Job Vacancies at Dragnet Solutions

Job Description

• We are currently seeking to recruit a Global Test Administrator (GTA). The Individual will be expected to be Dynamic, confident, target driven, customer centric, motivated, diligent, takes initiative, Tech savvy and enjoys challenges.
• The Individual will serve as the face of Dragnet at our Test Center(s) in Nigeria and will be expected to coordinate and oversee all day to day aspects of the administration of the testing activities conducted in a Test Center.
• The successful Candidate will contribute to organization’s success through strategizing, planning and coordinating the Operations department in ensuring the department delivers best practice services

Key Responsibilities

• Ensure that all tests and assessments are deployed in line with global standards
• Planning, Scheduling, Administration and Review of all Testing operations in controlled/invigilated environments
• Manage Operational Relationship with the Test Centres
• Manage Test Centre; Commercial Relationship with Test Centres
• Manage Test Administrators and ensure adequate staffing for the administration of the test
• Resolve Candidates’ issues with urgency
• Maintain integrity and security of Testing processes and results
• Manage the cost of execution
• Proffer improvement initiatives in the Test Administration
• Liaise with Finance on Invoicing of Clients

Requirements, Qualification and Experience

• A Bachelor's Degree in any discipline
• Minimum of a year’s experience in a similar role

Skills:

• Ability to communicate effectively to all stakeholders
• Ability to view situations holistically and proffer objective solutions
• Proven practical experience in the use of Office Suite
• Ability to think logically and solve problems occurring within normal work routine
• High accuracy in record keeping and documentation
• Great Negotiation skills
• Ability to prioritize tasks appropriately
• Effectively manage subordinates and foster team spirit and collaboration.
• Ability to interact with people and build relationships
• Great Organizing and Coordinating skills
• Self -motivated and confident in making sound business decisions.

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Working days/hours(s): Monday - Friday, 8a.m - 5pm.

Job Description

• The Test Center Administrator (TCA) serves as the face of Dragnet in test centres around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
• If you are seeking a rewarding career with opportunity to advance, becoming a Dragnet Test Center Administrator can set you on that path. Dragnet lives its values. We are a performance-based company that continually invests in our employees.
• Dragnet TCAs are highly respected for their ability to lead and control the computer-based test center environment. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Required Conduct:

• Ensure every candidate receives a fair test
• Represent Dragnet's vision, mission and values
• Inspire others to succeed
• Ensure your test center provides a best-in-class and comfortable testing experience
• Permit only eligible candidates
• Safeguard the test center from misconduct

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Administer and proctor tests
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency 
• Secure all computer software in the test center at all times
• Reboot computer servers and reset passwords as necessary
• Report any occurrences outside company guidelines to corporate management
• Ability to be flexible with scheduling based on Dragnet capacity requirements

Requirements/ Experience

• High School Diploma required, college experience a plus
• One to two years customer service related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to learn and apply operational and maintenance instructions, and other job documents
• Ability to write detailed reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with Microsoft Windows-based computer programs
• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

• Capable of lifting up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to perform periodic walk-throughs 
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
• Ability to enroll and pass a background check for administering federal government client exams