Job Opportunities at Zabira Technologies

Job Summary

• We are looking to hire a finance manager with excellent organisational and analytical skills. The successful candidates is expected to be detail-oriented, knowledgeable on statistics, have strong problem-solving skills, and an investigative nature.
• To be successful on this role, finance managers should have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organisation.
• Top candidates will have outstanding communication and report writing skills with superb technical ability and fantastic negotiation skills.

Responsibilities

• Plan, organize, and execute financial tasks and projects of the organization.
• Make estimates of funds required for the short and long-term financial objectives of the organization.
• Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.
• Develop and implement plans for budgeting, forecasting, and reporting.
• Achieve a proper mix of equity and debt to minimize cost and maximize operational profit.
• Strategize on fund procurement through banks and other financial institutions.
• Prudently make investments on assets that maximize returns.
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage and monitor metrics, KPI tracking, and reports.
• Evaluate the financial performance of the organization and measure returns on investments.
• Understand and calculate the risks involved in the financial activities of the organization.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 5 - 7 years work experience.

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Job Responsibilities

• Delivering a comprehensive service to enquiring customers.
• Possibly delegating certain customer enquiries to specific teams.
• Managing a large number of incoming calls and emails.
• Managing customers’ accounts.
• Keeping a record of customer interaction and details of actions taken.
• Communicating with internal teams to discuss sales targets.
• Generating sales leads, building sustainable relationships where necessary.
• Reporting back on results.
• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 5 - 7 years work experience.