Job Vacancies at EHA Clinics

Department: Business and Administration, Operations
Reports to: Manager, Business and Administration

Summary of Job

• The Operations Assistant reports to the Practice and QA manager of the Clinic.
• S/he will undertake all operational and clerical duties in line with her outline Job description
• S/he will be the “face” of the organization to all visitors and will be responsible for creating the first impression visitors would have about the Organization.

Essential Duties and Responsibilities

• To perform this job successfully, s/he must be able to perform each essential duty satisfactorily.
• Other duties may be assigned.

Administrative Duties:

• Receives and welcomes clients at the clinic
• Creating, updating, and maintaining low-level records and databases related to Odoo
• Generates final invoices for clients/patients 
• Responsible for filing itemized receipts and claims for submission to the respective insurance companies
• Assists in vendor identification and requesting & receiving RFQs for clinic purchases 
• Creates and updates vendor profiles on Odoo 
• Maintaining patient confidence by keeping their information confidential.
• Maintains important documents, files and records in an organized manner.
• Supports managers and employees through a variety of tasks related to organization and communication
• Responsible for providing information about the services and products of the Clinics when visitors make an enquiry.
• Attends to all phone calls made to EHA Clinics 
• Ensures compliance with all the safety procedures and keeping the management informed about any kind of unsafe situation.
• Responsible for conferring and coordinating with other departments.
• Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Receives, sorts and distributes mail
• The task list is neither exhaustive nor restrictive and it is evolving.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time.

Patient & Family Education / Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decisions.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to the different situation they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:
EHA Clinics requires all staff to keep their knowledge and skills up to date.

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD).
• The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.

Qualifications & Training

• Bachelor’s Degree in Business Administration, Office Management & Technology, Public  Administration, Secretarial Studies or any management related field of study.

Work Experience:

• A minimum of two (2) year experience handling roles as a Personal Assistant, Front Desk Executive and  Customer Service in any reputable company.

Key Skills and Attributes: 

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based.
• Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

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Department: Clinical Services
Division: EHA Clinics
Reports to: Practice and QA Manager 

Summary of Job

• The Fitness Coach primarily runs and supervises various fitness and health programs.
• The Fitness Coach will assess the physical and health conditions of clients, create appropriate exercise plans, monitor their improvement, explain applicable safety rules and regulations (e.g. use of equipment), and provide training and instruction on fitness programs to individuals and groups.
• The fitness instructor engages clients in exercise routines and weight loss programs and helps them to reach their individual goals. Ultimately, you will help our clients have fun and improve their health through exercise. 
• Duties include but are not limited to, managing patients with various medical cases.

Essential Duties and Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Core Duties:

• Identify the client's fitness level and health
• Oversee completion of exercise routines  
• Track clients’ physical progress
• Modify exercise plans based on needs, potential injuries, or health issues
• Conduct individual and group fitness training sessions
• Adopt a holistic training approach (e.g. cardiovascular exercise, strength)
• Assisting in maintaining and improving the goals of the organization.
• Ensuring the safety of clients during training sessions.
• Conducting an initial assessment of clients' body measurements.
• Monitoring BMI on a regular basis.
• Motivating clients who have reached a plateau in weight loss.
• Oversee the use of fitness equipment to ensure clients exercise properly and safely
• Handle nutrition and health-related questions
• Refer to and promote fitness packages and plans
• Carry out First Aid and CPR if needed
• Follow safety and hygiene guidelines
• Supporting the development and delivery of fitness programs.
• Assisting members in reaching individual goals.

Patient & Family Education/Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identify learning needs.
• Develop and implement the teaching plan utilizing the patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated, and patient.
• Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
• Must be focused, very detailed, and creative in making a decision.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to the different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations, and taking appropriate decisions.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development are undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant Health and Wellness, medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of physical and health conditions of clients.

Qualifications & Training

• A Degree in Physical and Health Education, Kinesiology, or Sports Science is required.

Work Experience: 

• Must have 2 - 5 years of Fitness Centre management experience in a structured gymnasium or physical therapy facility.

Key Skills and Attributes: 

• Previous work experience as a Fitness Trainer or similar role
• Knowledge of diverse exercises and how to adjust plans according to each client’s needs
• Ability to instruct and motivate people
• Excellent communication skills
• Teamwork
• Available to work on early or late shifts and on weekends
• Proven experience in CPR and First Aid.

Salary
Competitive salary scale.

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Department: Lab and Diagnostics

Role Summary

• The Laboratory Scientist will be expected to provide first-class services by applying skills and scientific knowledge to support accurate medical diagnoses and the wellbeing of our patients.
• In this role, you will perform a variety of laboratory tests and procedures to assist in diagnosing, monitoring, treating and preventing disease.
• Essential Duties and Responsibilities: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Laboratory Scientist Duties

