Job Opportunities at mPharma

Position Description

• mPharma is looking for a Pharmacy Technician with a background in healthcare management and Pharmaceuticals.  
• The candidate will be a member of our E-Commerce business unit in Nigeria and will work with the team to deliver value and high quality service to customers through our business operations.
• The E-Commerce business unit is a B2C team which focuses on improving patient accessibility to quality healthcare through a range of innovative initiatives.
• This team also manages mPharma’s online retail and delivery activities.

Responsibilities

• Take prescription orders from clients/patients;capturing information appropriately
• Maintains and improves quality by adhering to standards and guidelines
• Following call center/communication “scripts” when handling different topics
• Build sustainable relationships and engage customers/patients
• Update job knowledge by studying new products and following Pharmaceutical industry best practice
• Meet personal/team qualitative and quantitative targets
• Partake in taking prescription orders from consumers/patients and capturing appropriately
• Involved in medication packaging and labeling
• Provision of medication counseling tips to patients
• Provide regular updates on stocks availability for delivery
• Take regular stock count keep stock information updated 
• Recording and submitting Adverse Event reports and materials within a defined time period.

Our Ideal Candidate:

• Qualified and professional Pharmacy Technician with at least 2 years work experience in the community/retail space.
• Conversant with code of ethics of the Pharmacy Council of Nigeria
• Pays attention to detail even under work related pressure.
• A strong work ethic and a “can-do” attitude that requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Works effectively as a team member and promotes collaboration
• Appreciation for the importance of Pharmacovigilance compliance in pharma industry
• Multi-tasker and have the ability to work under pressure with little supervision. 
• Computer literate.

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Position Description

• In order to reach its customers faster, mPharma runs a couple of warehouses and distribution centres across regions in Nigeria and requires competent warehouse operatives for stock handling, picking packing, and dispatch.
• The role sits in the Supply chain unit and is responsible for the accuracy of deliveries as well as stock counts within the warehouses and partner facilities.
• This is a 1-year contract subject to renewal based on performance. We believe that this role provides every opportunity to learn, grow and stretch to the highest level of your ability and potential, whilst providing you relevant experience to explore more rewarding roles internally and externally in future.

The warehouse contractor, specific tasks will include;

• Organize stock within the warehouse by properly unboxing, sorting  and shelving drugs in their designated bin locations
• Verify all incoming and outgoing  shipments to be accurate and ensure all goods are in excellent condition
• Monitor and report any missing or lost inventory to management
• Properly pick, check and  pack items to be shipped according to company standards
• Responsible for stock counts in internal and external facilities.
• work with the warehouse supervisor, order processing team and the delivery agents to ensure on time and in full deliveries.

Our Ideal Candidate

• 1+ years in  warehousing, Distribution, Retail or Hospital stores
• A degree in Pharmacy,Pharmacy Technology  preferable or any other relevant discipline
• Good communication skills
• Attention to details 
• Available to work weekends , and holidays