seeks to understand buyer needs; Determines the root of buyer needs; Uncovers buyer's goals; Seeks buyer need priorities; Assesses channel relationship needs and expectations.

Other Qualifications:

• Strong understanding of digital payments, including virtual cards, tokenization, and eWallets.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

General Education:

• University Degree in Business Administration, Information Technology, Marketing and Sales, Information Technology, or related field

General Experience:

• At least 5 years' experience, including a minimum of 2 years in digital payments, or financial services, business development and client-facing positions within the Financial or FinTech sector.