• S/he collect and analyze body fluids, tissue and other substances to determine normal or abnormal findings.
• You'll operate sophisticated equipment and instruments to identify the results. Both technicians and technologists perform tests and procedures that physicians or other healthcare personnel order.
• Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
• Identifies and communicates abnormal results by alerting supervisory personnel, the patient physician, or nurse.
• S/he will need to be able to conduct the following investigations;
• (Toxicology) identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
• (Chemistry) provides test results for patient diagnosis and treatment by operating chemistry equipment; performing hand chemistries.
• (Hematology) provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials.
• (Immunology) provides test results for patient diagnosis and treatment by operating equipment such as the gamma counter, spectrophotometer, densitometer, and through methods such as radioimmunoassay, enzyme immunoassay, and serological testing.
• (Microbiology) provides physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.
• (Blood bank) ensures the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures.
• (Blood bank) assures future retrieval of patient transfusion information by preparing patient packets and maintaining blood bank database.
• Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
• Using a Lab Information Management System for specimen tracking, results entry and reporting.
• Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established standards and procedures; complying with legal regulations.
• Maintains patient’s confidence by keeping laboratory information confidential.
• Serves and protects the Diagnostic firm by adhering to professional standards, laboratories policies and procedures, federal, state, and local requirements, and other pre-specified standards.
• Enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identifying learning needs.
• Lead/encourage multidisciplinary approach for patient’s discharge.
• Develop and implement the teaching plan utilizing patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decision.
• Must be physically and mentally stable to  handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:
EHA Clinics requires all staff to keep their knowledge and skills up to date

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
• Candidate must possess a current practicing license.
• Relevant Certification will be an added advantage.

Work Experience: 

• Minimum 3 years working experience in a Medical Laboratory, Clinic or hospital.

Key Skills and Attributes: 

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail 

Remuneration

• Competitive salary based on our salary scale.  

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule). 

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Department: Pharmacy
Reports to: Practice and QA Manager

Summary of Job

• The Pharmacist will assist with the dispensing of medications, check prescriptions, and provide advice to patients on the medicines that have been prescribed for the patients.
• S/he will ensure an adequate supply of pharmacies through smart inventory management, review of actual usage, and review of re-order levels.
• The Pharmacist will develop and implement strategic initiatives and services in the pharmacy sector.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Duties:

• As a pharmacist, you will be responsible for preparing and dispensing medications to patients. You will achieve this by executing a physician’s order. 
• The job entails a high level of responsibility and knowledge. A pharmacist does not merely hand out prescribed medicine; he/she has the expertise and willingness to assist people and provide them with information and solutions.
• The pharmacist must be fully qualified to interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the suitable doctor. Pharmacists must also be able to provide professional advice on cosmetics or para-pharmaceuticals.
• The goal is to ensure effective medication use and become the people’s trusted ally against health issues. That way you can deliver maximum value to both the pharmacy and society.
• Reviewing and executing physician’s prescriptions checking their appropriateness and legality
• Organizing the pharmacy in an efficient manner to make the identification of products easier and faster
• Maintaining full control over delivering, stocking and labeling medicine and other products
• Maintaining an up-to-date inventory of the Clinic drug Formulary 
• Keeping records of all drugs, doses and prices on the automated inventory of the clinic. 
• Protects patients and technicians by adhering to infection-control protocols.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Maintains pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Be caring, compassionate and professional at all times;
• Manage clinical risk.
• Other duties as assigned from time to time

Patient & Family Education/Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identifying learning needs.
• Lead/encourage multidisciplinary approach for patient’s discharge.
• Develop and implement the teaching plan utilizing patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

• Candidates should have B.Sc in Pharmacy 
• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license

Work Experience: 

• A minimum of three (3) years post NYSC  progressive experience in Pharmacy within the private and public sector.
• Experience working with public health and health systems is an advantage.
• Candidates should have experience in managing hospital pharmacy

Key Skills and Attributes: 

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail 

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making a decision.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions

Remuneration

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based.
• Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits:
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period

go to method of application »

Department: Operations
Reports to: Clients Relations Manager
Slots: 2

Job Summary 

• The Client Engagement Associate will assist in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• You will be required to ensure customer conversions and retention
• You should be an excellent communicator who’s able to grasp customer needs and determine ways to fulfill them.
• Your goal will be to help us safeguard our revenue and increase the number of our customers and retain them.

Key Responsibilities

• Establish productive, professional relationships with prospects in assigned sectors.
• Create plans to identify and address clients’ business needs.
• Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary.
• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products.
• Collect client feedback about their experience through several mediums e.g. meetings, surveys, etc.
• Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly.
• Study competition to find new ways to retain customers.
• Ensure both EHA Clinics and our clients adhere to contract terms.
• Work diligently to meet sales and revenue targets.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Work with Client Relations Manager, on optimizing customer lifecycle.
• Assist in enhancing effectiveness and efficiency through technology.
• Assist in ensuring that service delivery meets agreed service level agreements.
• Assist in diagnosing service delivery problems and initiate actions to improve levels of service.
• Continuously seek ways to improve conversion, processes and activities. 
• Any other responsibility that may be assigned.

Requirements
Required:

• A minimum of a Bachelor’s Degree in Marketing, Business Administration, or related field.
• Minimum of 2 years’ proven experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Proven track record of meeting and exceeding targets.
• Background in customer service.
• Computer proficiency. 

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Functional Competencies:

• Strong networking and interpersonal skills.
• Excellent communication and negotiation skills.
• Ability to communicate well and able to work with team members of different levels at different locations.
• Strong problem-solving and creative skills.
• Ability to continuously identify opportunities for improvement 
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Strong Computer Proficiency.
• Ability to pay attention to details and excellent reporting skills.
• Good customer service orientation.
• A customer-oriented attitude
• Ability to work well with a team.

Remuneration

• Competitive salary based on our salary scale.  

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule).